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I hereby notify you of my decision to terminate the contract relating to the Chess.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chess.Com: Easy Method
What is Chess.com
Overview
Chess.com is an online chess platform offering free and premium memberships for playing, learning, and training.
It includes puzzles, lessons, live games, tournaments and optional paid tiers with extra features.
Why this guide
This guide explains how users in India can cancel subscriptions, request refunds, and understand their consumer rights.
It summarises platform-specific steps, refund rules, pricing and common issues to watch for.
How to cancel Chess.com
Cancel via Web (Chess.com account)
- Log in to Chess.com on a browser.
- Go to Settings → All Settings → Membership → "Cancel Premium Membership".
- Your membership stays active until the end of the current billing period, then reverts to Basic.
Cancel on mobile (iOS and Android) and PayPal
- Apple (iOS): Cancel through your Apple ID subscriptions (open iPhone Settings → your name → Subscriptions → select Chess.com → Cancel). Chess.com cannot cancel iOS subscriptions for you.
- Google Play (Android): Open Google Play → Menu → Subscriptions → select Chess.com → Manage → Cancel subscription.
- PayPal: Log in to PayPal and remove or cancel the automatic payment/recurring payment for Chess.com from your automatic payments list.
What happens when you cancel
Access after cancellation
After cancelling a paid plan your premium access typically remains until the current billing period ends.
After that date your account reverts to the free Basic plan and premium features are removed.
Data, renewal and re-subscribing
Account data (games, lessons, history) generally remains tied to your account even after downgrading to Basic.
You can re-subscribe at any time; a new subscription restarts billing according to the chosen platform and plan.
Will I get a refund?
Standard refund rules
First-time purchases by credit card and Google Play (Android) subscriptions include a 30-day money-back guarantee for eligible buyers.
Course purchases (MoveTrainer, video courses) also have a 30-day money-back guarantee handled via support.
Exceptions and platform-specific notes
- Apple (iTunes/App Store) purchases: Refunds must be requested through Apple; Chess.com cannot process App Store refunds.
- No refunds are issued for accounts banned for policy violations (e.g., cheating, abusive behaviour).
- If you used PayPal, refund handling follows the payment provider’s processes and the merchant’s policy; cancel auto-renewal in PayPal to avoid future charges.
Chess.com plans and pricing
Pricing overview
Below are approximate India retail prices observed from available regional data; final checkout prices may vary due to promotions, taxes (e.g., GST) or currency changes.
Use the payment flow at purchase for the definitive price you will be charged.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Gold Monthly | ₹169 | Monthly | All Gold features per month |
| Platinum Monthly | ₹296 | Monthly | All Platinum features per month |
| Diamond Monthly | ₹465 | Monthly | All Diamond features per month |
| Gold Yearly | ₹1,355 | Annual | Gold features for a year (discounted) |
| Platinum Yearly | ₹2,118 | Annual | Platinum features for a year |
| Diamond Yearly | ₹3,219 | Annual | Diamond features for a year |
| Diamond Yearly (Friends & Family) | ₹5,508 | Annual | Diamond tier with cross-border eligibility (Friends & Family plan) |
Your consumer rights in India
Right to cancel and refunds
Indian consumers are generally entitled to cancel subscriptions and may receive refunds within reasonable policy terms.
Chess.com’s 30-day money-back for first-time credit card and Android buyers aligns with this expectation.
App store rules and exclusions
For iOS purchases Indian users must request refunds via Apple’s refund mechanism because Chess.com cannot process App Store refunds.
Refunds are disallowed for accounts banned for wrongdoing, per Chess.com policy and typical subscriber agreements.
Customer experiences
Positive notes
Many users value the breadth of content, training tools and active player base on Chess.com.
Premium features can add value for serious learners and tournament players.
Reported issues and negative feedback
- Reports of cheating, bots and unfair matchmaking not being fully addressed by moderation.
- Customer service complaints including slow responses, automated replies, and refund difficulties.
- Subscription issues: unexpected auto-renewals, difficulty cancelling trials, and occasional double charges.
For an overview of independent user reviews see: Chess.com reviews on Trustpilot.
Documentation checklist
What to gather before contacting support
- Account email/username used on Chess.com.
- Order or transaction ID shown on your payment receipt.
- Date of purchase and the device/platform used (Web, iOS, Android, PayPal).
Additional useful items
- Screenshot of the subscription or billing entry from your bank, Google Play, App Store or PayPal.
- Any support correspondence or case numbers if you previously contacted support.
Common mistakes
Missing the correct cancellation path
Example: Trying to cancel an iOS subscription from the Chess.com website will not stop Apple billing you.
Always cancel through the store where you originally subscribed (Apple ID for iOS, Google Play for Android, PayPal for PayPal).
Assuming automatic refunds
Example: Expecting an immediate refund after cancelling a renewal; refunds are subject to the platform’s and merchant’s policies.
Also avoid waiting until after the renewal date to cancel if you want to prevent another charge; cancel at least before the billing date.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund eligibility | Notes |
|---|---|---|---|
| Web (Chess.com account) | Settings → All Settings → Membership → Cancel Premium Membership | First-time credit card purchases may qualify for 30-day refund | Membership stays active until period end; revert to Basic |
| Apple App Store (iOS) | Cancel via Apple ID Subscriptions in iOS Settings | Refunds must be requested from Apple | Chess.com cannot cancel or refund iOS subscriptions directly |
| Google Play (Android) | Google Play → Subscriptions → Chess.com → Manage → Cancel | First-time Android purchases have 30-day money-back guarantee | Follow Google Play refund and cancellation flows |
| PayPal | Cancel automatic payments in your PayPal account | Refunds handled per merchant/PayPal processes | Remove recurring payment to prevent future auto-renewals |
After cancelling
What to check immediately
- Confirm cancellation receipt or message in your Chess.com account or app store account.
- Verify that no further automatic billing is scheduled (check bank, Google Play, App Store or PayPal).
Where to get help
If you need to escalate, collect documentation listed above and contact Chess.com support from their website or your app store provider.
For community feedback and independent reviews you can consult: Chess.com on Trustpilot.
Address
Corporate mailing address
Chess.com, LLC
877 E 1200 S #970397, Orem, UT 84097, United States
Notes about contacting by mail
Physical mail is rarely the fastest way to resolve subscription or refund issues; use the website or the payment provider for speed.
Keep copies of any mailed correspondence and allow extra time for international postal delivery.