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Eharmony

Cancel EHARMONY

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Termination letter drafted by a specialized lawyer
Sender
Eharmony
10900 Wilshire Blvd, 16th Floor, Los Angeles
CA United States
support@eharmony.com
Cancellation of Eharmony contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Eharmony service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Eharmony
10900 Wilshire Blvd, 16th Floor, Los Angeles
CA , United States
support@eharmony.com
REF/2025GRHS4

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Cancellation Eharmony: Easy Method

What is eHarmony

Overview

eHarmony is a subscription-based online dating service that matches users via a detailed personality assessment and compatibility algorithm.

The service requires a paid subscription for full access to messaging and matches on most plans.

Service model

eHarmony operates on recurring billing with options purchased via the website, Apple App Store, or Google Play Store.

How you purchased determines where you must cancel and how refunds (if any) are handled.

How to cancel eHarmony

Cancel via the eHarmony website (recommended for web purchases)

  • Log in at eHarmony.com.
  • Go to Account Settings or Data & Settings > Billing/Subscription.
  • Select Cancel Subscription or Cancel Automatic Renewal and follow prompts.
  • Cancel at least 24 - 48 hours before the next renewal to avoid another charge.

Cancel via mobile stores (if purchased on iOS or Android)

  • iOS (App Store): Open iPhone Settings > tap your name > Subscriptions > select eHarmony > Cancel. eHarmony cannot cancel App Store subscriptions for you.
  • Android (Google Play): Open Google Play Store > Menu > Payments & Subscriptions > Subscriptions > select eHarmony > Cancel.
  • If you delete the app or your profile, that does not stop billing - you must cancel through the original purchase channel.

What happens when you cancel

Access after cancellation

If you cancel a paid subscription you generally retain premium access until the end of the paid billing period.

Automatic renewal will be stopped for the next period but current paid period remains usable.

Data and account status

Cancelling a subscription does not necessarily delete your account or personal data; check Account Settings for delete/close-account options.

Keep copies of confirmation emails and screenshots as proof of cancellation in case of disputes.

Will I get a refund?

Standard refund policy

eHarmony generally maintains a strict no-refund policy: you can cancel anytime but refunds for unused time are not typically offered.

For specific refund rules and steps, see the official help guidance linked below.

Exceptions and store purchases

  • Limited cooling-off refunds apply only in certain U.S. jurisdictions and do not apply in India.
  • App Store purchases: request a refund from Apple via Apple’s report a problem (eHarmony cannot issue these refunds).
  • Google Play purchases: request refunds through your Google Play Order History; Google processes those requests.
  • Refunds may be granted in exceptional cases (unauthorised charges, duplicate billing, technical failures, or death/disability) by contacting eHarmony support and providing documentation.

eHarmony plans and pricing

Official pricing availability

No verified official India-specific pricing is available from the sources checked.

Reported INR figures found online are user-reported and may not reflect standard pricing.

Contact for exact India pricing

Plan Price (INR) Period Notes
Contact for pricing Contact for pricing Contact for pricing Check the app or contact eHarmony support for verified India rates.

Your consumer rights in India

Relevant law

Indian consumers are protected under the Consumer Protection Act, 2019 and related state commissions for disputes.

If eHarmony fails to honour cancellation or refund obligations, you may approach your State Consumer Disputes Redressal Commission.

Practical steps in India

  • Document all communications, receipts, bank statements and cancellation confirmations.
  • If unresolved, file a complaint with the appropriate State Consumer Commission or seek alternative dispute resolution as advised by local consumer guidance.
  • See the State Consumer Disputes Redressal Commission overview for process details.

Customer experiences

Positive feedback

Some users praise eHarmony’s detailed personality profiling and report high-quality matches and successful long-term relationships.

These success stories tend to emphasise the compatibility-driven approach.

Negative feedback

Common complaints include fake or inactive profiles, unexpected recurring charges, and difficulty cancelling or obtaining refunds.

Many reviewers find long-term plans costly or report poor support response in billing disputes.

Documentation checklist

What to gather before contacting support

  • Order confirmation or receipt showing date and payment method.
  • Bank or card statements showing the charge(s).
  • Screenshots of your account subscription page and cancellation confirmation.
  • Any email correspondence with eHarmony support or app-store refund requests.

Why documentation matters

Clear documentation speeds up investigations for unauthorised charges or duplicate billing disputes.

It is also required if you escalate the matter to a consumer commission in India.

Common mistakes

Deleting the app instead of cancelling

Deleting the eHarmony app or your profile does not stop subscription billing. You must cancel through the original purchase channel (web, App Store, or Google Play).

Missing the cancellation window

Failing to cancel at least 24 - 48 hours before renewal often results in being billed for the next period.

Always confirm cancellation and save timestamps or confirmation emails as proof.

Comparative recap

Channel comparison

Channel How to cancel Refund route Timing to avoid renewal
Website (eHarmony.com) Account Settings or Data & Settings > Billing > Cancel Contact eHarmony support; refunds rare At least 24 - 48 hours before renewal
iOS (App Store) iPhone Settings > Your Name > Subscriptions > eHarmony > Cancel Request refund via Apple (reportaproblem.apple.com) At least 24 - 48 hours before renewal
Android (Google Play) Google Play Store > Menu > Payments & Subscriptions > Subscriptions > eHarmony > Cancel Request refund via Google Play Order History At least 24 - 48 hours before renewal

After cancelling

What to do immediately

  • Save cancellation confirmation emails and screenshots of subscription status showing renewal disabled.
  • Monitor your bank/card statements for any unexpected post-cancellation charges.

Helpful links and where to get more help

Address

Headquarters

10900 Wilshire Blvd, 16th Floor, Los Angeles, CA 90024, USA.

Notes about contacting

Use the website help centre or the app’s support options for account-specific assistance and official communication channels.

Keep records of all support interactions for reference in disputes or consumer complaints.

FAQ

To cancel your Eharmony subscription via the website, log in at eHarmony.com, go to Account Settings or Data & Settings > Billing/Subscription, select Cancel Subscription or Cancel Automatic Renewal, and follow the prompts. Ensure you cancel at least 24 - 48 hours before the next renewal to avoid being charged.

Yes, if you purchased your Eharmony subscription through the App Store or Google Play, you need to cancel it through those platforms. For iOS, go to iPhone Settings > Your Name > Subscriptions > select eHarmony > Cancel. For Android, open Google Play Store > Menu > Payments & Subscriptions > select eHarmony > Cancel.

After you cancel your Eharmony subscription, you generally retain premium access until the end of the paid billing period. However, cancelling does not delete your account or personal data; you can check Account Settings for options to delete or close your account.

eHarmony generally has a strict no-refund policy, meaning you can cancel anytime but refunds for unused time are not typically offered. For specific refund rules, refer to their official help guidance.

Yes, to avoid being charged for the next billing cycle, you must cancel your Eharmony subscription at least 24 - 48 hours before the renewal date. Keep proof of your cancellation for any disputes.