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I hereby notify you of my decision to terminate the contract relating to the Sumup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sumup: Easy Method
What is SumUp
Overview
SumUp is a mobile point-of-sale (mPOS) provider aimed at small businesses and freelancers, offering card readers, a payments app, invoicing and other merchant services.
Service model
SumUp operates as a business-to-business platform; services and subscriptions are provided to merchants rather than consumer retail customers.
How to cancel SumUp
Canceling subscriptions (app, invoices, POS)
- Open the SumUp app or sign in to your SumUp dashboard and follow the subscription settings to cancel (where available).
- If you cannot cancel in-app, send a cancellation request to SumUp support by email or via the app message function, keeping a copy of the message and timestamp.
- Subscription cancellations take effect at the end of the current billing period; fees already charged are not refunded.
Canceling hardware plans and card readers
- POS hardware subscriptions can usually be cancelled after any initial fixed term; cancellation then takes effect at the end of the calendar month.
- Early cancellation of POS hardware subscriptions typically requires payment until the end of the subscription term with no refund.
- Card readers such as Air and Solo normally have no minimum term and can be cancelled at any time via the app or email.
What happens when you cancel
Access and service
After cancellation of a subscription, access to paid features continues until the end of the paid period; automatic renewal will not occur for the next period.
Data and account
Your transaction records and account data are retained per SumUp terms; export any necessary reports before deleting your account.
Will I get a refund?
Subscription and paid services
For business users SumUp treats services as B2B: subscription fees and paid services are non-refundable and there is no consumer 14‑day withdrawal right.
Card payment refunds and exceptions
- Refunds for card payments can be issued only via the SumUp app or dashboard, up to 30 days after the original transaction.
- SumUp may restrict or disable refund capabilities if an account processes excessive refunds or triggers risk controls.
- Always keep proof of customer refunds and the original transaction when requesting or issuing a refund.
For the official terms see SumUp Terms.
SumUp plans and pricing
Hardware pricing (India third‑party listings)
SumUp does not publish India-specific pricing on an official India site. The table below uses third‑party import listings available in INR.
Notes on fees
Transaction fee examples shown are indicative; SumUp’s in-person transaction fee is commonly shown as 2.75% for many markets, but India-specific merchant rates are not publicly listed by SumUp.
| Plan | Price (INR) | Period | Features | Source |
|---|---|---|---|---|
| SumUp Plus Card Reader (imported) | ₹4,129 | One-time | Bluetooth, NFC/RFID, ~500 tx per charge, ~2.75% per transaction | Ubuy India listing |
| SumUp Air Card Reader (imported) | ₹6,819 | One-time | Bluetooth portable reader, listing claims ~2% per transaction (may vary) | Ubuy India listing |
| SumUp Solo Card Reader with Cradle (imported) | ₹11,410 | One-time | Contactless & chip, includes charging cradle, ~2.75% per transaction | Ubuy India listing |
Your consumer rights in India
Applicability of consumer cooling-off
SumUp explicitly provides services to businesses (entrepreneurs, freelancers); therefore Indian consumer protections like a 14‑day cooling‑off period for consumers do not apply to B2B contracts.
Contract and evidence
- Your cancellation and refund rights are governed by SumUp’s business terms; statutory consumer protection for individual retail consumers is generally not available.
- Retain copies of terms, invoices, cancellation requests and replies as evidence in any dispute.
Customer experiences
Positive feedback
- Many users praise an intuitive app, easy setup, reliable card readers and quick payouts.
- Features like payment links and "Tap to Pay" are highlighted as useful by merchants.
Frequent complaints
- Common negatives include slow or poor customer support and difficulty obtaining responses by email.
- There are reports of delayed or withheld payouts, account freezes or reserves held for extended periods, and issues with verification or refunds.
- Some users report Tap to Pay failures on certain Android devices.
Documentation checklist
Before you cancel
- Account email, registered business name and merchant ID.
- Subscription invoices, billing period details and payment receipts.
- Transaction reports and payout statements for the period you are cancelling.
Supporting materials
- Screenshots or exported logs of cancellation requests and any responses from SumUp.
- Serial numbers or photos of hardware (if returning), tracking numbers for shipments, and proof of delivery.
Common mistakes
Timing and renewals
Waiting until after an automatic renewal often leads to a paid period that is non‑refundable. Cancel before the next billing date and keep confirmation.
Lack of documentation
Not saving cancellation emails, chat transcripts or receipts makes disputes harder. Always keep downloadable or screenshot evidence of your requests.
Comparative recap
Quick comparison
| Item | Cancel anytime? | Refunds? | Effective timing | Notes |
|---|---|---|---|---|
| Subscriptions (POS app, invoices) | Yes (via app or email) | No (fees non‑refundable) | End of current billing period | Cancel any time; charges remain for current period |
| POS hardware subscriptions | After initial term (subject to contract) | No (no refund for early termination) | End of calendar month after cancellation | Early termination may require paying remainder of term |
| Card readers (Air, Solo) | Typically yes (no minimum term) | No (hardware purchases non‑refundable per terms) | Immediate or end of paid period depending on service | Return policies vary for imported purchases; check seller |
After cancelling
Practical next steps
- Export transaction reports and invoices for your records immediately after cancellation.
- Confirm any final payouts have been processed to your bank and monitor for outstanding holds or reserves.
- Keep cancellation confirmation and all correspondence for at least 12 months.
Where to find official terms and help
Refer to SumUp’s official terms for service details and dispute procedures: SumUp Terms.
Address
Registered office (India)
NO.67 1st H Cross, 3rd Main, Sharada Colony, Basaveshwaranagar, Bangalore, Karnataka 560079, India.
Notes on contact
There is no explicit postal cancellation address published in the terms; use the in‑app support or official SumUp support channels and keep records of your cancellation request and any replies.