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Bharat Matrimony

Cancel BHARAT MATRIMONY

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Termination letter drafted by a specialized lawyer
Sender
Bharat Matrimony
No.94, TVH Beliciaa Towers, Tower 2, 5th Floor, MRC Nagar
600028 Chennai India
cancellation.bm@matrimony.com
Cancellation of Bharat Matrimony contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Bharat Matrimony service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Bharat Matrimony
No.94, TVH Beliciaa Towers, Tower 2, 5th Floor, MRC Nagar
600028 Chennai , India
cancellation.bm@matrimony.com
REF/2025GRHS4

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Cancellation Bharat Matrimony: Easy Method

What is Bharat Matrimony

Overview

Bharat Matrimony is an Indian online matchmaking service that helps users find life partners by matching preferences, community, and profile details.

The platform offers free browsing plus paid subscription plans with additional features such as direct contact, profile boosts, and assisted services.

Who uses it

Individuals seeking arranged-marriage style matches within Indian communities commonly use the service.

Options range from self-serve subscriptions to higher-priced assisted-service packages with counsellor support.

How to cancel Bharat Matrimony

Web (bharatmatrimony.com) cancellation

  • Log into your account on the website.
  • Go to Account or Membership settings and choose the option to cancel or stop auto-renewal.
  • Alternatively, send a written cancellation request by email to cancellation.bm@matrimony.com; sending registered mail in addition to email is recommended for record keeping.

In-app (Apple / Google) cancellation

  • For Apple App Store purchases: cancel via your Apple ID subscription settings; refunds are handled by Apple through their "Report a Problem" process.
  • For Google Play purchases: cancel via Google Play > Subscriptions; request refunds through Google Play's refund process.
  • Bharat Matrimony does not directly process App Store or Google Play refunds; those are controlled by the platform.

What happens when you cancel

Access and renewals

Cancellation stops future auto-renewals but does not typically provide immediate access termination.

Your paid benefits usually remain active until the end of the already-paid subscription period.

Data and profile status

Canceling a subscription does not automatically delete your profile or account.

To remove your profile or personal data you must make an explicit request to Bharat Matrimony support specifying account deletion.

Will I get a refund?

Standard refund policy

Web subscriptions are generally non-refundable under the platform's Terms & Conditions; membership and renewal payments are typically non-refundable.

Expect that routine cancellations will stop future charges but will not automatically trigger refunds.

Exceptions and guarantees

  • Money-back guarantees for some self-serve packages: full refund may be available if strict eligibility is met (examples: upload ≥3 photos, complete ID verification, ≥80% profile completion, message ≥15 matches within 21 days, receive no replies and you did not share phone number).
  • Guaranteed Response for certain Classic 3- and 6-month plans: a 100% refund may apply if you receive no responses within 30 days after meeting specified conditions (e.g., upload photo and contact ≥10 members), subject to terms.
  • App Store / Google Play purchases: refunds are governed by Apple/Google policies and must be requested through those platform refund flows.

Bharat Matrimony plans and pricing

Pricing table overview

The table below lists known plans and INR prices sourced from available app-store and web pricing information.

Prices shown are per the available data and may change; verify at purchase time.

Plan Price (INR) 期間 Features
Gold (3 Months, App Store) ₹5,900 3 Months Gold tier subscription via iOS app
Prime Gold (3 Months, App Store) ₹7,900 3 Months Prime Gold tier subscription via iOS app
Diamond (3 Months, App Store) ₹7,900 3 Months Diamond tier subscription via iOS app
Platinum (3 Months, App Store) ₹9,900 3 Months Platinum tier subscription via iOS app
Gold (6 Months, App Store) ₹11,900 6 Months Gold tier subscription via iOS app
Prime Gold (6 Months, App Store) ₹14,900 6 Months Prime Gold tier subscription via iOS app
Platinum (6 Months, App Store) ₹14,900 6 Months Platinum tier subscription via iOS app
TUM REGULAR (Till-U-Marry, App Store) ₹19,900 Unspecified Till-U-Marry regular subscription via iOS app
Combo (3 Months, App Store) ₹9,900 3 Months Combo subscription via iOS app
Prime Platinum (3 Months, App Store) ₹11,900 3 Months Prime Platinum tier via iOS app
Classic (1 Month, Web) ₹1,099 1 Month Basic Classic plan via Web
Classic (3 Months, Web) ₹5,300 3 Months Classic plan via Web
Classic (6 Months, Web) ₹9,500 6 Months Classic plan via Web
Classic (9 Months, Web) ₹8,600 9 Months Classic plan via Web
Classic (12 Months, Web) ₹15,900 12 Months Classic plan via Web
Gold (3 Months, Web) ₹5,300 3 Months Gold plan via Web
Gold (6 Months, Web) ₹9,500 6 Months Gold plan via Web
Assisted Service (3 Months, Web) ₹22,900 3 Months Assisted Service via Web
Assisted Service (6 Months, Web) ₹41,000 6 Months Assisted Service via Web
Classic Advantage (3 Months, Web) ₹5,900 3 Months Classic Advantage via Web
Classic Premium (3 Months, Web) ₹6,900 3 Months Classic Premium via Web

Your consumer rights in India

Legal framework

Online subscriptions are services under the Consumer Protection Act, 2019 and unfair trade practices can be challenged under this law.

You may have remedies if a service is misrepresented, if auto-renewal was not properly disclosed, or if refund guarantees are not honoured.

Practical steps for enforcement

  • Preserve all documentation (receipts, screenshots, emails, bank statements).
  • Raise formal complaints first with the service; if unresolved, escalate to the Grievance Officer (grievanceofficer@matrimony.com) and then to consumer forums or courts if needed.
  • For in-app purchases, use Apple/Google platform dispute routes before pursuing other remedies.

Customer experiences

Positive reports

Some users report helpful counsellors, serious user base, and value from assisted services in certain cases.

Positive experiences often cite committed staff and focused matchmaking when the service aligns with expectations.

Negative reports

Common complaints include unexpected auto-renewal charges, difficulty obtaining refunds, poor customer service response, and concerns about fake or inactive profiles.

Users frequently recommend keeping strong records and verifying guarantees in writing before paying high-value assisted-service fees.

Documentation checklist

Essential documents to keep

  • Payment receipts or transaction IDs for the subscription.
  • Subscription plan details and dates (start and renewal dates).
  • Screenshots of cancellation attempts, membership pages, and terms showing auto-renewal.

Evidence for refund claims

  • Proof of meeting money-back conditions (photos uploaded, messages sent, ID verification screenshots).
  • Copies of all emails/chats with support and any refund denials.
  • Bank / card statements showing charges and dates.

Common mistakes

Timing and auto-renewal errors

Waiting until after renewal to cancel is a common error; cancelation must be done before the renewal date to avoid charges.

Users should note the renewal cycle and set reminders to cancel if they do not want automatic renewal.

Assuming deletion equals cancellation

Deleting or deactivating a profile does not always stop subscription billing unless you also cancel the paid plan.

Also, expecting customer support to process App Store/Google Play refunds is a mistake - those platforms control in-app purchase refunds.

Comparative recap

Quick comparison

The table below summarizes cancellation paths and typical refund likelihood by platform.

Use this as a quick reference before taking action.

Platform / Method How to cancel Refund possibility
Web (bharatmatrimony.com) Account/Membership settings → cancel/stop auto-renewal; or written email to cancellation.bm@matrimony.com and registered mail. Generally non-refundable; exceptions for documented money-back guarantees and eligible plans.
Apple App Store Cancel via Apple ID subscription settings on your device. Refunds handled by Apple via "Report a Problem"; Bharat Matrimony does not control refunds.
Google Play Store Cancel via Google Play → Subscriptions in your Google account. Refunds handled by Google Play refund process; platform decision.

After cancelling

Immediate actions

Check for a confirmation email or message confirming cancellation and retain it for records.

Monitor your bank or card statement in the following billing cycle to confirm no further charges are taken.

If you need further help

  • Request explicit profile deletion if you want your account removed after subscription expiry.
  • If refund or service issues are unresolved, escalate to the Grievance Officer at grievanceofficer@matrimony.com and consider consumer forums if necessary.
  • For App Store/Google Play purchases, file refund requests using the platform's official refund process first.

Address

Corporate office (for registered mail)

No.94, TVH Beliciaa Towers, Tower 2, 5th Floor, MRC Nagar, Chennai, Tamil Nadu 600028, India.

When sending cancellation or dispute-related registered mail, include your account ID, contact details, and copies of supporting documents.

Notes about contacting

Email is typically faster for initial cancellation requests (e.g., cancellation.bm@matrimony.com). Keep copies of all communications.

If you intend to escalate formally, send registered mail as a parallel channel to create a dated paper trail.

Similar cancellation services

FAQ

To cancel your Bharat Matrimony account, log into your account on bharatmatrimony.com, go to Account or Membership settings, and select the option to cancel or stop auto-renewal. Alternatively, you can send a written cancellation request to cancellation.bm@matrimony.com, and it's advisable to send registered mail for record keeping.

Generally, Bharat Matrimony subscriptions are non-refundable according to their Terms & Conditions. However, exceptions may apply for documented money-back guarantees and eligible plans, so it's best to review your subscription details and contact support for clarification.

When you cancel your Bharat Matrimony subscription, you will retain access to your profile until the end of the paid subscription period. To delete your profile or personal data, you must explicitly request this from Bharat Matrimony support.

If you purchased your Bharat Matrimony subscription through the Apple App Store, you can cancel it via your Apple ID subscription settings on your device. Refund requests must be handled through Apple’s 'Report a Problem' process.

If you subscribe to certain Classic plans and do not receive any responses within 30 days after meeting specified conditions, you may be eligible for a 100% refund. Ensure you meet the requirements and contact support for assistance.