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Cancellation Tomo: Easy Method
What is Tomo
Overview
Tomo is a digital banking and app platform aimed at simplifying finances and app-based reminders for users. It is presented as a no-fee, user-friendly service with features such as account management and app-based reminders.
How it is offered in India
Tomo in India appears in two contexts: a banking/finance platform and a separate lock-screen reminder app that accepts one-time tips. Pricing and purchase paths differ by context and by whether purchases were made directly or through an app store.
How to cancel Tomo
Cancel via Web (direct subscription)
- Open Tomo account settings on the web or the Tomo account area where subscriptions are managed.
- Locate subscription or renewal settings and select the option to cancel future renewals.
- Alternatively, contact the company’s customer support from within your account to request cancellation.
Cancel if subscribed via App Store or Google Play
- If your subscription was purchased as an in-app purchase, you must cancel renewal in the Apple App Store or Google Play Store account used to subscribe.
- Open the relevant store app, go to Subscriptions, find Tomo, and cancel renewal following the store’s steps.
What happens when you cancel
Access after cancellation
When you cancel a subscription, cancellation normally stops future automatic renewals only. Access to paid features typically continues until the end of the already-paid billing period.
Data and account status
Your Tomo account and associated data are generally retained according to the service terms. Cancellation does not necessarily delete your account; data retention or deletion follows Tomo’s policies.
Will I get a refund?
Web purchases and general policy
All purchases, fees, and charges are final and non-refundable unless Tomo expressly states otherwise. There is no guaranteed 14-day refund right in Tomo’s terms.
Exceptions and in-app refunds
- One-time refunds or credits may be granted at the company’s sole discretion for specific issues (for example, duplicate charges or technical errors).
- For in-app purchases, refunds must be requested via the Apple App Store or Google Play Store and follow their refund policies.
Tomo plans and pricing
Available one-time tip options
Pricing information for the Tomo lock-screen reminder app in India shows one-time tip amounts. No regular monthly or annual subscription plans were found for 2024 - 2025.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Generous Tip | ₹99 | One-time | Tip/donation for the Tomo - Lock Screen reminder app |
| Massive Tip | ₹199 | One-time | Tip/donation for the Tomo - Lock Screen reminder app |
| Amazing Tip | ₹299 | One-time | Tip/donation for the Tomo - Lock Screen reminder app |
Your consumer rights in India
Statutory rights and Tomo’s terms
Tomo does not offer a statutory or guaranteed 14-day cancellation or refund right in its terms of service. Refunds are not provided as a matter of right under the vendor’s stated policy.
Practical options and escalation
- You can request refunds or credits, but these are discretionary and handled case-by-case by the company.
- If you believe a charge is unlawful or unauthorised, you may also contact your bank or the app store (for in-app purchases) to explore chargeback or store-mediated refund options.
Customer experiences
Summary of reported experiences
Public reviews and feedback are mixed. Some users report smooth use and fair value, while others report frustration with limits, subscription prompts, or lack of responsive support.
Representative negative feedback
Example user comment: “Bot non stop asking you to subscribe… support doesn’t exist… after some time the bot will just tell you that you hit the message limit. There is no info about any limits… barely any info on the internet about Tomo.ai…”
Documentation checklist
What to gather before contacting support
- Your Tomo account email or username used to subscribe.
- Transaction receipt, order ID, or payment confirmation for the subscription or tip.
- Device type, OS version, and whether purchase was via web, Apple App Store, or Google Play.
- Screenshots showing subscription status, billing statements, or error messages.
Why these items help
Having clear documentation speeds up verification and improves the chance of a discretionary refund where applicable.
Common mistakes
Assuming automatic refunds
A common mistake is assuming cancellation automatically triggers a refund. Tomo’s stated policy treats purchases as final unless an exception is granted.
Trying to cancel in the wrong place
Another frequent error is attempting to cancel an in-app subscription on Tomo’s website. If you subscribed via Apple or Google, you must cancel through the respective store to stop renewals.
Comparative recap
Quick comparison of cancellation paths
| Option | Cancellation method | Refund likelihood | Access after cancel | Period |
|---|---|---|---|---|
| Web (direct) | Account settings or contact company support | Unlikely; discretionary exceptions only | Access until end of paid period | One-time / Subscription |
| App Store / Google Play | Cancel via Apple App Store or Google Play Subscriptions | Handle via store refund policies (store decides) | Access generally until end of billed period | Subscription / In-app |
| One-time tips (lock-screen app) | No renewal to cancel; non-refundable by default | Refunds only at vendor discretion (rare) | N/A - tip is one-time | One-time |
After cancelling
What to do immediately
- Confirm cancellation in your account or via the app store subscription listing to ensure renewals stop.
- Keep copies of cancellation confirmations, receipts, and any correspondence with support.
Where to get further help
If you need a refund or have billing disputes, contact the channel where you purchased (your Tomo web account support or the App Store / Google Play store support). For in-app purchases, use the store’s help process for refunds.
Address
Registered office (India)
N 12 Market G. K -- I, New Delhi, Delhi 110048, India
Notes on contacting by post
No specific postal process for cancellations was located. Use the app or store support channels or account settings to manage cancellations and billing queries.
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Written by Ayaan Bhatia
eIDAS legal expert · 6 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 6 years.
FAQ
To cancel your Tomo Boost subscription, log into your Tomo account settings on the web, locate the subscription settings, and select the option to cancel future renewals. Alternatively, you can contact customer support through your account to request cancellation.
To cancel your Tomo Boost subscription purchased through the Apple App Store, open the App Store app, go to your account settings, find the Subscriptions section, locate Tomo, and follow the steps to cancel your renewal.
Yes, after canceling your Tomo Boost subscription, you will typically retain access to all paid features until the end of your current billing period.
Tomo's policy states that all purchases are final and non-refundable unless explicitly stated otherwise. Refunds are granted at the company's discretion for specific issues, so it's best to check your contract for details.
Yes, for in-app purchases, refunds must be requested through the Apple App Store or Google Play Store, and they are subject to the store's refund policies, which may vary.