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I hereby notify you of my decision to terminate the contract relating to the Wirex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wirex: Easy Method
What is Wirex
Overview
Wirex is a digital payments platform that lets users buy, hold, exchange and spend cryptocurrencies and traditional currencies using multi‑currency wallets and crypto‑enabled cards.
It offers tiered subscription plans (Standard, Premium, Elite), crypto rewards (Cryptoback™), X‑Accounts and card services governed by published terms and help‑centre policies.
Services relevant to cancellations
Key services that often require cancellation are paid subscriptions, Wirex payment cards and full account closure.
Refunds, card issuance fees and account deletion are handled under Wirex’s published rules and Help Centre procedures.
How to cancel Wirex
Cancelling a paid subscription (Web)
- Cancel on the Web via the Help Centre or the subscription management page.
- You are eligible for a full refund during the 14‑day cooling‑off period from activation, unless you made a transaction during that period.
- To downgrade within the first 90 days without a break fee, email supportescalations@wirexapp.com.
Closing your account and cancelling a card
- To close your Wirex account, submit a closure request on the Web and withdraw all funds before requesting deletion.
- You can cancel the issued Wirex card within 14 days of issuance to receive a refund of issuance fees; after 14 days, cancel via customer support but issuance fees are not reimbursed.
- Wirex processes account deletion requests and completes deletion within 30 days (GDPR right as published).
What happens when you cancel
Access and services
After cancelling a subscription, the paid features generally stop at the end of the current billing or immediately if within the cooling‑off refund window.
If you close your account, you must withdraw all funds first; access to the wallet and card functions will be removed when the account is closed.
Data and retention
Wirex states it will process account deletion requests and complete deletion within 30 days in line with its published GDPR‑related procedures.
Some transactional records may be retained for regulatory or accounting reasons according to Wirex’s terms.
Will I get a refund?
Subscription refunds
- Full refund available within the 14‑day cooling‑off period after subscription activation, provided no transaction occurred during that period.
- If you transacted during the cooling‑off window, the right to withdraw the subscription for a full refund is removed.
Cards, merchant refunds and chargebacks
- Card issuance fees can be refunded if you cancel within 14 days of card issue; after 14 days, fees are generally non‑refundable.
- Failed or cancelled card transactions release authorisations within 14 days.
- Merchant refunds normally appear as a separate credit and typically take about 5 - 14 days to process.
- Chargebacks are available for disputes up to 120 days old (excluding gambling). The chargeback process may take up to 120 days.
- Refunds for purchases (crypto or fiat) are final once Wirex confirms their processing and cannot be reversed.
- Merchant refunds must be issued via a valid voucher or confirmation to Wirex before crediting your account.
Wirex plans and pricing
Pricing table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Standard | ₹0 | N/A | 0.5% Cryptoback™ (Entry tier); upgrade by locking WXT for higher tiers |
| Premium | ≈ ₹925 / ₹9,450 | monthly / annual | 1% - 3% Cryptoback™, interest on X‑Accounts, Savings Bonus (tier dependent) |
| Elite | ≈ ₹2,780 / ₹28,350 | monthly / annual | 4% - 8% Cryptoback™, higher interest and Savings Bonus on X‑Accounts |
Notes on pricing
Prices above are approximate INR conversions referenced from Wirex published tiers using an estimated exchange rate (EUR → INR) and are for guidance only.
Always verify current pricing and plan details in your Wirex app or the official terms before cancelling or changing plans.
Your consumer rights in India
Rights stated by Wirex
Wirex’s published policies provide a 14‑day cooling‑off period for paid subscriptions and a 14‑day right to cancel card issuance with fee refund, plus account deletion processed within 30 days.
These are company‑level rights set out in Wirex Help Centre articles and terms of service.
How this relates to Indian consumers
Indian users should treat Wirex’s published procedures as the first point of remedy for cancellations and refunds and follow the Help Centre process and any requested documentation.
If you believe local consumer law or regulator rules apply differently, consider escalating via local consumer protection channels after exhausting Wirex support options.
Customer experiences
Positive reports
- Some users report smooth account setup and that referral rewards and basic features worked as promised.
Negative reports
- Many complaints mention refunds or withdrawals staying pending for weeks or months even after showing "processing".
- Frequent reports of account freezes, repeated KYC requests, slow or no support response, and high withdrawal fees have been made by multiple users.
Documentation checklist
What to prepare before contacting support
- Account details: registered email, phone number and account ID.
- Subscription or purchase confirmation (dates, amounts, transaction IDs).
- Card details and date of card issuance if requesting card‑fee refund.
- Proof of merchant refunds or vouchers if requesting merchant refund processing.
KYC and dispute evidence
- Government ID and proof of address, as requested for repeated KYC checks.
- Screenshots of transactions, processing statuses, and any messages from Wirex support.
Common mistakes
Failing to withdraw funds before closure
A common error is requesting account deletion without first withdrawing all fiat and crypto. Wirex requires funds to be withdrawn before completing deletion.
Always move funds out of the account before submitting a closure request to avoid delays or loss of access.
Missing cooling‑off or chargeback windows
Waiting past the 14‑day cooling‑off period for subscription or card‑fee refunds removes the automatic refund right in most cases.
Similarly, chargebacks have strict time limits (up to 120 days) and cannot be used after those windows have closed.
Comparative recap
Quick policy comparison
| Action | Wirex policy | Period |
|---|---|---|
| Subscription refund (cooling‑off) | Full refund if cancelled within cooling‑off and no transactions occurred | 14 calendar days |
| Card issuance fee refund | Refund if card cancelled within issue 14‑day window; after that no reimbursement of spent funds | 14 days |
| Account deletion | User must withdraw funds first; Wirex completes deletion on request | 30 days |
| Merchant refunds | Processed as separate credit once merchant issues refund to Wirex | 5 - 14 days |
| Chargeback disputes | Available for eligible disputes (exclusions apply) | Up to 120 days |
After cancelling
What to check immediately
- Confirm you have withdrawn all fiat and crypto before account closure.
- Keep copies of confirmation emails, refund vouchers and any support case references.
Useful official links
To close your account or learn the exact process, see Wirex’s help page on closing accounts: How to close your Wirex account.
For subscription cancellation and related refund rules see: X‑tras terms and conditions, and for cancelling purchases see: Cancelling a purchase.
Address
Registered address
Wirex registered address (public record): 9th Floor 107 Cheapside, London, EC2V 6DN, United Kingdom.
Contact options
For escalation about downgrades within 90 days, email supportescalations@wirexapp.com.
For other support and policy pages, use the Help Centre links listed above as the authoritative starting point.