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I hereby notify you of my decision to terminate the contract relating to the Hi5 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hi5: Easy Method
What is Hi5
Overview
Hi5 is a social networking and dating platform that helps people create profiles, upload photos, and find matches based on shared interests.
The service offers both a free Basic membership and paid Premium plans with additional features like unlock history and unlimited matches.
How people use it
Users typically sign up, browse profiles, and can upgrade to Premium for extra functionality and an ad-free experience.
Hi5 is available on the web and as mobile apps distributed through the Apple App Store and Google Play.
How to cancel Hi5
Cancel a web-billed (hi5 website) Premium subscription
- Sign in on the hi5 website and go to account_info > Subscriptions and Payments.
- Click "Cancel Premium" at least 3 days before your next scheduled payment to avoid being charged for the next period.
- Cancellation becomes effective at the end of your current billing cycle.
Cancel an iOS or Android subscription
- iOS (App Store): Cancel via Apple’s subscription management at least 24 hours before your next scheduled automatic payment.
- Android (Google Play): Cancel via Google Play’s subscription settings; cancellation timing follows Google Play rules and must occur within 7 days from the billing cycle start per hi5’s guidance.
- Basic (free) membership: Terminate at any time via account settings or by contacting hi5 support.
What happens when you cancel
Access and service period
If you cancel a paid subscription, access to Premium features continues until the end of your current billing cycle.
There is no immediate pro rata extension after the billing cycle ends; the subscription simply does not renew.
Account data and profile visibility
Cancelling a subscription does not automatically delete your Hi5 account or profile data unless you explicitly delete the account.
To remove your profile entirely, follow account deletion processes in settings or contact support for assistance.
Will I get a refund?
Web purchases (cooling-off period)
Hi5 provides a 14-day cooling-off period from the date you receive email confirmation of a web purchase.
- If you cancel within 14 days, hi5 must refund payments within 14 days using the original payment method.
- If you already used the service, hi5 may retain a proportionate amount and refund the remainder.
App Store, Google Play and virtual goods
- Purchases through the App Store or Google Play are subject to Apple’s or Google’s refund policies, not hi5’s 14-day web refund right.
- All purchases of Virtual Goods or in-game currency ("Tagged Gold") are final and non-refundable under hi5’s terms.
Hi5 plans and pricing
Available plans
The following prices were captured for Hi5 Match in India and reflect the app listing information available recently.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | ₹199 | Monthly | Unlock History, Unlimited Matches (after 3‑day free trial) |
| Pro | ₹199 | One‑time / Monthly | Unlock History, Unlimited Matches |
| Yearly Subscription | ₹1,999 | Annual | Unlock History, Unlimited Matches (after 3‑day free trial) |
| Remove Ads | ₹99 | One‑time | Remove advertisements |
Your consumer rights in India
Rights under Hi5’s Terms
Under hi5’s Terms of Service you have a 14-day right to cancel web-billed Premium subscriptions and obtain a refund, subject to deductions for services already used.
This 14-day right does not apply to purchases made through the App Store or Google Play, nor to virtual goods or Tagged Gold.
Local remedies and dispute process
Hi5’s Terms require contacting Customer Experience first to resolve disputes, and may mandate arbitration (for example, via an arbitration provider) with waivers of class actions.
If you are in India, you may also explore consumer complaint mechanisms locally or seek independent legal advice about invoking Indian consumer protection laws if hi5’s contractual dispute process conflicts with statutory rights.
Customer experiences
Positive feedback
Some long-term users have historically praised Hi5 for social connections and certain features, though such positive reviews are less common recently.
Positive notes often relate to nostalgia or a small number of satisfied long-term members.
Reported problems and reviews
Many recent reviews report issues such as fake profiles or bots, poor customer service, and unresolved account problems.
- Trustpilot documents numerous user complaints about scams, unauthorized charges, and difficulty restoring or deleting accounts. Read Trustpilot reviews
- Sitejabber includes complaints about inability to delete accounts and privacy concerns. Read Sitejabber reviews
Documentation checklist
What to prepare before cancelling
- Hi5 account email and username used to subscribe.
- Order confirmation or payment receipt email showing the purchase date.
- Payment method details (last 4 digits of card, Apple ID, or Google account) for refund tracing.
If you need to escalate
- Record of communications with hi5 support (dates, ticket numbers, screenshots).
- Copies of any unauthorized charge notices from your bank or payment provider.
Common mistakes
Missing cancellation windows
Users often miss platform-specific cancellation windows and get charged for another period.
Example: not cancelling web-billed Premium at least 3 days before the next payment, or not cancelling App Store subscriptions 24 hours before renewal.
Expecting refunds for non-refundable items
Many users expect refunds for virtual goods or in-app currency; hi5’s policy marks these purchases as final.
Example: purchasing Tagged Gold and then requesting a refund will typically be denied under hi5 terms.
Comparative recap
Quick comparison
The table below summarizes cancellation windows, refund eligibility, and where to manage subscriptions across platforms.
Comparison table
| Aspect | Website (web‑billed) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| Where to cancel | account_info > Subscriptions and Payments | Apple subscription management | Google Play subscription settings |
| Required cancellation notice | At least 3 days before next scheduled payment | At least 24 hours before next scheduled payment | Per hi5 guidance, cancellation timing via Google Play (must occur within 7 days from billing cycle start) |
| Refund eligibility | 14‑day cooling‑off period for web purchases (refund within 14 days; service used may reduce refund) | Follow Apple’s refund mechanisms (hi5 14‑day web right does not apply) | Follow Google Play refund mechanisms (hi5 14‑day web right does not apply) |
After cancelling
Next steps
Keep copies of cancellation confirmation and monitor your payment method for any unexpected charges after the billing cycle ends.
If you do receive unauthorized charges, contact your payment provider and hi5 support promptly.
Further reading and reviews
To read user experiences and reports, see community review pages:
Address
Registered office (India)
LANDMARK BUILDING, "B" 5TH FLOOR, ANDHERI KURLA ROAD, ANDHERI (E), Mumbai, Maharashtra 400093, India
Notes about the address
This address is the registered office information available in context and may pertain to a local subsidiary; it may not be a direct support address for hi5 operations.
For account changes and subscription management, use the website or the appropriate app store subscription settings rather than mailing the office address when possible.