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Cancel GEXA ENERGY
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Gexa Energy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gexa Energy: Easy Method
What is Gexa Energy
Overview
Gexa Energy is an electricity supplier that offers residential and commercial plans, primarily serving customers in Texas, USA.
The company provides both fixed-rate and variable-rate plans and manages billing, enrollments, and customer service for its customers.
Service scope
Gexa Energy operates as a retail electric provider in deregulated markets and is not an India-based utility.
If you are located in India, note that Gexa’s operations, terms, and disputes are governed by U.S./Texas rules and the supplier’s contract.
How to cancel Gexa Energy
Primary cancellation method
- Call Gexa customer service at 1-866-961-9399 and provide your account details and reason for cancellation.
- Ask for confirmation of cancellation and the expected form of confirmation (email or letter).
Other practical steps
- Confirm your service end date and whether you are moving out or switching suppliers.
- Keep the confirmation message (email or letter) and any reference number as proof of cancellation.
- Reference third‑party guidance if needed: CancelHow: How to cancel Gexa.
What happens when you cancel
Service and access
After cancellation, your electricity service end date will be set based on your move-out/transfer date or the billing cycle.
If you are switching providers, the local transmission/distribution utility will handle the meter and final read.
Billing and account closure
You may receive a final bill covering usage up to the service end date and any applicable fees.
Cancellation is typically confirmed by email or postal letter; retain this for disputes or refunds.
Will I get a refund?
General refund policy
Gexa’s public refund policy is not clearly detailed; early cancellation may lead to fees and refunds of unused service are not guaranteed.
Sources note refunds for administrative or unused-service charges are uncertain - expect to verify case-by-case.
Deposit and special conditions
- Residential deposits are refundable after 12 consecutive on-time monthly payments. (source)
- If you paid a deposit or prepayment, confirm the conditions and timeline for return with Gexa customer service.
- For disputed charges or difficulty obtaining refunds, third-party guidance is available: JoinChargeback: Gexa refund guidance.
Gexa Energy plans and pricing
Pricing availability
No India-specific INR pricing for Gexa Energy was found; publicly available data relates to U.S. electricity plans priced in USD.
For current plan rates contact Gexa or check a U.S. rate marketplace before signing.
Quick pricing table
| Plan | Price | Early termination fee |
|---|---|---|
| Variable-rate plans | Contact for pricing | No cancellation fee reported (source) |
| Fixed-rate 12-month | Contact for pricing | $150 early termination fee reported (source) |
| Fixed-rate 24 or 36-month | Contact for pricing | $295 early termination fee reported (source) |
Your consumer rights in India
Jurisdictional note
Gexa Energy is a U.S. (Texas) electricity supplier; Indian consumer protection laws generally do not directly govern contracts made with foreign utilities.
If a transaction was billed to an Indian payment method, Indian consumers may still pursue bank/card chargeback or dispute mechanisms locally.
Practical actions available in India
- Contact your bank or card issuer immediately to dispute unauthorized or problematic charges.
- Keep records and copies of contracts, confirmation emails, and cancellation notices to support any dispute.
- Consider filing a complaint with your bank’s grievance redressal and, if needed, consumer forums in India for advice on cross-border disputes.
Customer experiences
Positive feedback
Many customers praise patient and knowledgeable customer service agents who explain plans clearly and long-term customers report steady billing when payments are timely. (source)
Some users report satisfactory relationships with Gexa when accounts are managed responsibly. (source)
Negative feedback
Other reviewers report billing issues, marketing they consider misleading, customer service delays, and reports of significant cancellation penalties in some cases. (source)
Balance your expectations: experiences vary by account, plan type, and individual circumstances.
Documentation checklist
Essential items to prepare
- Gexa account number and service address.
- Photo ID or the ID used for the account (if requested).
- Final meter read date or move-out date and proof if applicable.
Supportive documents
- Copy of the signed contract or welcome email.
- Any deposit receipts and payment history showing on-time payments.
- Record of cancellation confirmation (email, letter, or reference number).
Common mistakes
Assuming automatic fee waivers
Many customers mistakenly assume a cooling-off period or automatic waiver of early termination fees; this is not guaranteed with Gexa.
Verify plan terms and any promotional guarantees before relying on them.
Poor record-keeping and verbal-only confirmations
Relying on verbal confirmations without an email or written notice can cause disputes later.
Always request written cancellation confirmation and save it along with final bills.
Comparative recap
At-a-glance comparison
| Feature | Variable-rate | Fixed-rate |
|---|---|---|
| Price stability | Market-dependent; can change month to month | Locked rate for contract term |
| Early termination fee | None reported (source) | $150 (12‑month); $295 (24/36‑month) reported (source) |
| Best for | Short-term flexibility, avoiding ETF risk | Customers wanting predictable bills but willing to accept ETF risk |
After cancelling
Immediate next steps
- Keep the cancellation confirmation (email or letter) and final bill for at least 12 months.
- If you were charged an unexpected fee or did not receive a refund, contact customer service and escalate in writing.
Helpful resources
- Cancellation guidance and steps: CancelHow: Cancel Gexa
- Plan and policy overview: Choose Energy: Gexa provider page
- Refund/dispute assistance if you have trouble getting money back: JoinChargeback: Gexa refund guide
Address
Corporate mailing address
Gexa Energy corporate address (U.S.):
601 Travis Street, Suite 1400, Houston, TX 77002, USA
How to send physical notices
If you choose to send a written cancellation notice by mail, include your account number, service address, contact details, and the requested service end date.
Send by tracked mail and retain receipts as proof of delivery.