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I hereby notify you of my decision to terminate the contract relating to the Rocketpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rocketpay: Easy Method
What is Rocketpay
Overview
Rocketpay is a digital payments and banking service that offers an app and web platform for managing payments, subscriptions, and automated collections in India.
It provides features such as UPI AutoPay, NACH, and subscription management aimed at businesses and individual users seeking automated payment flows.
Primary features
Rocketpay supports recurring subscriptions, UPI and card transactions, and tools to automate collections for offline and online businesses.
The service presents itself as focused on improving cashflow and collection speed for merchant customers through automation and integrations.
How to cancel Rocketpay
Web (RocketPay India) cancellation steps
- Locate your subscription details in the Rocketpay web account or app to note the plan and billing period.
- Contact Rocketpay support by the email or phone number provided in your account or the Terms of Use to request cancellation.
- Confirm cancellation and save any support reference number or written confirmation you receive.
App Store / Google Play purchases
- If you obtained the Rocketpay app via the Apple App Store or Google Play, the App Distributor (Apple/Google) handles refunds and App-purchase warranty issues.
- Contact Apple or Google support for refunds or questions about the App purchase; Rocketpay advises users to use the App Distributor for those matters.
What happens when you cancel
Access and service period
Cancellation made through Rocketpay support takes effect at the end of the current paid term.
You retain access to paid features until the subscription period you already paid for expires.
Data and account state
Your account data and transaction history are typically retained per Rocketpay's policies; seek explicit confirmation from support if you require data deletion.
If you need account closure or data removal, request the specific action from support and save written confirmation of the request.
Will I get a refund?
General refund policy
Rocketpay states that all purchases are non‑refundable and that cancellations do not yield refunds as a general policy.
Expect that simply cancelling a subscription will not automatically produce a refund of amounts already charged.
Exceptions and transaction-specific notes
- UPI transactions cannot be cancelled once initiated; if an incorrect VPA is entered, Rocketpay disclaims liability in its policy.
- For debit/credit card issues, report the problem to Rocketpay via phone or email; refunds may be considered case‑by‑case after validation.
- When approved, card refunds are typically processed within about 5 - 7 working days following validation, per Rocketpay guidance.
Rocketpay plans and pricing
Pricing overview
No public, detailed INR pricing is available on Rocketpay's official public materials.
For exact fees, including any percentage on corporate card transactions, contact Rocketpay support or sales directly.
Contact for pricing
| Plan | Period | Price | Notes |
|---|---|---|---|
| Standard / Business | Contact for pricing | Contact for pricing | Public details not listed; terms mention at least a 1% fee on corporate card transactions plus applicable taxes. |
Your consumer rights in India
Statutory and contractual rights
Rocketpay's published policies state purchases are non‑refundable and do not reference a 14‑day cooling‑off right.
As a result, refunds are governed by Rocketpay's contractual terms and by the payment rails used, not an automatic statutory 14‑day refund under Rocketpay policy.
Payment-type differences
- UPI: Transactions are irreversible once completed; corrective steps are limited and Rocketpay disclaims liability for wrong VPAs.
- Card payments: Disputed card transactions can be investigated and may be refunded after validation; this is handled case‑by‑case and may take several working days.
Customer experiences
Positive feedback
Some businesses report improved collection speed and automation using UPI AutoPay and NACH on Rocketpay, with testimonials noting better cashflow.
Aggregated app ratings show favorable scores in certain app‑store summaries and case studies citing scale in transaction volumes and merchant users.
Negative feedback
Other sources and reviews raise concerns about safety, legitimacy, and specific transaction or service failures reported by users.
Reported issues include failed trades, unexplained cancellations, and negative sentiment in some third‑party summaries; independent review coverage is limited.
Documentation checklist
Essential items to gather
- Subscription name and plan details (as shown in your Rocketpay account).
- Transaction IDs, payment receipts, and dates of the charges in question.
- Screenshots of billing pages, error messages, and any in‑app confirmations.
Support communication records
- Copies of emails or chat transcripts with Rocketpay support, including reference numbers.
- Bank statements or UPI collect/payment screenshots when disputing a card or UPI transaction.
Common mistakes
Expecting automatic refunds
Many users assume cancelling will trigger a refund; Rocketpay's policy states cancellations do not automatically produce refunds.
Always confirm refund eligibility with support before assuming money will be returned.
Wrong payment details and wrong channel
Entering an incorrect VPA for a UPI payment is irreversible and generally not the responsibility of Rocketpay; double‑check payment details before confirming.
Contacting the wrong support channel or missing required documentation can delay investigation and any potential refund processing.
Comparative recap
At-a-glance comparison
| Feature | Web (RocketPay India) | App Store / Google Play |
|---|---|---|
| How to cancel | Contact Rocketpay support (email or phone) to request cancellation; effective end of current paid term. | Subscription billing from the App Distributor is handled by Apple/Google; follow their cancellation/refund flows for app purchases. |
| Refund policy | All purchases generally non‑refundable; card refunds considered case‑by‑case after validation (≈5 - 7 working days). | App purchase refunds and warranties are governed by the App Distributor's policies and procedures. |
| UPI transactions | UPI payments are irreversible; Rocketpay disclaims liability for wrong VPAs and advises caution. | App Distributor cannot reverse UPI payments; payment rail rules apply independently of app store. |
After cancelling
What to monitor
Save confirmation of cancellation and monitor your account and bank statements until the paid term ends.
Keep an eye on any residual charges and report unexpected debits to Rocketpay support promptly.
How to get help
- Use the support email or phone number listed in your Rocketpay account or the Terms of Use to follow up on cancellations and refunds.
- If the app was purchased via an App Store, contact Apple or Google for issues related to the app purchase itself.
Address
Registered office (per terms)
2nd Floor, 1142, 6th Main Rd, Sector 7, HSR Layout, Bengaluru, Karnataka 560102, India
How to send written requests
For formal cancellation or legal correspondence, send mail to the address above and retain delivery proof.
Also request written confirmation from Rocketpay support via email and keep records of all communications.