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Cancel LUXY
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Luxy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Luxy: Easy Method
What is Luxy
Overview
Luxy is a premium dating app aimed at affluent singles seeking vetted, higher‑quality matches. It offers free and paid tiers with features such as advanced filters, "BLACK" premium membership, in‑app currency and special messaging options.
Where it operates
Luxy is available on iOS, Android (Google Play) and via direct purchases on its website or in‑app. Subscriptions purchased through app stores are managed by those platforms, while direct purchases are managed by Luxy.
How to cancel Luxy
Cancel via Apple App Store
- Open Settings on your iPhone and tap your name > Subscriptions, or visit Apple Support for subscription help.
- Find Luxy in your subscription list and choose Cancel Subscription; follow Apple prompts to confirm.
- Note: refunds for App Store purchases must be requested through Apple (Report a Problem).
Cancel via Google Play
- Open the Google Play Store app > Profile > Payments & subscriptions > Subscriptions.
- Select Luxy and tap Cancel subscription, then follow on‑screen steps.
- Note: refund requests for Google Play purchases are handled by Google via "Report a problem".
Cancel via Web or In‑app direct purchase
- Open the Luxy app or website and go to Account / Settings.
- Select Manage Membership to cancel the membership or use Delete Profile if you want your account removed.
- Follow the in‑app steps and keep confirmation screenshots or emails for your records.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but generally leaves your active paid benefits until the end of the current billing period.
If you purchased through an app store the subscription remains active until Apple/Google end date.
Profile and data
Your Luxy profile usually remains visible after cancelling unless you explicitly delete the profile via Account > Delete Profile.
To remove personal data, use the app settings or contact Luxy support as described in their Terms of Service.
Will I get a refund?
Platform purchases (Apple / Google)
Refunds for purchases made through Apple App Store or Google Play must be requested from those platforms.
Luxy does not directly process refunds for platform purchases; use Apple’s “Report a Problem” or Google Play’s “Report a problem”.
Direct (website / in‑app) purchases
- Luxy’s stated policy: generally no refunds once a purchase or billing cycle has started, except where required by law.
- Refunds for direct purchases may be evaluated case‑by‑case and are limited.
- If you believe a legal consumer right applies, mention it when requesting a review from Luxy support.
Luxy plans and pricing
Pricing summary
Below are the commonly listed INR prices for Luxy products as visible in the Indian in‑app listings.
Exact subscription durations for INR‑listed Luxy BLACK amounts are not explicitly shown in public listings.
Table of plans
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Luxy BLACK (various tiers) | ₹3,099 - ₹34,900 | Not specified | Premium membership: Invisible Mode, advanced filters, BLACK messages, skip swiping |
| PrimeGreeting | ₹99 | One‑time | Premium greeting / message boost |
| Luxy Coins | ₹199 - ₹19,900 | One‑time | In‑app currency for gifts, boosts and features |
Your consumer rights in India
General rights
Purchases made via Apple or Google are subject to those platforms' refund and cancellation policies; use their dispute/report tools for issues or unexpected charges.
For direct purchases, Indian consumer protection laws may provide rights such as a cooling‑off period in certain cases, though Luxy’s Terms state limited refunds once billing starts.
What to do if you have a dispute
- Collect receipts, order IDs and screenshots of subscriptions and charges.
- Request refunds through Apple/Google for store purchases; contact Luxy support for direct purchases.
- If unresolved, you may escalate to local consumer protection authorities or a consumer court in India.
Customer experiences
Positive feedback
Some reviewers praise Luxy’s verification and vetting process, saying it can lead to meaningful connections and fewer fake profiles.
Positive comments often highlight verification filters and the perceived quality of matches as worth the cost for some users. (See reviews on Trustpilot.)
Negative feedback
Common complaints include unexpected charges, accounts being blocked after payment, difficulty obtaining refunds, and poor customer support.
Other negative reports cite fake/bot profiles, deceptive pricing, limited messaging, and a clunky UI. See user reviews for examples and trends.
Documentation checklist
What to gather before contacting support
- Purchase receipt or order confirmation (Apple/Google receipt or Luxy email).
- Subscription ID or transaction ID from your app store account.
- Screenshots showing active subscription, charges, and the cancellation attempt.
- Copies of any emails or chat transcripts with Luxy or the app store support.
Why this matters
Clear documentation speeds up any refund review or dispute, and is required if escalating to platform support or consumer authorities.
Keep timestamps and exact amounts visible in your records when submitting claims.
Common mistakes
Not cancelling in the right place
A frequent error is cancelling inside the Luxy app when the purchase was made via Apple or Google. That does not stop store renewals.
Always cancel in the same platform where you purchased: Apple ID for App Store, Google Play for Android, or Luxy account for direct purchases.
Deleting the app but not the subscription
Removing the Luxy app does not cancel an active subscription. Subscriptions continue until cancelled through the store or account settings.
If you want the profile removed, use Delete Profile separately after cancelling the subscription to avoid continued visibility.
Comparative recap
Quick comparison
The table below gives a high‑level comparison of cancellation channels, refund likelihood and notes for each purchase method.
At a glance
| Channel | Cancellation method | Refund availability | Period |
|---|---|---|---|
| Apple App Store | Cancel via Apple ID Subscriptions / Apple Support | Refunds must be requested from Apple (Report a Problem) | Depends on Apple subscription term |
| Google Play | Cancel via Google Play > Subscriptions | Refunds requested from Google Play (Report a problem) | Depends on Google subscription term |
| Web / Direct in‑app | Account > Settings > Manage Membership or Delete Profile | Generally no refunds once billing started; case‑by‑case exceptions | Depends on Luxy plan (not specified) |
After cancelling
Verify cancellation
- Save confirmation emails or screenshots showing the subscription is cancelled.
- Check your Apple/Google account billing history to confirm no future renewals are scheduled.
Where to get help and further reading
- Luxy Terms & Help - for official policy details.
- Postclic: How to cancel Luxy (guide) - step summaries for different platforms.
- Postclic: Alternative cancel guide - another regional walkthrough.
- Trustpilot reviews - user reports and common issues to be aware of.
Address
Luxy known office
Flat/Rm 12 13/F, Laurels Industrial Center, 32 Tai Yau Street, San Po Kong KL, Hong Kong.
Notes on contacting
Luxy does not publish a dedicated Indian postal address for cancellations; for subscription issues use the in‑app/account routes or the app store where you purchased.
For legal or consumer disputes in India, retain documentation and follow the escalation steps outlined above.