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I hereby notify you of my decision to terminate the contract relating to the Faceit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Faceit: Easy Method
What is FACEIT
Overview
FACEIT is an online competitive gaming platform that provides matchmaking, ladders, and tournaments for games like CS:GO and Dota 2.
The platform offers subscription benefits (premium features) and supports multiple payment channels and third‑party sellers.
How it operates
Subscriptions can be purchased directly on the FACEIT website or via third parties such as the App Store, Google Play, PayPal, Steam or Xsolla.
Management and support vary by purchase channel: some subscriptions must be cancelled on the channel where they were bought.
How to cancel FACEIT
Cancel via the FACEIT website (recommended when available)
- Log in to your FACEIT account on the FACEIT website.
- Go to Account Settings and open the Subscriptions or Membership page.
- Click "End membership and benefits" and confirm by selecting "I don’t want my subscription".
- After confirmation, access typically remains until the end of the current paid period.
Cancel via device stores or third parties
- iOS (App Store): Cancel through your Apple ID Subscriptions in your device settings; FACEIT cannot cancel App Store subscriptions.
- Android (Google Play): Cancel via Google Play subscriptions in the Play Store; FACEIT cannot cancel Google Play purchases.
- Third‑party channels (PayPal / Steam / Xsolla): Manage and cancel directly in those services’ subscription settings; FACEIT cannot cancel these on your behalf.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased on the FACEIT website, you typically retain access to membership benefits until the end of the current paid billing period.
For store or third‑party cancellations, access timing depends on the store or seller’s rules.
Renewals and account status
Once cancelled on the FACEIT website, FACEIT will not auto‑renew the subscription at the next billing date.
If you have an active ban or other account action, some refund or renewal rules may be affected; check the refund conditions below.
Will I get a refund?
General refund policy
FACEIT’s refunds are limited and largely depend on whether the subscription was used (matches played or features redeemed).
Refund eligibility differs for initial purchases, renewals, gifted subscriptions, and bans.
Key refund conditions and exceptions
- Initial subscriptions: Refund eligible only if no matches have been played and no features were redeemed.
- Renewals (1‑month / 3‑6‑12 month) - active accounts: Refund possible only if zero matches were played since payment and the request is made within 30 days of renewal; only the most recent payment is refundable.
- Renewals (3‑6‑12 month) - inactive accounts: Refund may be requested within 30 days of renewal with less strict match‑play requirements.
- Gifted subscriptions: Non‑refundable.
- Banned players: No refund on active subscription; renewals may be refundable within 30 days.
- EU residents: Statutory 14‑day cooling‑off right applies for digital subscriptions if the service was not accessed (no login or usage); full refund may be available within that period.
FACEIT plans and pricing
Availability of official pricing
No confirmed FACEIT subscription prices in INR (India) for 2024/2025 were available from verified official sources.
Many users report that payments from India may be blocked or unsupported, and pricing is not consistently shown in INR.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| FACEIT Premium (example) | Contact for pricing | Contact for pricing |
Your consumer rights in India
Payment and gateway issues
Several Indian users report that the Xsolla payment gateway used by FACEIT may not support payments from India, causing purchase or renewal failures.
When payment gateways block transactions, FACEIT support commonly refers users back to the payment provider, which can leave consumers stuck.
General protections and practical steps
- Keep receipts and transaction records when purchasing; these are essential for disputes with payment providers.
- If a gateway refuses payment or charges incorrectly, contact your bank and the payment provider (e.g., PayPal, Xsolla) to raise a chargeback or dispute.
- Preserve screenshots of errors and any support replies from FACEIT and the payment channel.
Customer experiences
Positive feedback
Some users report fast and helpful support responses in specific cases and confirm that cancelling via the website preserves access until the billing cycle ends.
A few players appreciate the competitive matchmaking compared with standard in‑game matchmaking, though opinions vary.
Negative feedback and recurring problems
- Many users report poor or slow customer support, automated replies, and unresolved tickets.
- Frequent complaints exist about cheating, smurfing, toxic teammates, and perceived weak anti‑cheat enforcement.
- Users in India report payment gateway problems (e.g., Xsolla) and difficulty completing or managing purchases.
- Some users describe buggy cancel flows or unwanted auto‑renewals despite cancellation attempts.
Documentation checklist
What to prepare before requesting cancellation or refund
- Account email and FACEIT username.
- Order number, transaction ID, or store receipt (App Store/Google Play/PayPal/Steam/Xsolla).
- Screenshots of the subscription page, purchase confirmation, and any error messages.
How to submit proof
- Submit the documentation via FACEIT support (if available) or through the relevant store’s dispute process.
- If the payment gateway is at fault, forward receipts and error screenshots to the payment provider and your bank.
Common mistakes
Canceling in the wrong place
Users often try to cancel on the FACEIT website when the subscription was bought through the App Store, Google Play, or a third party; this does not stop store renewals.
Always cancel with the purchase channel where the payment was made.
Missing proof or timing out
Not saving receipts or timestamps can block refund eligibility, especially when refunds require requests within 14 or 30 days.
Delaying refund requests or failing to document zero match use will often disqualify claims under FACEIT’s usage‑based refund rules.
Comparative recap
Quick side‑by‑side
| Platform | Where to cancel | FACEIT can cancel? | Refund typical conditions |
|---|---|---|---|
| Web (FACEIT website) | FACEIT account → Subscription page | Yes | Refunds limited; eligible if no matches played and within policy windows |
| App Store (iOS) | Apple ID Subscriptions on your device | No | Manage refunds through Apple; FACEIT cannot cancel App Store subscriptions |
| Google Play (Android) | Google Play Subscriptions in Play Store | No | Manage refunds through Google Play; FACEIT cannot cancel Play purchases |
| Third‑party (PayPal / Steam / Xsolla) | Payment provider or store account | No | Must request refund or dispute via the third‑party; FACEIT cannot cancel these directly |
Notes on Indian users
Indian users report particular difficulties with Xsolla and other gateways; always keep transaction evidence and be prepared to engage the payment provider directly.
If a purchase fails repeatedly, contact your bank for a block or dispute and retain all correspondence.
After cancelling
What to check immediately
- Confirm the cancellation confirmation on the platform where you cancelled (screenshot or email).
- Check your next bank or card statement to ensure no unexpected renewals occur.
Follow‑up actions
- If charged after cancellation, gather receipts and open a dispute with the payment provider or your bank.
- Keep copies of all support communications from FACEIT and the payment channel until the issue is resolved.
Address
Registered office
Millbank Tower, 25th Floor, 21‑24 Millbank, London SW1P 4QP, United Kingdom.
This address corresponds to a FACEIT legal entity and may not reflect operational support locations.
Contact notes
For subscription or payment issues, contact the platform or payment provider used to complete your purchase.
Keep all transaction IDs and screenshots ready when contacting support or opening a dispute.