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Cancel HILY
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Hily service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hily: Complete Guide
What is Hily
Overview
Hily is a dating app that connects people using algorithms, photo verification and in-app features to encourage real interactions.
The service is available on mobile platforms and via web subscriptions and offers premium subscriptions with auto-renewing billing.
Core features
Hily provides profile discovery, messaging, video chat and match suggestions driven by user preferences.
Subscriptions unlock additional features such as enhanced visibility and access to premium tools.
How to cancel Hily
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad and tap your profile photo, then go to Subscriptions.
- Find Hily in your subscriptions list and choose Cancel Subscription.
- Important: uninstalling the app or deleting your Hily account does NOT cancel App Store subscriptions; you must cancel through Apple.
- See Hily's cancellation guidance: How to cancel my subscription.
Cancel on Android (Google Play)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Hily and tap Cancel subscription, then follow the on-screen instructions.
- Note: deleting the app or account does NOT cancel Google Play subscriptions; cancellation must be done via Google Play.
- Google Play refunds must be requested from Google (see refund section below).
Cancel a Web subscription (Hily website/app)
- Open the Hily app or website, go to Settings → Manage Subscription and follow the cancellation steps provided there.
- If you cannot cancel via the app, contact Hily support by in-app chat or email for assistance.
- Web cancellation instructions: How to cancel a WEB subscription.
What happens when you cancel
Access and billing
Cancelling stops automatic renewal at the end of your current billing period.
You generally retain access to premium features until the paid period expires.
Account and data
Canceling a subscription does not automatically delete your Hily account or associated data.
If you want the account removed, use Hily’s account deletion option; verify subscription cancellation separately if billed through a platform.
Important notes
- For App Store and Google Play subscriptions, cancellation must be performed through the respective store to prevent future charges.
- Cancellations do not usually entitle you to prorated refunds for the unused portion of the subscription (see refund section).
Will I get a refund?
General refund policy
Hily’s policy is that unused portions of subscriptions are not refundable unless required by applicable law.
Always check the platform-specific rules that govern purchases you made.
Apple (App Store) purchases
- Apple handles App Store refunds; Hily cannot issue refunds for iOS purchases.
- To request a refund for an iOS purchase, contact Apple Support or use the App Store refund process.
Google Play purchases
- Google Play manages refunds for Android purchases; Hily cannot process Google Play refunds directly.
- Google Play offers a statutory right to request a refund within 48 hours after purchase - contact Google Play support promptly if needed.
Web subscriptions (direct via Hily)
- If you purchased directly on Hily (web), submit refund requests to Hily via in-app chat or by emailing support@hily.com.
- Hily’s refund procedures for web purchases are described in their help materials: I want a refund - What should I do?.
Hily plans and pricing
Pricing availability
No official India-specific INR pricing is publicly published by Hily as of 2024/2025.
Local prices are determined by the app stores or the web checkout and may vary by region and platform.
How to find your price
Check the App Store, Google Play, or the Hily web checkout while signed into your account to see the price offered to you.
Store pages will display the local currency and exact amount at purchase time.
| Plan | Price / Period |
|---|---|
| Contact for pricing | Contact for pricing - local stores determine INR or regional pricing |
Your consumer rights in India
Automatic renewal and cancellation
Subscriptions auto-renew unless you cancel prior to the term ending; cancellation generally stops future charges only.
Cancelling does not automatically entitle you to a prorated refund under Hily’s stated policy.
Platform-dependent rights
- Billing and refund rights depend on the platform used (App Store, Google Play or Web) and their terms apply.
- For Google Play purchases you have a statutory right to request refunds within 48 hours from Google Play.
Indian consumer protections
Indian consumers may have additional recourse under local consumer protection laws if contractual terms are found to be unfair.
If you believe your rights are breached, keep documentation and consider contacting local consumer protection authorities or filing a complaint through official consumer forums.
Customer experiences
Positive feedback
- Some users praise Hily for engaging features, quality matches and genuine conversations.
- There are reports of meaningful connections and successful interactions from real people.
Negative feedback
- Common complaints include fake profiles, bot-like behaviour, and paywalls to view likes or send messages.
- Recurring issues noted: difficulty cancelling subscriptions, being charged after cancellation, and occasional reports of scam-like experiences.
Documentation checklist
What to gather before contacting support
- Purchase receipt or screenshot showing the subscription charge and transaction date.
- Screenshot of your subscription status in the App Store or Google Play (if applicable).
- Account email, username, and the device/platform used to subscribe.
Additional useful items
- Any cancellation confirmation messages or screenshots
- Correspondence with Hily support or reference numbers from previous tickets
Common mistakes
Uninstalling the app instead of cancelling
Many users mistakenly uninstall the app believing the subscription will stop. This does not cancel subscriptions billed through App Store or Google Play.
Always cancel through the platform where you initially subscribed.
Requesting platform refunds from Hily
Users sometimes contact Hily to get refunds for Google Play or App Store charges; Hily cannot issue those refunds.
For Google Play refunds contact Google Play support within 48 hours; for App Store refunds contact Apple Support.
Missing cancellation deadlines
Not cancelling before the trial or billing cycle ends can result in an immediate charge for the next period.
Check your subscription dates and cancel at least a day before renewal where possible.
Comparative recap
Quick comparison overview
The table below summarizes cancellation and refund responsibility by platform to help you act quickly and correctly.
Follow the specific platform steps for cancellations and refunds to avoid continued billing.
| Platform | How to cancel | Refunds | Notes / Help |
|---|---|---|---|
| App Store (iOS) | Cancel via App Store subscriptions in your Apple ID settings. | No refunds from Hily; request through Apple Support or App Store. | Hily cancellation guide |
| Google Play (Android) | Cancel via Google Play → Subscriptions in the Play Store app. | Contact Google Play for refunds (must act quickly; 48-hour statutory window applies). | Hily cancellation guide |
| Web (Hily direct) | Cancel in the Hily app/website under Settings → Manage Subscription or contact support. | Submit refund requests to Hily via in-app chat or support email. | Web subscription cancellation |
After cancelling
What to expect immediately
After cancellation you should receive confirmation either from the platform (App Store/Google Play) or from Hily for web subscriptions.
Keep confirmation emails or screenshots as proof in case of disputes.
Where to get help
- Hily cancellation help: How to cancel my subscription
- Hily refund help for web purchases: I want a refund - What should I do?
- Community feedback and reviews: Trustpilot reviews • Sitejabber reviews
Address
Official postal address
Hily Corp., 3172 North Rainbow Boulevard #1132, Las Vegas, NV 89108, United States.
This is the only official postal address listed for Hily; international users should follow platform cancellation steps first.