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I hereby notify you of my decision to terminate the contract relating to the Coles service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Coles: Easy Method
What is Coles
Overview
Coles is a large supermarket group offering in‑store shopping, online grocery orders (Coles Online), subscriptions and other services. This guide explains how to cancel Coles services and what to expect in India.
Services covered
Information below covers Coles Online orders, Coles Plus subscriptions and the Coles one‑time in‑app purchase (Smart Coin). It also summarises return and refund handling relevant when cancelling orders or services.
How to cancel Coles
Online grocery orders (Coles Online)
- Go to the Coles website and sign in to your account.
- Navigate: Account → Orders → Active Orders and choose the order you want to cancel.
- Cancel before the cut‑off time (typically the night before delivery or early morning of pickup) to avoid extra charges.
After cut‑off, subscriptions and support
- If the cut‑off has passed, contact Coles Online Support by phone or live chat to request cancellation.
- Late cancellations after the cut‑off may incur a $30 late cancellation fee; if Coles cancels an order you will receive a full refund.
- To cancel Coles Plus, go to account settings. If cancelled within 14 days and you have not used benefits, you may be eligible for a full refund.
What happens when you cancel
Access and ongoing services
When you cancel an active order, Coles will stop processing delivery or pickup for that order. If the order is already packed or out for delivery, cancellation may not be possible without a fee.
Account, data and receipts
Cancelling an order or subscription does not delete your Coles account automatically. Coles retains past receipts and order history for customer service and records.
Will I get a refund?
Refund eligibility and exceptions
Coles issues refunds for faulty, unsafe, mis‑described or missing items. Coles‑brand items may fall under the 'Try it, Love it' satisfaction guarantee even if not faulty.
- Change‑of‑mind returns are accepted within 30 days if items are unopened, unused and resaleable, with a receipt.
- Some items are excluded from change‑of‑mind refunds (opened perishables, hygiene items, gift cards, tobacco/alcohol, and certain high‑value or bulk items).
- If you lack proof of purchase, Coles may offer a Coles Returns Card (store credit) instead of a cash/card refund.
Refund methods and timelines
Refunds are returned to the original payment method where possible. In‑store cash refunds are usually immediate.
- Card refunds typically take 3 - 5 business days to appear on your statement.
- Online refunds often show within hours or 1 - 5 business days.
- Store credit (Returns Card) may be provided instantly at the counter.
Coles plans and pricing
Available plans
Below is the verified pricing information for the Coles one‑time app purchase listed in available data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Smart Coin (one‑time deposit) | ₹99 | One‑time (One‑time) | Used as a deposit for unlocking shopping trolleys in‑store via QR |
Notes on pricing
No recurring subscription plans for Coles apps in India (2024/2025) were identified in the verified data. The Smart Coin is a one‑time purchase.
For Coles Plus subscription pricing and refunds, manage the subscription via your Coles account settings.
Your consumer rights in India
Legal framework
Indian consumers are protected under the Consumer Protection Act and related rules, which provide rights against defective, unsafe or mis‑described goods. You may be entitled to replacement, refund or compensation for defective items.
How to enforce your rights
- Keep proof of purchase; this makes claims simpler and faster.
- Raise the issue with the seller (Coles support) first, and allow reasonable time for resolution.
- If unresolved, you can escalate to local consumer‑fora or statutory bodies in India for dispute resolution.
Customer experiences
Positive feedback
Some customers report friendly and helpful delivery staff who assist with carrying groceries and provide courteous service.
Common complaints
Verified reviews frequently mention issues with online delivery: cancelled orders, wrong or missing items, and delays in refunds.
- App usability problems (postcode/suburb not accepted, clunky ordering).
- Customer service unresponsiveness: long phone waits, unreliable live chat and mixed staff behaviour.
- Product quality concerns: poor produce, missing items and scanner overcharging in some stores.
For aggregated customer feedback see Trustpilot Coles reviews.
Documentation checklist
Essential documents
- Order number or booking reference.
- Receipt or payment confirmation (email or screenshot).
- Photos of faulty/damaged items or delivery paperwork.
Optional but helpful items
- Delivery time and driver details (if available).
- Last 4 digits of the payment card or payment provider transaction ID.
- Account email used to place the order and any chat transcripts with support.
Common mistakes
Missing the cut‑off
Attempting to cancel after the order cut‑off is a frequent error and can lead to a $30 late cancellation fee or an inability to cancel.
Poor documentation and assumptions
Not keeping receipts, not taking photos of damage, or assuming refunds are automatic often delays resolution. Also, attempting to return excluded items (opened perishables, hygiene items) usually fails.
Comparative recap
Quick comparison
| Feature | Coles | Typical expectation |
|---|---|---|
| Cancellation method | Account → Orders → Active Orders; support phone/chat after cut‑off | Online cancellation plus customer support |
| Late cancellation fee | $30 (after cut‑off) | May vary; some retailers charge fees or deny cancellation |
| Refund timeline (card) | 3 - 5 business days | 1 - 7 business days is common |
| Change‑of‑mind returns | 30 days if unopened and resaleable | Ranges 7 - 30 days depending on retailer |
| Support responsiveness | Mixed reviews; some unresponsive experiences reported | Varies widely between providers |
Key takeaways
Cancel early where possible, keep documentation and expect verified refund timelines. Use support channels immediately if issues arise.
After cancelling
Next steps to monitor
- Check your email for cancellation confirmation and refund receipt.
- Watch your payment method statement for the refund within the expected timeframe.
- If you receive store credit (Returns Card), confirm the balance and usage terms.
Helpful links
For aggregated customer reviews and experiences consult the verified review page:
Address
Postal address
PO Box 480, Glen Iris VIC 3146, Australia
Notes
This address is the general postal correspondence address listed for Coles Group. For account‑specific support or Indian consumer complaints, contact Coles Online Support via your Coles account or the support channels shown in your order confirmation.