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I hereby notify you of my decision to terminate the contract relating to the Lumo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lumo: Easy Method
What is Lumo
Overview
Lumo is a subscription service offered through Proton's Lumo platform that provides energy-related features and a paid Lumo Plus add-on for extended capabilities.
The service is managed via the Lumo/Proton account system and via mobile store subscriptions depending on how you subscribed.
Service type
Lumo operates as a subscription product with monthly and annual plans and add-ons such as Lumo Plus for enhanced features.
Billing and subscription controls depend on whether you subscribed directly with Proton or through a mobile app store.
How to cancel Lumo
Cancel via Proton website (web)
- Sign in to your Proton account dashboard where Lumo is listed.
- Go to billing or subscriptions, edit the Lumo subscription or Lumo Plus add-on, and choose to remove or cancel it.
- Confirm the cancellation and keep a screenshot or confirmation reference for your records.
Cancel via Google Play (Android)
- If you originally subscribed through Google Play, open the Google Play Store on the device or web and go to Payments & subscriptions > Subscriptions.
- Find Lumo or Lumo Plus and select Cancel subscription; follow the prompts to confirm.
- Community reports note that subscriptions made via Google Play cannot be cancelled from the Proton web UI, so use the Play Store directly.
Cancel via App Store (iOS)
- If you purchased through Apple, cancel via your Apple ID settings on iPhone/iPad: Settings > your name > Subscriptions.
- Select Lumo or Lumo Plus and choose Cancel Subscription, then confirm the cancellation.
- Apple-managed subscriptions must be handled through Apple; they do not appear in Proton’s web subscription editor.
What happens when you cancel
Access and remaining period
When you cancel a paid Lumo subscription, you typically retain access for the remainder of the paid billing period.
Your features normally remain available until the subscription expiry date; cancellation stops future renewals.
Data and account state
Cancelling the paid plan usually does not delete your Lumo or Proton account or stored data unless you explicitly request account deletion.
If you need data removal, follow Proton’s account or data-deletion procedures separately after cancelling the subscription.
Will I get a refund?
Standard refund policy
- Proton allows cancellation within 30 days of purchase with a prorated refund for unused days when subscribed directly via Proton (website or app).
- Refunds are processed within 30 days of a valid refund request submitted within that 30-day window.
- Refunds are provided only once per user under the stated terms.
Exceptions and limitations
- No automatic 14-day cooling-off right is specified; the policy is limited to the 30-day window and prorated unused service days.
- If you subscribed through Google Play or Apple App Store, refund availability and procedures follow the respective store’s rules, not Proton’s web refund process.
- See the official terms for full details: Proton Lumo Terms.
Lumo plans and pricing
Official App Store pricing (India)
The following pricing was sourced from the Apple App Store listing for India and reflects Lumo Plus options available there.
Store prices can change; check your App Store for the up-to-date charge at purchase time.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Lumo Plus (iOS App Store India) | ₹719 | Monthly | Unlimited chats, extended chat history, large file uploads |
| Lumo Plus (iOS App Store India) | ₹6,599 | Annual | Unlimited chats, extended chat history, large file uploads |
Your consumer rights in India
Refund timeframe and scope
- For direct purchases from Proton, the company’s policy provides a 30-day window for refunds for unused days.
- Refunds apply only to the unused portion of the service and are processed within 30 days of approval.
- Refunds are limited to one per user under the stated company policy.
Practical steps and escalation
If you believe you are entitled to a refund, contact Proton support first and supply proof of purchase and the cancellation confirmation.
If a store-managed subscription (Google Play or Apple), raise the request with the store in line with their refund processes if Proton cannot process it.
Customer experiences
Positive feedback
Users praise Proton’s privacy-first approach and responsiveness, for example when an APK or alternative distribution was provided for de-googled devices.
Community members have noted improvements and communication from Proton on technical compatibility topics.
Negative feedback
Common complaints include confusing cancellation paths for the Lumo add-on and redirection to the Proton dashboard, which some users find unclear.
Other issues reported include dependence on Google Play for Android, subscription inflexibility across billing types, and occasional app instability or sync errors on some devices.
Documentation checklist
Essential items to have ready
- Account email or Proton ID used to subscribe.
- Proof of purchase (receipt from Proton, Apple receipt, or Google Play receipt).
- Subscription name (Lumo or Lumo Plus), purchase date, and transaction ID if available.
Optional helpful items
- Screenshots of subscription page or cancellation confirmation.
- Device details (Android/iOS, version) if raising technical issues alongside the cancellation.
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel a Play Store or App Store subscription via the Proton web UI; store-managed subscriptions must be cancelled in the store.
Always check whether your purchase was processed by Proton directly or via a mobile store before cancelling.
Assuming an automatic refund
Another common mistake is assuming cancellation automatically triggers a refund - refunds follow Proton’s 30-day prorated rules or the store’s refund rules.
Keep evidence and contact support promptly if you expect a refund within the allowed window.
Comparative recap
Quick method comparison
The table below summarizes where to cancel and typical refund expectations by purchase method.
Notes on differences
Store purchases follow the store’s refund processes; direct Proton purchases follow the Proton refund rules linked in the table.
| Cancellation method | Where to cancel | Refund eligibility | Typical steps |
|---|---|---|---|
| Direct purchase (Proton website/app) | Proton account dashboard / billing | Prorated refund within 30 days | Sign in → Billing/Subs → Edit/remove Lumo → Request refund |
| Google Play (Android) | Google Play Store subscriptions | Subject to Google Play refund rules | Open Play Store → Subscriptions → Cancel; request refund via Play if needed |
| Apple App Store (iOS) | Apple ID Subscriptions in iOS settings | Subject to Apple refund rules | Settings → your name → Subscriptions → Cancel; use Apple support for refunds |
After cancelling
Follow-up actions
- Keep cancellation confirmations and monitor your bank/card statement for final charges or refunds.
- Check that access remains until the end of your paid period and verify data retention or deletion if required.
Helpful links
Refer to Proton’s official Lumo terms for the company refund and subscription rules: Proton Lumo Terms.
If you used a store purchase, consult the Google Play or Apple support pages for refund and subscription management specific to those stores.
Address
Registered address
4th Floor, Central Square South, Orchard Street, Newcastle-upon-Tyne, NE1 3PG, United Kingdom.
Notes
This address reflects the listed company contact in public records and may be useful for formal correspondence.
For account and refund matters, contact Proton/Lumo support through your account dashboard or official support channels before sending physical correspondence.