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I hereby notify you of my decision to terminate the contract relating to the Ubisoft service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ubisoft: Easy Method
What is Ubisoft
Overview
Ubisoft is a global game publisher that offers games for purchase on the Ubisoft Store and subscription access via Ubisoft+.
Services covered in this guide include Ubisoft+ subscriptions, digital and physical purchases from the Ubisoft Store, and Ubisoft Wallet top‑ups.
Scope of this guide
This guide focuses on cancellation, refund rights, and practical steps for users in India based on Ubisoft's published terms.
It summarizes key policies and gives step‑by‑step instructions and checklists to help you cancel or request refunds where eligible.
How to cancel Ubisoft
Ubisoft+ subscriptions (direct purchases)
- Sign in to your Ubisoft account and open the "My Account" page.
- Locate your Ubisoft+ subscription and select the cancel option.
- You will keep access until the end of the current billing period; no pro‑rata refund unless required by law.
Third‑party subscriptions and store purchases
- If you bought via a third‑party seller (App Store, Google Play, console store), cancel through that seller’s platform.
- Digital pre‑purchases can be cancelled before release via your Ubisoft Store order if bought directly; physical pre‑purchases can be cancelled up to 30 days before release.
What happens when you cancel
Access and renewals
When you cancel a Ubisoft+ subscription purchased directly, access continues until the end of the paid billing period.
Auto‑renewal is stopped; you will not be charged again after the current billing period ends.
Account data and entitlements
Owned digital purchases remain in your Ubisoft library unless a refund is issued and the content is removed.
Wallet balances remain available until used; refunds for wallet top‑ups are limited as described below.
Will I get a refund?
General refund windows
Ubisoft’s Store Terms provide a 14‑day right of withdrawal for digital content and services, subject to exceptions.
For physical products, refunds are processed within 14 days after the product is returned, subject to deductions for diminished value.
Service‑specific refund rules and exceptions
- Ubisoft+: No automatic pro‑rata refunds on cancellation unless required by law; for withdrawals within 14 days a pro‑rata refund may apply based on time used.
- Digital PC games: 14‑day withdrawal right applies, but may be lost if you accepted immediate performance or started using the product.
- Standard PC refunds (region specifics): some regions apply a 2‑hour playtime limit for refunds on games; check region pages for details.
- Ubisoft Wallet: refundable within 14 days unless the funds have been used.
See Ubisoft’s published terms for full details:
Ubisoft plans and pricing
Available plans (example Indian pricing)
Below are the documented plans and Indian Rupee prices provided in Ubisoft pricing data.
Confirm final pricing on your platform store (PlayStation, Xbox, etc.) before subscribing.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Ubisoft+ Classics (PlayStation) | ₹399 | Monthly | Access to 50+ classic Ubisoft games (Assassin's Creed, Far Cry, etc.) |
| Ubisoft+ Premium (Xbox) | ₹899 | Monthly | Access to 70+ games including new releases in premium editions, day‑one access, discounts and monthly in‑game rewards |
| Ubisoft Plus subscription (Premium context) | ₹1,500 | Monthly | Includes Ultimate Edition benefits plus access to other Ubisoft games |
Pricing notes
Ubisoft’s site may not list regional prices directly; platform stores (PlayStation, Xbox) commonly show Indian Rupee pricing.
Always verify the final price on the purchase screen for your console or platform.
Your consumer rights in India
Withdrawal and refund rights under Ubisoft terms
Ubisoft’s Store Terms grant a 14‑day right of withdrawal for digital services, digital content, and physical goods, subject to exceptions.
Refunds can be full or pro‑rata depending on product type and whether the service/content was used.
Pre‑purchase and wallet rights
- Digital pre‑purchases: may be cancelled anytime before release when bought directly from Ubisoft.
- Physical pre‑purchases: cancellable until 30 days before release.
- Wallet top‑ups: refundable within 14 days unless used.
Customer experiences
Reported problems
Public user reports include difficulties with account recovery after hacks and frustrations with customer support processes.
Some users also report issues finding or using cancellation options in certain UIs.
Official process vs. anecdotal reports
While Ubisoft publishes clear cancellation and refund terms, individual experiences vary with support responsiveness and platform differences.
Follow the documented steps and keep records to improve the chance of a timely resolution.
Documentation checklist
Essential documents to prepare
- Ubisoft account email/username and password (or account recovery details).
- Order number, transaction ID, and purchase date.
- Payment method details (card, PayPal, platform receipt).
Helpful supporting evidence
- Screenshots of purchase confirmation, playtime (if relevant), and billing history.
- Any correspondence with support and dates of contact attempts.
Common mistakes
Expecting automatic pro‑rata refunds
Many customers assume cancelling a subscription yields a pro‑rata refund immediately. Ubisoft+ cancellations purchased directly usually give access until period end and no pro‑rata refund unless required by law.
Wrong cancellation route
Cancelling via Ubisoft when you bought through App Store/Google Play will not stop charges; third‑party purchases must be cancelled via their platforms.
Also, attempting refunds after using wallet funds will typically be denied once funds are spent.
Comparative recap
Quick comparison overview
The table below summarizes cancellation and refund basics across Ubisoft purchase types.
| Product / Purchase Type | How to cancel | Refund window | Access after cancel |
|---|---|---|---|
| Ubisoft+ (direct) | Cancel via "My Account" on Ubisoft website | No automatic pro‑rata refund; 14‑day withdrawal may allow pro‑rata in some cases | Access until end of current billing period |
| Third‑party subscription (App Store / Google Play) | Cancel via the seller’s platform (App Store, Google Play, console store) | Subject to seller’s refund policy | Depends on seller policy |
| Digital PC games (Ubisoft Store) | Request withdrawal via Store within 14 days if eligible | 14 days; exceptions if performance accepted or content used | Content removed if refund is granted |
| Ubisoft Wallet top‑ups | Request refund via Store within 14 days | 14 days unless funds used | Balance removed if refunded; otherwise available until used |
After cancelling
Next practical steps
- Keep confirmation screenshot or email of the cancellation.
- Monitor your bank/card or platform for any refund or charge reversal.
- If you expect a refund, file a claim with the Ubisoft Store referencing your order number.
Official references
For full legal terms and to submit formal requests, consult Ubisoft’s published documents:
Address
Registered office
Ubisoft Entertainment India Private Limited
Level 6, B‑3, The Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra 411006, India
Support channels
Use your Ubisoft account support pages to raise cancellations, refund requests, or account recovery issues.
Refer to the Store Terms and Ubisoft+ Terms linked above when preparing your request.