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Cancel SILVERSINGLES
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I hereby notify you of my decision to terminate the contract relating to the Silversingles service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Silversingles: Easy Method
What is SilverSingles
Overview
SilverSingles is an online dating service aimed mainly at singles aged 50 and over who seek meaningful relationships.
It uses a personality questionnaire and algorithmic matching to suggest compatible partners.
Where it operates
The service is operated by Spark Networks and is available in multiple countries, including users in India via the website and mobile apps.
Account management and billing depend on how the subscription was purchased (website, Apple App Store or Google Play).
How to cancel SilverSingles
Cancel via the SilverSingles website
- Log in to your account on the SilverSingles website.
- Go to My Profile → Account Settings → Subscription → Manage Subscription.
- Select your active plan, choose Cancel Subscription, pick a reason and Confirm.
- You will see an on-screen confirmation and receive a confirmation email.
After canceling on the website you keep Basic access until the current billing period ends.
Cancel if you subscribed through a mobile store
- If you subscribed via Apple's App Store (iOS), cancel through Apple’s subscription settings in your Apple ID account.
- If you subscribed via Google Play (Android), cancel through your Google Play account subscription settings.
For website cancellation steps see the official help article: How do I cancel my premium subscription?
For Android subscription management see: Android: How do I manage my subscription?
What happens when you cancel
Access after cancellation
When you cancel an active paid subscription you retain Basic (free) access until your current paid period ends.
Paid features stop at the end of the billing cycle; you are not immediately removed from the service unless otherwise specified.
Account and data
Cancelling a subscription does not automatically delete your SilverSingles account or profile data.
If you want your account removed, follow account deletion steps in Account Settings or contact Customer Care.
Will I get a refund?
Right to withdraw (14-day cooling-off)
Under standard contract withdrawal rules, you generally have 14 days from the initial purchase to cancel for a full refund.
This right typically applies to the initial purchase and may allow a refund if exercised within the period.
Exceptions and platform purchases
- Renewed (auto-renewed) subscriptions are normally not refundable.
- If you bought via Apple App Store or Google Play you must follow their refund procedures; SilverSingles directs such refund requests to the platform.
- To request a direct refund through SilverSingles, contact Customer Care with a clear refund request.
Official refund guidance is available here: How do I receive a refund?
SilverSingles plans and pricing
Availability of pricing
No official, verifiable pricing in INR for India was located in publicly available SilverSingles sources for 2024/2025.
Pricing may display in local currency during signup or in your app store; check the signup flow or your device store for exact local prices.
Contact for exact pricing
If you need current local pricing, view the pricing during registration or contact Customer Care for clarification.
| Plan | Price (INR) | Notes |
|---|---|---|
| Standard Premium | Contact for pricing | Local prices shown during signup or in the App Store / Google Play |
Your consumer rights in India
Cooling-off and refunds
Indian consumers have general statutory protections for digital purchases, including rights under the Consumer Protection Act and rules on unfair practices.
Where international providers apply a 14-day withdrawal right, that can support a refund claim if exercised promptly after initial purchase.
Platform-specific rules
- If purchased through Apple or Google, their store refund policies and dispute mechanisms apply to those transactions.
- Keep receipts, confirmation emails and transaction IDs to support any refund or dispute with the platform or provider.
Customer experiences
Positive feedback
- Some users report successful matches and lasting relationships attributed to the platform's matching process.
- Some reviewers appreciate the verification or vetting steps that can reduce obvious scam attempts.
Negative feedback
- Common complaints include reports of fake profiles and scam activity from other users.
- Users also report frustration with auto-renewals, difficulty cancelling in certain cases, limited messaging features and navigation issues.
Documentation checklist
What to gather before you cancel
- Account login email or username.
- Subscription confirmation email and any order/transaction IDs.
- Payment receipts or bank/app store transaction records.
What to include in a refund request
- Clear statement that you request a refund and the reason (e.g., within 14-day withdrawal period).
- Attach proof of purchase, account details and relevant dates.
Common mistakes
Not checking where you subscribed
Example: Many users try to cancel on the website but originally subscribed through Google Play or the App Store.
Always verify if the charge came from SilverSingles directly or from Apple/Google to know where to cancel.
Missing time windows or records
Example: Waiting beyond the 14-day window for initial purchase or not keeping receipts can make refunds difficult.
Keep confirmation emails and transaction IDs and act promptly if you want to request a refund.
Comparative recap
Quick feature comparison
This table summarizes key points to consider when cancelling or seeking refunds from SilverSingles.
| Feature | SilverSingles | Notes |
|---|---|---|
| Cancel method | Website or app-store account | Website for direct purchases; App Store/Google Play for store purchases |
| Refund window | 14 days (initial purchase) | Renewals typically not refundable |
| Local pricing shown | Depends on signup/store | Check signup flow or app store for local INR pricing |
After cancelling
What to expect immediately
Expect an on-screen cancellation confirmation and a confirmation email after cancelling on the site.
Your account will revert to Basic access at the end of the paid period.
Useful official links
- How to cancel a premium subscription: support.silversingles.com article
- Android subscription management: support.silversingles.com Android article
- Refund information: support.silversingles.co.uk refund article
Address
Customer Care
Customer Care SilverSingles, Spark Networks Services GmbH, Kohlfurter Strasse 41/43, 10999 Berlin, Germany.
How to contact
Use the official support pages linked above to reach Customer Care or submit requests through the provider’s contact form.