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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Proton service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Proton: Easy Method
What is Proton
Service overview
Proton is a privacy-focused cloud and subscription service offering encrypted apps such as VPN, Mail, Drive and Calendar under a paid subscription model.
It sells plans directly via its website and through mobile stores (Apple App Store and Google Play), with different cancellation and refund rules depending on how you paid.
Subscription model
Subscriptions can be billed monthly, annually, or multi-year and may include combined bundles (e.g., Proton Unlimited) or standalone services like Proton VPN.
Purchases made inside Apple or Google app stores are handled by those stores; purchases on Proton’s website are handled by Proton.
How to cancel Proton
Cancel if you bought directly on Proton
- Sign in at account.proton.me.
- Go to the Subscription or Billing section, then select "Cancel" or "Downgrade to free plan".
- If you cannot access the dashboard, contact Proton support as listed in their terms.
Cancel if you bought via Apple or Google
- iOS (App Store): Open Apple ID settings → Subscriptions and cancel the Proton subscription there.
- Android (Play Store): Open Google Play → Payments & subscriptions → Subscriptions and cancel the Proton subscription there.
- Proton’s dashboard cannot cancel subscriptions purchased through the App Store or Play Store; you must cancel inside the respective store.
What happens when you cancel
Access and renewals
After cancellation you typically retain access to paid features until the end of your current billing period.
Automatic renewals are stopped once cancellation is completed for that subscription.
Data and account status
Cancelling a paid plan does not automatically delete your account or files; your account may revert to the free tier if available.
If you want complete deletion, follow Proton’s account deletion process or contact support for assistance.
Will I get a refund?
Proton (direct purchases) refund policy
- Direct purchases on Proton’s website or via Proton apps are eligible for a full or prorated refund if both cancellation and refund request are made within 30 days of the initial purchase.
- Refunds are generally processed within about 30 days after approval.
- Payments made by cash or bank transfer are not refundable, and Proton allows only one refund per user.
App Store & Google Play refunds and exceptions
- Purchases made through the Apple App Store or Google Play must use Apple’s or Google’s refund process; Proton cannot issue refunds for those transactions.
- In some cases Proton may grant prorated refunds beyond 30 days at its discretion (often as Proton credit).
- For more details on Proton’s terms, see Proton’s legal terms: Proton Terms.
Proton plans and pricing
Overview of common India prices
Below are representative India pricing items derived from user-reported and public sources. Always confirm the exact price in your account or app store.
In-app regional pricing experiments can differ from global pricing; check your store for the final billed amount.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Proton VPN Plus (monthly, billed annually) | ₹489.97/month | Monthly (billed annually) | Access to Proton VPN Plus features |
| Proton Unlimited (monthly, billed annually) | ₹817.17/month | Monthly (billed annually) | VPN + Mail + Drive + Calendar etc. |
| Proton VPN 1-month plan | ₹780/month | Monthly | Single month VPN Plus |
| Proton VPN 1-year plan | ₹470/month | Annual | 1-year Proton VPN subscription |
| Proton VPN 2-year plan | ₹390/month | Two-year | 2-year Proton VPN subscription |
| Proton VPN experimental in-app monthly pricing (2024) | ₹270/month | Monthly (in-app regional) | Local pricing experiment via mobile app |
| Proton VPN monthly plan (alternate) | ₹833.55/month | Monthly | Standard global-aligned monthly pricing (reported) |
| Proton VPN (1-year reduced) | ₹499.79/month | Annual | Discounted 1-year billing rate (reported) |
| Proton VPN (2-year reduced) | ₹416.36/month | Two-year | Discounted 2-year billing rate (reported) |
Your consumer rights in India
Refund and cooling-off
There is no statutory 14-day cooling-off right that applies to Proton purchases; Proton’s own 30-day refund policy governs direct purchases.
For full terms and conditions, refer to Proton’s legal terms: Proton Terms.
Store purchases and platform rights
- App Store and Google Play purchases are subject to Apple’s and Google’s refund and consumer provisions, not Proton’s policy.
- If you purchased through a mobile store, use that store’s refund request channels for disputes or refunds.
Customer experiences
Positive feedback
Some users praise Proton for product quality across platforms and responsive customer support in individual cases.
Reviews note reliable apps and strong privacy features for many customers.
Negative feedback
Other users report slow or unhelpful customer support, issues with account suspension, and difficulties deleting accounts or getting refunds.
For community feedback, see user reviews such as those aggregated on Trustpilot: Trustpilot Proton reviews.
Documentation checklist
Essential items to prepare
- Account email and Proton username.
- Order number, invoice, or transaction ID for the purchase.
- Payment method and date of purchase.
- Screenshots of active subscription and billing statements (if available).
When contacting support
- Include a clear request: cancel subscription, request refund (state within 30 days if applicable).
- Attach proof of purchase and any error messages or screenshots to speed resolution.
Common mistakes
Not cancelling in the right place
A frequent error is attempting to cancel an App Store or Play Store subscription from the Proton dashboard. Those subscriptions must be cancelled from the store.
If you bought via Apple/Google and ask Proton to cancel, the dashboard can’t stop store-managed renewals.
Missing refund windows and using wrong payment channels
Another common mistake is assuming a statutory 14-day cooling-off or missing Proton’s 30-day refund window for direct purchases.
Payments via cash or bank transfer are typically non-refundable, and only one refund is allowed per user under Proton’s policy.
Comparative recap
Quick comparison
| Aspect | Direct (Proton website) | App Store / Google Play |
|---|---|---|
| How to cancel | Account dashboard → Subscription/Billing → Cancel | Cancel inside Apple ID subscriptions or Google Play subscriptions |
| Refund policy | 30-day full/prorated refund if requested within 30 days; exceptions discretionary | Refunds handled by Apple or Google using their processes |
| Support & disputes | Contact Proton support per Proton Terms | Contact Apple/Google for billing disputes; Proton cannot directly refund store payments |
After cancelling
What to do next
Confirm cancellation and check that automatic renewal is turned off in your billing dashboard or app store subscription settings.
Keep copies of cancellation confirmations and refund communications until the matter is fully resolved.
Useful links
- Proton legal & refund terms: https://proton.me/legal/terms
- How to cancel Proton (third‑party guide): Postclic cancel guide
- Additional cancellation tips: Tom's Guide cancel article
Address
Registered contact (India)
The following address is listed for Proton India Private Limited’s registered office and may be useful for formal correspondence.
1/6 B First Floor Asaf Ali Road, New Delhi, Delhi 110002, India
Note on physical cancellations
There is no publicly listed physical address for subscription cancellation; cancellations and refund requests should be submitted via the Proton dashboard or the app store where you purchased.
For legal terms and support routes, consult Proton’s official terms: Proton Terms.