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Cancel SUNRUN
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Sunrun service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sunrun: Easy Method
What is Sunrun
Overview
Sunrun is a residential solar energy provider that installs and finances rooftop solar systems and offers subscription-style energy services to homeowners.
Services may include installations, Power Purchase Agreements (PPAs), leases, and subscription or app-based management tools depending on region and contract.
Service scope in India
Sunrun has a registered presence in India, but public pricing or widely available India-specific plans for 2024/2025 are not evident.
Local availability, contract terms, and cancellation procedures may vary and are governed by the signed agreement and Sunrun terms of service.
How to cancel Sunrun
Online account or app subscriptions
- Email Sunrun customer care at customercare@sunrun.com to request cancellation for web/app subscriptions.
- Request cancellation at least 7 days before the next recurring payment to avoid being charged for the next cycle.
App-store and platform subscriptions
- iOS subscriptions through the Apple App Store and Android subscriptions through Google Play must be cancelled in those platforms' subscription settings.
- Deleting the app does not cancel an App Store or Google Play subscription.
Solar contract or PPA cancellations
- Solar contracts or PPAs typically require written notice as specified in the signed agreement.
- A common contractual practice is a cooling-off window (commonly ~10 days) pre-installation; check your contract for exact terms.
Timing and installation-related cancellations
- If installation has not started, many customers report being able to cancel close to the installation date (sometimes up to the day before), subject to contract terms.
- Always confirm any charges or termination fees that may apply if cancelling near scheduled work or after installation begins.
What happens when you cancel
Service access and billing
When a recurring subscription is cancelled in time, future recurring charges should stop, provided the cancellation meets Sunrun’s timing requirements.
For contracts, cancellation may trigger termination or final accounting as set by the agreement.
Data, account closure and renewals
Account access to apps or portals may end after cancellation; export or save records you need before closing the account.
Automatic renewals will stop only after a successful cancellation following the required notice period.
Will I get a refund?
Sunrun refund policy
Sunrun’s Terms of Service state: “All sales are final and Sunrun will not issue refunds.”
That policy is the baseline; refunds are therefore generally not guaranteed under standard terms.
Exceptions and cooling-off
- Exceptions may apply if cancellation occurs within a contractually defined cooling-off window (commonly around 10 days), but even then refunds are not guaranteed.
- Cancellation after installation frequently involves termination fees or charges; review your contract for any cure notices or penalty clauses.
Sunrun plans and pricing
Availability
No INR-based pricing or India-specific plans for 2024/2025 were found in available public sources.
Contact Sunrun directly to request current availability and pricing for your location.
Pricing table
| Plan | Period | Price |
|---|---|---|
| Residential solar plans | Contact for pricing | Contact for pricing |
| App / subscription services | Contact for pricing | Contact for pricing |
Your consumer rights in India
Rights under Sunrun terms
Sunrun’s Terms allow cancellation of recurring billing when cancelled at least 7 days before the next scheduled payment.
The Terms also state that sales are final and refunds will not be issued, subject to any contractual cooling-off rights.
Practical steps and dispute clauses
- Check your signed agreement for any cooling-off period (commonly ~10 days) and written-notice requirements for contract cancellations.
- Sunrun’s Terms of Service include an arbitration clause and may limit class actions; review dispute resolution terms carefully.
Customer experiences
Positive feedback
- Some reviewers praise professional and helpful staff, smooth installation, and reduced electricity bills.
- Multiple 5-star reviews on Trustpilot highlight prompt, courteous service and organized processes.
Negative feedback
- Complaints include poor customer service, delays, miscommunication, and unmet expectations reported on review platforms.
- Reports from forums cite billing/accounting issues, unactivated systems, difficulty cancelling post-installation, and strong contract enforcement.
Documentation checklist
Essential documents to gather
- Signed contract or PPA (all pages)
- Order confirmation, installation schedule, and job or account numbers
- Payment receipts and billing history
Communications and proof
- Copies of emails or written cancellation requests sent to customercare@sunrun.com
- Photographic ID and proof of property ownership or tenancy if required
- Any notices received from Sunrun (cure notices, invoices, final accounts)
Common mistakes
Assuming deletion cancels subscription
Deleting the Sunrun app does not cancel App Store or Google Play subscriptions; you must cancel via the platform’s subscription settings.
Missing notice windows and not reading the contract
Failing to cancel at least 7 days before the next recurring payment can result in an extra charge for the next cycle.
Not checking the contract for written-notice requirements, cooling-off periods, or termination fees often leads to unexpected charges.
Comparative recap
Quick comparison
| Cancellation type | How to cancel | Notice required | Refund likely | Notes |
|---|---|---|---|---|
| Web / App subscription | Email customercare@sunrun.com | At least 7 days before next payment | Unlikely (Terms: sales final) | Stops recurring billing if timed correctly |
| App Store / Google Play | Cancel in App Store/Google Play settings | Platform-dependent; cancel early | Platform refund policies apply | Deleting app does not cancel subscription |
| Solar contract / PPA | Written notice per signed contract | Contract-specific (cooling-off commonly ~10 days) | Possibly, only within cooling-off window; often not | May involve termination fees or cure notices |
After cancelling
Confirmations to get
Obtain written confirmation of cancellation and any final account statements from Sunrun.
Keep all correspondence and receipts for future reference or disputes.
Helpful links and next steps
Address
Registered office (India)
C-402 Nagarjuna Apartments, East Delhi, Delhi 110096, India.
Note on using the address
This address corresponds to the registered office of Sunrun Solar Venture Private Limited as per public records and may not be the designated address for cancellation notices.
For cancellations, use the contact method specified in your contract and email customercare@sunrun.com for web/app subscription requests.