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I hereby notify you of my decision to terminate the contract relating to the Imvu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Imvu: Easy Method
What is IMVU
Overview
IMVU is a 3D social networking and virtual-world platform where users create avatars, meet others, chat, and buy virtual goods. It combines social rooms, avatar customisation and a virtual economy using IMVU Credits.
Main features
Features include avatar creation, virtual items and optional VIP subscriptions that add benefits such as badges and hosting privileges. Purchases are handled in-app or via IMVU's web platform.
How to cancel IMVU
Cancel or delete on the web
- Sign in at IMVU on the web and go to Settings.
- Choose Delete Account to either deactivate (temporary) or permanently delete your account.
- Follow on-screen steps to confirm; see IMVU's official guide: How to delete your account on IMVU website.
Cancel subscriptions or purchases on mobile
- Android (Google Play): In-app purchases and subscriptions are managed by Google Play - use the Google Play subscription settings or contact Google for refunds and cancellations.
- iOS (App Store): Purchases are managed by Apple - use your Apple subscriptions in Settings or contact Apple Support for cancellations and refunds.
- IMVU instructions for reporting in-app issues: How to report an issue with in-app purchases.
What happens when you cancel
Deactivation (temporary)
Deactivation hides your profile and content from other users but preserves account data for a limited time. You can typically reactivate within the allowed window.
Permanent deletion
Permanently deleting your account removes data and may be irreversible. IMVU warns deleted accounts and their data may not be recoverable.
Will I get a refund?
IMVU refund policy (general)
IMVU's terms state that purchases (credits, passes, virtual items) are non-refundable except at IMVU's sole discretion. Canceling your account does not automatically grant a refund.
Reference: IMVU's official information brief: IMVU information brief.
Exceptions and how refunds may be granted
- Refunds may be allowed for multiple charges for the same transaction, unauthorized charges, or billing errors.
- For in-app purchase issues follow IMVU guidance and contact the platform (Google or Apple) as required: How to file for a refund.
- There is no general 14-day cooling-off right offered by IMVU in India; refunds are not routine.
IMVU plans and pricing
Pricing overview
The table below lists common credit packs and a VIP subscription price for India according to available listings and independent estimates.
Notes on accuracy
- Official App Store listings provide exact INR prices for credit packs and at least one VIP tier (Platinum). Some VIP prices are third‑party estimates and may be unverified.
- Use in-app store receipts to confirm exact amounts before purchase.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| 1000 Credits (in-app purchase) | ₹99 | One-time | 1000 IMVU Credits |
| 2000 Credits | ₹199 | One-time | 2000 IMVU Credits |
| 5000 Credits | ₹499 | One-time | 5000 IMVU Credits (sometimes with bonuses) |
| 10,000 Credits | ₹999 | One-time | 10,000 IMVU Credits |
| 20,000 Credits | ₹1,999 | One-time | 20,000 IMVU Credits |
| VIP Platinum (official listing) | ₹899 | Monthly | Platinum VIP + Host Badges and VIP benefits |
| VIP Gold (independent estimate) | ₹49 | Monthly | Estimate from third-party source - unverified |
| VIP Platinum (independent estimate) | ₹89 | Monthly | Estimate from third-party source - unverified |
| VIP Diamond (independent estimate) | ₹179 | Monthly | Estimate from third-party source - unverified |
Your consumer rights in India
Statutory protections
Under Indian consumer protection law, digital services and products may be subject to remedies for defects, mis‑advertising, or unauthorised charges. Statutory rights can provide grounds for refunds in some cases.
How this applies to IMVU
- IMVU's "no refund" terms may not override statutory rights in India where services are defective or misleading.
- If you believe you have been charged unfairly or sold a defective service, you may have grounds to pursue a refund or complaint under Indian consumer law.
Customer experiences
Positive feedback
Some users describe IMVU as an enjoyable social platform, praising its global chat features and nostalgic appeal. Reviews highlight the community and creative avatar customisation.
Example review source: IE Trustpilot IMVU reviews.
Common complaints
Many reviewers report slow or unhelpful customer service, unexplained bans, and frustration over non-refundable purchases. Users often cite difficulty obtaining refunds or resolving billing issues.
Examples of user complaints: Trustpilot IMVU reviews.
Documentation checklist
Before contacting IMVU or app stores
- Account email and username used on IMVU.
- Transaction IDs, order receipts or store purchase confirmations (Google Play/Apple receipts).
- Dates, times and screenshots of the charge or issue.
When filing a refund or complaint
- Include a clear description of the problem and desired resolution (refund, reversal, account reinstatement).
- Attach supporting documents and indicate whether charge was from IMVU, Google Play or Apple App Store.
- Reference IMVU refund guidance: How to file for a refund.
Common mistakes
Assuming deletion equals refund
Many users delete or deactivate their account expecting a refund; IMVU’s policy states purchases are generally non-refundable and deletion does not trigger refunds.
Not cancelling platform subscriptions
Users often forget to cancel subscriptions through Google Play or Apple, which can cause recurring charges even after deleting the IMVU account. Always cancel on the store that billed you.
Comparative recap
Quick comparison
The table below compares common cancellation routes, expected refund outcomes and data permanence to help you choose the correct path.
How to read the table
Find the route you intend to use, then check likely refund outcome and whether data is permanently removed or temporarily hidden.
| Option | Ease of cancellation | Refund likelihood | Data permanence |
|---|---|---|---|
| Web - Deactivate account | Easy via Settings > Delete Account | Low (no automatic refund) | Temporary (reactivation possible within window) |
| Web - Permanent delete | Easy via Settings > Delete Account | Very low (deletion does not grant refund) | Permanent (may be irreversible) |
| Android purchases (Google Play) | Cancel via Google Play subscriptions | Medium for billing errors/unauthorised charges (contact Google) | Account data unaffected by store cancellation |
| iOS purchases (App Store) | Cancel via Apple subscriptions | Medium for billing errors/unauthorised charges (contact Apple) | Account data unaffected by store cancellation |
After cancelling
What to check immediately
- Save any items or data you want before permanent deletion.
- Keep confirmation emails, order receipts and screenshots of the deletion confirmation.
- Confirm recurring subscriptions are cancelled in Google Play or Apple if applicable.
How to appeal or follow up
- If you need to request a refund or dispute a charge, follow IMVU’s refund guidance: How to file for a refund.
- For in-app purchase disputes, contact the billing platform using IMVU’s reporting guide: How to report an issue with in-app purchases.
- Keep evidence and transaction receipts when escalating to app stores or consumer protection forums.
Address
Official mailing address
IMVU, PO Box 2772, Redwood City, CA 94063, USA.
Notes about contacting support
- Use the IMVU help pages when possible for account deletion and billing guidance: How to delete your account on IMVU website.
- For policy or refund references, consult IMVU’s information brief: IMVU information brief.