Cancellation Viveport: Easy Method

What is Viveport

Overview

Viveport is a subscription-led virtual reality app store and catalogue that offers access to VR games and experiences through the Infinity subscription model and individual content purchases.

The service is operated by Viveport (HTC) and is used worldwide, including customers in India who access subscriptions, bundled offers, or digital codes.

Key functions

Viveport provides unlimited-access subscriptions (Infinity), standalone content purchases, and desktop and web interfaces for account management and playback.

The platform also offers bundled Infinity access with some Vive hardware and digital codes sold through third-party importers for users in India.

How to cancel Viveport

Cancel via Web

• Sign in at viveport.com.
• Go to Profile > Account > Infinity membership > Cancel membership.
• Cancellation takes effect at the end of the current billing period and you retain access until then.

Cancel via Desktop App

• Open the Viveport Desktop App and sign in.
• Click your profile picture > INFINITY > Cancel membership.
• Your access is held until the end of the current billing cycle.

Annual commitment rules

• For the Annual Commitment (pay-monthly 12‑month plan) you cannot cancel until the full 12-month payment is completed.
• If you did not launch any titles in the first 6 months, contact Viveport support to request cancellation as an exception.

What happens when you cancel

Access after cancellation

When you cancel an active Infinity membership, access continues until the end of the current billing period.

No immediate access loss typically occurs upon cancellation; content remains available until the subscription expiry date.

Renewals and billing

Auto-renewal will stop after cancellation at the end of the paid period; you will not be charged again if cancellation is successful.

Keep a record of the cancellation confirmation to avoid unexpected renewals or disputes.

Account and data

Cancelling a subscription does not necessarily delete your Viveport account or purchase history.

Purchased content remains in your account even after subscription expiry unless otherwise specified by the platform.

Will I get a refund?

Infinity subscription refunds

Viveport’s policy states no refunds are available for Infinity subscriptions except in cases of technical issues.

If you believe a technical issue prevented use, you should contact Viveport support to request assistance or a possible refund.

Content purchases and exceptions

Games, apps and other content purchases are generally final; refunds are only issued for content‑specific problems or unauthorized/fraudulent purchases.

For content refund requests, follow Viveport’s content refund process and provide evidence of the issue.

Where to find refund policies

Official refund details for subscriptions and content are available on Viveport’s help articles.

See Viveport’s refund pages for details: Infinity refunds and content refunds.

Viveport plans and pricing

Pricing summary

Official standalone Viveport INR pricing for India was not found in public Viveport documentation.

Below are verified pricing references available for India from bundled and imported code sources.

Notes on prices

Prices shown reflect bundle or third-party import listings and may include promotional or import premiums.

Contact Viveport or the seller for final pricing and availability before purchase.

Your consumer rights in India

Refund and return expectations

Viveport does not provide a 14‑day automatic right of withdrawal or general refunds beyond its stated exceptions.

Indian consumers should not assume a statutory 14‑day refund applies to digital subscriptions purchased from Viveport.

Abusive practices and remedies

Reports of misleading offers, cancellation issues, or poor support may raise consumer concerns worthy of escalation.

If you face denied refunds or repeated billing after cancellation, keep records and consider payment dispute options with your bank or card issuer.

Recommended actions

• Keep screenshots and email confirmations of cancellations and support interactions.
• Contact Viveport support first, then your payment provider if unresolved.
• Consider filing a complaint with local consumer forums if rights are not respected.

Customer experiences

Negative reports

Many users report problems such as app instability, interrupted purchase flows, and unresponsive support agents.

Other complaints include membership not recognized after payment, double charges, and difficulty getting timely refunds or support responses.

Common user frustrations

Users have noted perceived misleading advertising (e.g., “free” titles for new users only) and unclear cancellation controls.

Several reviewers assert charges continued after attempted cancellations, causing frustration and trust issues.

Balanced view

While many negative reviews are documented, individual experiences can vary by region, payment method, and specific account issues.

Use documented evidence and official support channels when seeking resolution to improve chances of a successful outcome.

Documentation checklist

Before you cancel

• Account email and username used on Viveport.
• Payment method details and last billing date.
• Screenshots of active subscription page (Profile → Account → Infinity membership).

When you cancel

• Screenshot or copy of the cancellation confirmation screen or message.
• Confirmation email from Viveport if one is sent.
• Date and time of cancellation and the end-of-period date.

Common mistakes

Not saving cancellation proof

Many users forget to save a screenshot or email confirmation after cancelling; this makes disputes harder to resolve.

Always capture the final cancellation screen and any confirmation emails immediately.

Assuming automatic refunds

Assuming you will automatically get a refund after cancellation is a frequent mistake; Viveport limits refunds except for specific issues.

Check the refund policy and contact support promptly if you expect any refund due to a technical problem.

Comparative recap

Quick feature comparison

This table compares the verified India-relevant options for accessing Viveport Infinity and key policy notes.

How to read the table

Use this as a quick summary to decide whether to buy a bundle, import a code, or contact support before purchase.

After cancelling

Immediate steps

Save your cancellation confirmation and monitor your payment method for any unexpected charges after the billing period ends.

If charges continue, contact Viveport support and your bank or card issuer to dispute the transaction if necessary.

Useful links

Cancel subscription guide: How do I cancel my VIVEPORT Infinity subscription?

Refund information: Infinity refund policy and content refund process.

When to escalate

If support is unresponsive or you are unable to resolve billing errors, escalate to your payment provider or local consumer protection forum with your documentation.

Maintain a clear timeline of actions taken and copies of all correspondence for escalation.

Address

Local contact location

Vive/HTC physical address in India (corporate office; not a specific Viveport subscription office):

No. 21, 8th Cross, 24th Main, J.P. Nagar II Stage, Bangalore 560042, India

Support links

Primary Viveport help centre and articles: Viveport Help Center.

For community and reviews reference: Viveport on Trustpilot.