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Cancel OURTIME
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Ourtime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ourtime: Easy Method
What is OurTime
Overview
OurTime is a dating service aimed primarily at singles aged 50 and over. It offers free accounts plus paid subscriptions that add messaging, visibility and other premium features.
Core features
Members can create a profile, browse matches, send likes and (with a paid plan) message other members. Subscriptions unlock unlimited messaging, profile highlights and similar extras.
How to cancel OurTime
Cancel on the web (India included)
- Log into your OurTime account on the website.
- Go to "Manage Account" or "My Account".
- Open "Manage Subscription" or "Account Status".
- Click "Cancel Subscription" or turn off auto-renewal, then confirm cancellation.
- You will retain access until the end of the current billing period.
Cancel on iPhone and Android
- On iPhone (App Store): Open iPhone Settings → tap your Apple ID → Subscriptions → find OurTime → tap "Cancel Subscription". Refunds are handled by Apple.
- On Android (Google Play): Open Google Play Store → Subscriptions → locate OurTime → cancel subscription. Refunds are handled by Google.
What happens when you cancel
Access after cancellation
After you cancel a paid OurTime subscription made on the website, you usually keep premium access until the end of the paid billing period.
If you cancel via the App Store or Google Play, access typically continues until the end of the paid period as governed by Apple/Google.
Account and data
Cancelling subscription does not necessarily delete your OurTime account or profile. Your profile and basic account remain unless you separately choose account deletion.
If you want complete removal, check account settings for a delete option or contact support and keep records of any confirmation.
Will I get a refund?
Website purchases (14-day cooling-off)
- OurTime provides a 14-day "cooling-off" period for web purchases. Within 14 days of an initial subscription purchase, pro‑rata refunds may be available for first-time subscriptions/upgrades.
- No refunds are generally given for renewals, boosts, SuperLikes, Private Mode or similar add-ons.
App Store and Google Play purchases
- If you purchased via Apple App Store or Google Play, refunds are handled directly by Apple or Google under their refund policies.
- OurTime does not control App Store/Play Store refunds, so request refunds through the respective store.
OurTime plans and pricing
Pricing summary (approximate)
The following table shows estimated INR prices converted from USD rates and should be treated as approximations. Taxes, regional pricing and App Store rounding may change final amounts.
Notes on accuracy
Exact local pricing on the App Store or in-app may differ. Contact the store or OurTime support for the final billed amount.
| Plan | Price (approx. INR) | Period | Features |
|---|---|---|---|
| Full-Price (1 Month) | approx. ₹2,900 - ₹3,000 | 1 month | Unlimited messaging, profile search, likes, message views |
| Standard (6-Month) | approx. ₹1,300 - ₹1,400 / month (billed ~₹8,500) | 6 months | Same as above, lower monthly rate |
| Value (6-Month, Best Value) | approx. ₹1,600 - ₹1,700 / month (billed ~₹10,000) | 6 months | Includes read receipts, profile/message highlights |
| Premium Longer-Term (12-Month Premium) | approx. ₹1,050 / month (billed ~₹12,600) | 12 months | Unlimited messaging, read receipts, boosts, Super Likes |
Your consumer rights in India
Cooling-off and refund rights
Under the Consumer Protection Act, 2019, digital consumers generally have a 14-day cooling-off right to withdraw and seek refunds for digital services.
OurTime’s 14-day web refund policy aligns with this principle for initial subscriptions.
Payment disputes and escalation
- For billing errors or unauthorized charges, you can raise disputes with your bank and escalate via the RBI guidelines for recurring digital payments.
- If support fails, you can lodge complaints with Consumer Fora or the National Consumer Helpline under unfair trade practice provisions.
Customer experiences
Positive feedback
Some members report successful connections and relationships after using OurTime. A few Trustpilot reviewers describe positive outcomes despite other issues.
These success stories show the service can work for some users when profiles and communication align.
Negative feedback
- Many reviewers complain about difficulty cancelling auto-renewals and unhelpful or bot-only customer service.
- Frequent reports mention fake or outdated profiles, irrelevant matches, and unexpected charges after attempted cancellations.
Documentation checklist
Essential items to gather
- Account email and username used for OurTime.
- Transaction ID, invoice or receipt showing the purchase date and amount.
- Screenshots of subscription status, cancellation screens and any error messages.
When contacting support or a bank
- Keep dates and times of cancellation attempts and any confirmation messages.
- Save copies of communications with OurTime, Apple or Google support and your bank.
Common mistakes
Assuming cancellation deletes your account
Many users cancel subscriptions but assume that also removes their profile. Account deletion is usually a separate step - confirm in account settings if you want full removal.
Forgetting the app-store subscription
Users sometimes cancel on the website but forget to cancel via App Store or Google Play. This can lead to recurring charges because Apple/Google manage those subscriptions.
Comparative recap
Quick comparison
The table below summarises cancellation ease, who handles refunds, and post-cancellation access for each route.
How to read the comparison
Use this to decide where you purchased the subscription and which process to follow for cancellations or refund requests.
| Method | Ease of cancellation | Refund handled by | Access after cancellation | Notes |
|---|---|---|---|---|
| Website (OurTime) | Moderate - in-account controls | OurTime (14-day cooling-off, pro‑rata for first-time) | Access until end of billing period | Use Manage Account → Manage Subscription |
| iPhone (App Store) | Easy via iPhone Settings | Apple handles refunds | Access usually until end of paid period | Cancel under Apple ID → Subscriptions |
| Android (Google Play) | Easy via Google Play | Google handles refunds | Access usually until end of paid period | Cancel in Google Play → Subscriptions |
After cancelling
Check and keep confirmations
After you cancel, save any on-screen or emailed confirmation. This is your proof if charges continue or disputes arise.
If a charge appears after cancellation, contact the payment provider (bank, Apple, Google) immediately and escalate if unresolved.
Helpful links and resources
- Cancellation guide (LoanPlan.in)
- Cancellation steps (DatingGroup.in)
- User reviews (Trustpilot .com)
- User reviews (Trustpilot .es)
Address
Company address
Match Group, LLC
8750 N. Central Expressway, Suite 1400, Dallas, Texas 75231, United States
Escalation in India
If you experience unauthorized billing or unresolved support issues, consider contacting your bank, the RBI ombudsman or filing a complaint with Consumer Fora or the National Consumer Helpline.