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Cancel JEEVANSATHI
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Jeevansathi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Jeevansathi: Easy Method
What is Jeevansathi
Overview
Jeevansathi is an Indian matrimonial and dating platform focused on helping users find serious relationships and marriage partners.
The service matches people using profiles, preferences and search filters and offers paid plans with added contact and visibility features.
Who it is for
Jeevansathi is intended for individuals seeking arranged-marriage style matches, family-involved searches, or long-term partnerships.
The platform offers self-service membership plans and higher‑priced Assisted Services managed by relationship managers.
How to cancel Jeevansathi
Cancel via app or website
- Sign in to your Jeevansathi account and go to the subscription or membership section.
- Follow the in-app or website instructions to request cancellation, or open a support ticket with customer support.
- Keep screenshots or confirmation emails of the cancellation request for your records.
Cancel auto-debit / mandate (UPI / card / SI)
- UPI mandates: cancel the recurring mandate from your UPI app (BHIM/Google Pay/PhonePe) if you used UPI for payments.
- Card mandates: cancel standing instructions via your bank or the card mandate management (SI Hub) if applicable.
- Note: Uninstalling the app does NOT cancel your subscription; cancellation must be done via the app/website or Customer Support.
What happens when you cancel
Access and features after cancellation
After cancellation you generally retain access until the end of the paid billing cycle or the plan’s stated period.
Features tied to the active subscription (contacts, messaging, priority visibility) typically stop when the paid period ends.
Auto-renewal and billing
Once you cancel mandates or auto-debits, future scheduled auto‑debits should stop; any payment already processed for the current cycle is usually not reversed automatically.
Where auto-debit is still active, verify and cancel the mandate with your bank or UPI app to prevent future charges.
Will I get a refund?
Jeevansathi refund policy summary
Jeevansathi’s default position is that payments are non-refundable, with refunds at the company’s discretion.
There is a specific 30‑Day Refund Guarantee for certain first-time subscribers under defined conditions.
30‑Day Guarantee: conditions and timeline
- Full refund may be granted if, within 30 days, you send 10 genuine interests, do NOT view contact details, and receive zero interest acceptances.
- This guarantee applies only to select main plans and first‑time subscribers; Assisted Services and add‑ons are excluded.
- If approved, refunds are processed in about 10 - 14 business days. See the official policy for details: Jeevansathi refund & cancellation policy.
Jeevansathi plans and pricing
Pricing overview
Below are representative plan names, prices and primary features as published or commonly listed.
Prices may vary and should be verified on Jeevansathi before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro | ₹2,458 | Lifetime (till marriage) | Send personalised messages, view contact details, Super Interest (20 contacts) |
| Pro Max | ₹3,475 | Lifetime (till marriage) | All Pro features, priority listing, 60 contacts, 40 Super Interest |
| Pro Supreme | ₹4,865 | Lifetime (till marriage) | All Pro Max features, premium alerts, 100 contacts, 80 Super Interest |
| Assisted | ₹15,255 | 6 months | Dedicated manager, personalised matchmaking, screening, verification |
| Bronze | ₹4,000 | 120 days (4 months) | View contacts 50 times, photo gallery 5 images |
| Silver | ₹6,500 | 240 days (8 months) | View contacts 90 times, photo gallery 5 images |
| Gold | ₹8,500 | 365 days (12 months) | View contacts 150 times, photo gallery 5 images |
| Platinum | ₹11,000 | 455 days (15 months) | View contacts 200 times, photo gallery 5 images |
| Diamond | ₹15,000 | 605 days (20 months) | View contacts 300 times, photo gallery 5 images |
| Diamond Plus | ₹25,000 | 725 days (24 months) | View contacts 400 times, photo gallery 5 images |
| Blue Diamond | ₹51,000 | 1,450 days (48 months) | View contacts 1,000 times, photo gallery 5 images |
| eValue | ₹4,500 - ₹4,700 | Not specified | Personalised messages, chat, view contact, priority service |
| eRishta | ₹4,250 | Not specified | Messages, chat, view contact, priority service |
| Gold (approx. per month) | ₹1,250 / month | Monthly (approx.) | Unlimited messaging, direct contact, visibility |
| Diamond (approx. per month) | ₹3,500 / month | Monthly (approx.) | All Gold benefits plus higher visibility |
Your consumer rights in India
Rights under law
Indian consumers are protected under the Consumer Protection Act, 2019 and related rules which require fair treatment and transparency.
Rights include redress for unfair trade practices, misleading terms, and improper auto-renewals.
How to escalate a dispute
- First raise the issue with Jeevansathi Customer Support and keep written records of the interaction.
- If unresolved, you may approach the National Consumer Helpline, district consumer forums or consumer courts under the Consumer Protection Act.
Customer experiences
Positive reports
Some users report successful matches and praise the platform’s search filters and matchmaking focus.
Aggregated app reviews also show many users find the basic matchmaking experience useful.
Negative reports
- Common complaints include perceived fake profiles, poor customer service, and issues with auto-renewals or refunds.
- Some users report account suspensions or problems meeting refund criteria due to technical issues.
For user reviews see: Trustpilot and app review summaries such as Google Play reviews summary.
Documentation checklist
What to collect before contacting support
- Subscription receipts, transaction IDs and plan name/details.
- Screenshots of active subscription, auto-debit mandates, and any support chats or emails.
- Dates and evidence of attempts to contact matches or sent interests (for refund eligibility).
What to collect for escalation
- Bank or UPI mandate reference numbers and cancellation confirmations from your bank or UPI app.
- Any written denial or acknowledgement from Jeevansathi about refunds or cancellations.
Common mistakes
Cancellation mistakes
Uninstalling the app and assuming the subscription is cancelled is a frequent error; uninstalling does not stop billing.
Failing to cancel the bank/UPI mandate separately can allow future auto-debits despite account cancellation requests.
Refund mistakes
Assuming you automatically qualify for a refund without meeting the exact 30‑day criteria is a common misunderstanding.
Not keeping evidence of the required activities (sent interests, no contact views) weakens a refund claim under the guarantee.
Comparative recap
Key items compared
The table below summarises cancellation, auto-debit and refund characteristics for quick reference.
| Feature | Jeevansathi |
|---|---|
| How to cancel | Via app/website Customer Support; cancel bank/UPI mandate separately |
| Does uninstall cancel? | No - uninstalling the app does NOT cancel subscription |
| Auto-debit handling | Must cancel mandate in UPI app or bank/SI Hub to stop future debits |
| Refund likelihood | Default non-refundable; 30‑Day Guarantee applies only under strict conditions |
| Escalation option | Raise with support, then consumer helpline/consumer courts if unresolved |
After cancelling
What to monitor
Check bank and UPI statements for at least two billing cycles to ensure no further charges occur.
Retain confirmation emails or support reference numbers for at least six months after cancellation.
Helpful links
- Jeevansathi refund & cancellation policy: https://www.jeevansathi.com/refund-and-cancellation-policy
- Jeevansathi disclaimer (payment and refund note): https://www.jeevansathi.com/static/page/disclaimer
Address
Corporate office
Info Edge (parent company listed for Jeevansathi) corporate address:
B-8, Sector 132, Noida 201304, Uttar Pradesh, India
Contact tips
- Use the Jeevansathi website help or support channels to submit cancellation and refund requests.
- Keep copies of all correspondence and mandate cancellation confirmations when contacting banks or regulators.