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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Kiwi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kiwi: Easy Method
What is Kiwi
Overview
Kiwi (Kiwi.com) is an online travel booking platform that sells flight reservations, add-ons and related services worldwide.
It acts as an intermediary between travellers and carriers, offering different cancellation and refund products under its Terms & Conditions.
Scope for India
This guide explains how Kiwi's cancellation and refund options apply to customers in India, based on Kiwi's published legal terms.
It highlights common options, timelines and consumer steps you can take if you need to cancel a booking.
How to cancel Kiwi
Before booking confirmation
- If no third‑party services were ordered and the booking is not yet confirmed, request Immediate Cancellation to stop the booking.
- Immediate Cancellation typically results in 90% of the booking price returned as Kiwi.com Credit (10% cancellation fee applies).
After booking confirmation
- Choose from available post‑booking options: Saver & Standard (Assisted Refund Service), Flexi, or Guarantee Flexi according to what you purchased.
- For Assisted Refund Service Kiwi charges a fee (see pricing table) and will attempt to secure a refund from the carrier on your behalf.
Step-by-step cancellation process
- Locate your booking reference and confirmation email or Kiwi account record.
- Open your Kiwi account or contact Kiwi support and choose the appropriate cancellation option for your booking.
- Follow the prompts to accept Kiwi.com Credit or request refund to the original payment method, if available.
What happens when you cancel
Booking and access
Cancelling removes or voids the Kiwi booking per the chosen cancellation option and the carrier's rules.
If you accept Kiwi.com Credit, the value is stored in your Kiwi account and can be reused for future bookings.
Renewal and account effects
Subscription or membership products (if any) follow their own cancellation rules; booking cancellations do not automatically cancel unrelated subscriptions.
Your Kiwi account remains active unless you request account deletion as a separate action.
Data and rights transfer
In some refund scenarios (for example, instant credit offers) Kiwi may require assignment of refund rights from you to Kiwi to process alternative compensation.
Keep copies of all communications and confirmations; Kiwi may need these to progress refunds or disputes.
Will I get a refund?
Refund types
Refunds can be issued as monetary refunds to your original payment method or as Kiwi.com Credit, subject to Kiwi's terms and your consent.
Kiwi.com Credit is valid for 5 years and may be offered first; Kiwi may later refund to your original payment method if you do not choose Credit.
Exceptions, fees and timing
- Immediate Cancellation (pre‑confirmation): 90% refunded as Credit (10% fee), if no third‑party services were ordered.
- If Kiwi fails to confirm your booking within specified timeframes (for example within 24 h for bookings made ≥48 h before departure), you may cancel and receive a full refund to the original payment method, unless third‑party services are ordered.
- Assisted Refund Service (Saver & Standard): fee applies per person per flight (see pricing) and Kiwi will try to obtain a carrier refund.
- Flexi: 20% fee deducted; 80% refunded per the product terms.
- Guarantee Flexi: Kiwi may provide 100% of the carrier reservation price upfront as Kiwi.com Credit.
Processing times
Monetary refunds to the original payment method are processed within 7 business days after carrier confirmation of eligibility or after Kiwi accepts your refund request for flights not involving the US.
Delays may occur where carrier refunds are slow or additional verification is required by Kiwi.
Reference
See Kiwi's published legal terms for full conditions: Kiwi.com - Legal & Cancellation Terms.
Kiwi plans and pricing
Pricing overview
Below are the in‑app product prices and membership fee items listed for Kiwi services in India.
Confirm final prices inside the Kiwi+ app or at purchase, as app stores may vary.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Packet 50,000 | ₹1,499 | One-time | Content or credits - details as per Kiwi+ App |
| Packet 100,000 | ₹2,999 | One-time | Content or credits - details as per Kiwi+ App |
| Kiwi Neon Membership | ₹9,999 | Annual | Neon membership for Kiwi UPI app - cashback and lounge benefits |
Your consumer rights in India
Cooling‑off and statutory rights
India does not provide a statutory 'cooling‑off' period specifically for flight booking services comparable to an EU 14‑day withdrawal right.
Kiwi's own terms govern cancellation and refund rights for bookings made through Kiwi in India.
Enforcement and escalation
- If you believe Kiwi has not honored the terms, you can escalate via payment chargeback with your bank or card issuer.
- You may also file complaints with Indian consumer forums or dispute resolution platforms, but outcomes depend on the specifics and jurisdiction.
Practical tips
Keep booking confirmations, payment receipts and all Kiwi communications as evidence for disputes.
When possible, contact the airline directly if Kiwi is unresponsive - airlines can sometimes confirm ticket status or refunds faster.
Customer experiences
Positive feedback
Many users praise Kiwi for a user‑friendly interface, competitive prices and fast booking flow, especially for complex itineraries and last‑minute deals.
Some travellers report smooth, as‑booked arrangements when everything proceeds without disruption.
Negative feedback
There are frequent reports of delayed or withheld refunds, perceived lack of transparency about fees, and slow or automated customer support.
Other complaints include rebooking without consent, mismatched baggage charges, and tickets rejected at airport due to misunderstandings.
Takeaway
User experience varies significantly: many bookings go smoothly, but several high‑impact complaints about refunds and support exist.
Prepare for potential follow‑up and keep documentation to minimise friction if issues arise.
Documentation checklist
Essential booking documents
- Booking reference (Kiwi reservation ID) and e‑ticket(s)
- Confirmation email or screenshot of the booking details
- Payment receipts or card/bank statement showing the charge
Support and dispute documents
- All communications with Kiwi support (chat transcripts, emails)
- Airline confirmations or correspondence if obtained
- Copies of passport/ID if requested for verification
Common mistakes
Not reading the product terms
Travellers often miss the differences between Assisted Refund, Flexi and Guarantee Flexi and then expect a full cash refund when the purchased product does not provide one.
Always check the cancellation option you purchased and its fees before confirming.
Accepting credit without considering alternatives
Accepting Kiwi.com Credit can be quicker but ties you to Kiwi for future bookings and may not suit travellers who prefer a monetary refund.
If you need cash back, clearly request refund to your original payment method when eligible.
Delaying escalation
Waiting too long to contact your bank for a chargeback or to file a consumer complaint can reduce options for recovery.
If Kiwi is unresponsive, escalate promptly with your payment provider and keep records of timing.
Comparative recap
Quick comparison
| Option | What you get | Refund type | Fee | 期間 |
|---|---|---|---|---|
| Immediate Cancellation (pre‑confirmation) | Booking cancelled before carrier confirmation | 90% Kiwi.com Credit | 10% cancellation fee | One-time |
| Failure to confirm within timeframe | Booking can be cancelled due to Kiwi's non‑confirmation | Full refund to original payment method | No fee (unless third‑party services) | One-time |
| Saver & Standard (Assisted Refund) | Kiwi assists to obtain carrier refund | Monetary refund if carrier agrees; otherwise dependent | Assisted Refund service fee (per person per flight) | One-time |
| Flexi | Partial refund with lower uncertainty | 80% refund (per product terms) | 20% fee | One-time |
| Guarantee Flexi | Upfront guarantee of carrier reservation price | 100% of carrier reservation price as Kiwi.com Credit | Product price varies | One-time |
After cancelling
What to expect
If you accepted Kiwi.com Credit, it will appear in your Kiwi account and be valid for 5 years for future bookings.
If a monetary refund is due, Kiwi processes refunds to the original payment method within stated processing times after carrier confirmation.
Next steps and escalation
- Monitor your Kiwi account and email for confirmation of refund or credit issuance.
- If you do not receive the expected refund, contact Kiwi support and keep a record of all communications.
- Consider contacting your bank or card issuer for a chargeback if Kiwi and the carrier do not resolve the issue.
Helpful links
Kiwi's legal and cancellation terms are the primary source for official rules: Kiwi.com - Legal & Cancellation Terms.
Address
Head office
Lazaretní 925/9, 615 00 Brno - Zábrdovice, Czech Republic
How to contact
Use your Kiwi account support channels or the contact options listed on Kiwi's official legal/help pages for case‑specific assistance.
Keep the mailing address above and your booking references handy if you need to escalate or file formal complaints.