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Liquiloans
2nd Floor, Office No. 203 and 204, Mittal Commercia, Saki Naka, Off Andheri Kurla Road
400059 Andheri East , India
REF/2025GRHS4
Cancellation Liquiloans: Step-by-Step
What is Liquiloans
Service overview
Liquiloans is a digital lending platform that facilitates personal loans by matching borrowers and lenders and managing loan servicing. The platform advertises quick loan solutions and percentage-based processing fees for borrowers.
Where it operates
Liquiloans operates in India and provides online loan processing, servicing, and customer support through its website and support email channels. Official policy documents are available on the company site.
How to cancel Liquiloans
Required cancellation channel
All cancellation requests must be submitted in writing to Liquiloans via email, regardless of how the loan was applied for (app store, web, or other).
Use the company emails: [email protected] or [email protected] to lodge your written cancellation request within the stated window.
Step-by-step cancellation steps
- Prepare a clear written request stating you wish to cancel the loan agreement and include your full name, application ID or loan account number, and reason for cancellation.
- Attach copies of your signed loan agreement and any transaction receipts or screenshots showing disbursal status.
- Email the request to [email protected] and [email protected] and keep copies of the sent emails and read receipts.
- Follow up in writing if you do not receive an acknowledgement within 48 hours. Note the company’s policy requires initial notice within 24 hours of agreement.
What happens when you cancel
Access and account effects
Cancelling a loan stops ongoing processing under the loan agreement subject to the terms and any charges noted in the agreement.
If disbursal has already occurred, cancellation may require repayment of principal and proportionate interest as per the agreement and applicable law.
Renewal and data handling
Cancellation ends the specific loan agreement but does not automatically delete your account or KYC records held by Liquiloans.
Retained data may be governed by the platform’s privacy policy and regulatory record-keeping requirements.
Will I get a refund?
Refund policy summary
Liquiloans’ published policy states cancellation requests must be made in writing within 24 hours of the agreement; cancellation charges may apply as described in the Loan Agreement.
If a refund is due, the policy indicates refunds are processed within 2 - 4 weeks, accounting for Indian banking procedures.
Exceptions and limitations
- The policy does not explicitly provide a 14-day consumer right-to-cancel; the company’s stated window is 24 hours only.
- If disbursal occurred or processing fees are non-refundable (per agreement), you may not receive a full refund; review your loan agreement carefully.
Liquiloans plans and pricing
Pricing overview
Liquiloans does not advertise flat subscription pricing. Fees are based on lending yield performance for lenders and a percentage-based processing fee for borrowers.
Processing fees are charged at loan processing time and are marked non-refundable in the published policy.
| Plan | Price | Period | Features |
|---|---|---|---|
| Loan Servicing Fee (Lender-side) | 0% if Actual XIRR ≤ Indicative XIRR; otherwise (Actual XIRR − Indicative XIRR) | N/A | Charged only when lender’s actual net pre-tax yield exceeds the selected indicative scheme yield (e.g., 10.50%, 11.50%, 12.00% XIRR). |
| Processing Fee (Borrower-side) | 2% - 4% of loan amount + 18% GST | One-time | Covers credit reports, KYC, profile assessment. Policy notes this fee is non-refundable. |
Your consumer rights in India
Cooling-off and cancellation rights
Reserve Bank of India digital lending guidance provides a cooling-off period: at least 1 day for very short-tenor loans (<7 days) and at least 3 days for longer-tenor loans.
During the cooling-off period borrowers may cancel by paying principal and proportionate interest without foreclosure penalties, per RBI guidance.
Grievance escalation
If you cannot resolve your complaint with Liquiloans within the company’s grievance timelines, you may escalate to RBI’s Consumer Education and Protection Department (CEPD).
For company-level escalation details, consult Liquiloans’ published grievance and cancellation terms and the contact information below.
Customer experiences
Negative reports summary
Public complaints include allegations of EMI charges despite no disbursal, difficulty cancelling, delayed refunds, and unresponsive support. Some users reported threats or legal notices when pursuing foreclosure.
Multiple community complaints highlight delays in refunds pending institutional action and account blocking during dispute resolution.
Positive reports and balance
Within the reviewed verified sources there were no confirmed positive reviews on major review platforms for Liquiloans.
As with any lender, experiences vary; document your communications and retain copies of agreements to support any dispute or escalation.
Documentation checklist
Essential documents to include with cancellation
- Signed loan agreement or copy of your application confirmation showing loan ID.
- Identity proof (Aadhaar/PAN) and KYC documentation used during application.
- Bank account details and transaction receipts proving whether disbursal occurred.
Supporting evidence and follow-up
- Copies of the cancellation email(s) you send and any read/acknowledgement receipts.
- Screenshots of in-app or web messages, SMSs, or any invoices/EMI schedules.
Common mistakes
Missing or late written request
Submitting a cancellation request by phone only or after the company’s 24-hour window risks denial of cancellation under Liquiloans’ published policy.
Always send a written email and keep timestamped copies to prove timely notice.
Poor documentation and chasing informal channels
Failing to attach the signed agreement, disbursal receipts, or account details prolongs processing and weakens your claim in case of dispute.
Avoid relying solely on chat or social posts; use formal, written emails to the designated addresses and save delivery proofs.
Comparative recap
Quick comparison
The table below contrasts Liquiloans’ published policy against RBI digital lending guidance to highlight differences you should consider before cancelling.
| Feature | Period | LiquiLoans (official policy) | RBI guidance / Typical consumer right |
|---|---|---|---|
| Cancellation window | Timing | Written cancellation within 24 hours of agreement. | Cooling-off: ≥1 day for <7-day loans; ≥3 days for longer-tenor loans (RBI guidance). |
| Refund processing time | Timing | If applicable, refunds processed within 2 - 4 weeks (Indian banking timeframes). | Refund timelines may vary; consumer should receive timely settlement without unfair delay per regulator expectations. |
| Processing fee | Period (Period) | 2% - 4% of loan + 18% GST; stated as non-refundable. | Fees must be disclosed up front; non-refundable status depends on contract and regulatory scrutiny. |
After cancelling
What to track
After submitting cancellation, track acknowledgement, any charges applied, and refund timelines. Keep a log of all communications and reference numbers.
If you receive no response within the stated processing or grievance period, escalate as described below.
Escalation and useful links
- LiquiLoans cancellation and refund policy: LiquiLoans Cancellation Policy.
- RBI digital lending and cooling-off guidance overview: RBI-related guidance (Economic Times summary).
- If unresolved, consult the company grievance process and consider escalation to RBI’s consumer education and protection channels; company contact reference: LiquiLoans contact reference.
- Public complaint examples for context: Consumer complaint summaries.
Address
Registered office
2nd Floor, Office No. 203 and 204, Mittal Commercia, Saki Naka, Off Andheri Kurla Road, Andheri (East), Mumbai 400059, India.
Contact emails
- Primary cancellation/support emails: [email protected], [email protected].
- Keep copies of all sent emails and use the registered office address for any formal postal complaints if required.
Similar cancellation services
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Written by Myra Choudhary
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.
FAQ
To cancel your Liquiloans agreement within the 24-hour window, prepare a written request stating your intention to cancel, including your full name, application ID or loan account number, and reason for cancellation. Email this request to [email protected] and [email protected], and keep copies of the sent emails.
If you cancel your Liquiloans loan after disbursal, you may not receive a full refund due to the non-refundable processing fees stated in your agreement. Review your loan agreement carefully for specific terms regarding refunds.
Refunds for cancelled Liquiloans are typically processed within 2-4 weeks, depending on Indian banking procedures. Ensure you have submitted your cancellation request within the required timeframe.
Cancelling your Liquiloans loan ends the specific loan agreement but does not automatically delete your account or KYC records. Your data may still be retained as per the platform's privacy policy.
Yes, you can cancel your Liquiloans loan regardless of whether you applied through an app or the website. All cancellation requests must be submitted in writing via email to the provided company addresses.