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Cancel CARBONITE
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I hereby notify you of my decision to terminate the contract relating to the Carbonite service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Carbonite: Easy Method
What is Carbonite
Overview
Carbonite is a cloud backup service that automatically stores files from a computer to remote servers to protect against data loss.
It offers tiered plans for single-computer backups, video and external-drive backup, and higher-tier features such as courier recovery and antivirus.
Primary features
Key features include continuous automatic backup, encrypted storage, and options for large restore methods at higher plan levels.
Plans and exact billing are set in USD by Carbonite and may be converted to INR by card processors; official INR pricing is not typically published.
How to cancel Carbonite
Cancel via website / account settings
- Sign in to your Carbonite account in a web browser and open account or subscription settings.
- Locate the auto-renewal or subscription option and deactivate automatic renewal to prevent future charges.
- Confirm the change and retain any confirmation or screenshot for your records.
Purchases via app stores (Apple / Google Play)
- Carbonite subscriptions purchased through the Apple App Store or Google Play cannot be cancelled inside the Carbonite app; cancellation must be handled via the web account settings per Carbonite guidance.
- For app-store billing issues, also check your App Store or Google Play subscriptions page for any parallel subscriptions, but primary Carbonite cancellation remains via the browser account.
What happens when you cancel
Access and data
After cancelling auto-renewal, your data remains intact in Carbonite and you typically retain access to backups until the paid term expires.
Carbonite does not automatically delete your stored backups on cancellation; you should export or confirm retention if you plan to stop the service.
Billing and renewal
Deactivating auto-renewal prevents future charges at the next renewal date; it does not retroactively remove charges already billed.
If you cancel during an active paid period you generally keep service until the end of that billing term.
Will I get a refund?
Standard refund policy
Carbonite’s usual policy is that subscription fees and storage packs already paid are non-refundable; cancelling stops future renewal only.
Terms confirm fees are non-refundable unless a specific exception is stated at purchase time.
30-day exception and how to request
- Full refunds are typically offered if requested within 30 days of purchase or renewal.
- To request a 30-day refund, contact Carbonite support promptly and provide billing details, purchase/renewal date, and account information.
Carbonite plans and pricing
Pricing table (approximate INR conversion)
| Plan | Approx. price (INR / month) | Period | Features |
|---|---|---|---|
| Basic (USD price) | ≈ ₹410 - ₹500 / month | Annual (billed in USD) | Unlimited cloud backup for one computer |
| Plus (USD price) | ≈ ₹555 - ₹585 / month | Annual (billed in USD) | Includes video backup, external hard drive backup |
| Prime (USD price) | ≈ ₹730 - ₹845 / month | Annual (billed in USD) | Includes courier recovery and Webroot antivirus |
Notes on pricing
No official INR pricing was provided; the figures above are USD-to-INR conversions and are approximate.
Final INR charges can vary due to exchange rates, bank fees, and applicable taxes such as GST.
Your consumer rights in India
Key rights under Indian law
- Consumers are entitled to clear refund and cancellation policies, including transparent information on auto-renewals (Consumer Protection Act, 2019).
- Digital platforms are expected to provide accessible cancellation and refund mechanisms (E-Commerce Rules, 2020).
Enforcement and remedies
If Carbonite’s policies are unclear or you face refusal, you may escalate via grievance redressal, consumer forums, or statutory complaint mechanisms in India.
Statute suggests timely processing of refunds (often cited practices are 7 - 15 days), though practical enforcement can be uneven.
Customer experiences
Common issues reported
- Users have reported ignored files during macOS backups and functional differences between Windows and macOS behavior.
- Complaints include slow restore speeds, billing errors (double charges), and difficulty contacting support.
- Several users reported slow backups, login/password reset problems, and limited or unresponsive customer support channels.
Reported positives and context
Some users find Carbonite useful for basic automatic backups on supported systems, particularly Windows clients.
However, mixed reports suggest careful review of behaviour on your OS and testing restores before relying solely on any backup service.
Documentation checklist
What to have ready
- Account email and username used with Carbonite.
- Order or invoice numbers, purchase/renewal dates, and payment method details.
- Screenshots of subscription settings, confirmation messages, or error messages when attempting to cancel.
When contacting support
- Provide clear timestamps and copies of billing statements if disputing charges.
- Keep a record of all communications and any reference numbers you receive from support.
Common mistakes
Cancelling via the wrong channel
Attempting to cancel through the Carbonite mobile app or assuming App Store/Google Play cancellation will stop Carbonite’s web subscription is a frequent error.
Always check your Carbonite account settings in a web browser to confirm cancellation.
Expecting automatic refunds
Many users expect immediate refunds after cancelling; Carbonite’s standard position is no refunds for amounts already paid unless within the 30-day exception.
Do not rely on cancellation alone; request a refund explicitly within the refund window if you believe you qualify.
Comparative recap
Quick comparison table
| Aspect | Carbonite (typical) | Practical note for India |
|---|---|---|
| Cancel method | Web account settings (turn off auto-renewal) | Do this from a browser; app stores do not complete Carbonite cancellation |
| Refund policy | No refund for past payments; full refund if requested within 30 days | Initiate refund request quickly and keep billing evidence |
| Support responsiveness | Mixed reports; some users find support difficult to reach | Document all contact attempts and escalate via consumer forums if needed |
Recommendation
Before subscribing, verify backup behavior on your OS, test restores, and save billing records to simplify cancellation or disputes.
If you must cancel, do it through the web account and request any 30-day refund promptly if eligible.
After cancelling
Verify cancellation
- Check your Carbonite account subscription settings to confirm auto-renewal is turned off.
- Save screenshots or confirmation messages showing cancellation or deactivation of auto-renewal.
Next steps
- Export or copy any critical backups you want to retain before the end of your paid term.
- Monitor your card/bank statement for any unexpected charges and keep documentation for disputes.
Address
Corporate address
Carbonite, Inc. - 2 Avenue de Lafayette, Boston, MA 02111, USA.
This is the primary corporate address on record; support and billing are handled through Carbonite’s account and support channels.
Note on support locations
Support availability and local contact options may vary; Indian customers should use the Carbonite account web portal for cancellations and billing inquiries.
If you face unresolved issues, consider raising a formal consumer complaint in India with documented evidence.