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I hereby notify you of my decision to terminate the contract relating to the Zepeto service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zepeto: Easy Method
What is Zepeto
Overview
Zepeto is a social gaming platform where users create 3D avatars, customize looks, and interact in virtual worlds. The service offers free features plus purchasable subscriptions and in‑game currency (ZEMs).
Why users subscribe
Subscriptions like ZEPETO Premium provide monthly perks such as priority review for created items, monthly ZEM credits, and exclusive content. One‑time ZEM packs allow in‑game purchases and customization.
How to cancel Zepeto
Cancel via iPhone / Apple App Store
- Open Settings on your iPhone and tap your name at the top.
- Tap Subscriptions, find ZEPETO (or Zepeto Premium) and choose Cancel Subscription.
- Follow on‑screen prompts; the subscription remains active until the end of the paid period.
Cancel via Android / Google Play
- Open the Google Play Store app and tap your profile icon.
- Choose Payments & subscriptions → Subscriptions, select ZEPETO and tap Cancel subscription.
- Confirm cancellation; access continues until the current billing cycle ends.
Cancel purchased in‑app or via third party
- If the purchase was processed by Zepeto directly or a third party, open Zepeto app → Settings → Account or Help to find subscription details.
- Contact Zepeto support through the app's Help/Contact options for assistance if the store path does not show the subscription.
What happens when you cancel
Access and features
After cancellation your subscription benefits continue until the end of the current billing period. You will retain access to purchased ZEMs and content already added to your account.
Renewal and billing
Automatic renewal stops after cancellation. You will not be charged for subsequent billing cycles unless you re‑subscribe with the same account or payment method.
Account and data
Cancelling does not delete your Zepeto account or in‑app content. To remove an account or personal data, use the app's account settings or contact support for account deletion procedures.
Will I get a refund?
General refund policy
Refunds for subscriptions and one‑time purchases are typically handled by the platform where you made the purchase (Apple App Store or Google Play). Zepeto itself generally follows the store refund rules.
Common exceptions
- Unauthorized or clearly accidental purchases may be eligible for refunds through the store or your payment provider.
- If you believe there is an error, gather purchase receipts and contact the store or Zepeto support promptly.
Practical steps to request a refund
- Locate your receipt or subscription record in your Apple/Google account email or purchase history.
- Use the store's refund request process; if needed, escalate to Zepeto support with proof of purchase.
Zepeto plans and pricing
Pricing summary
The following prices were observed from the Indian App Store listing and reflect typical Zepeto offers in INR. Prices shown are per the store listing.
Table of plans and packs
| Plan | Price | Period | Features |
|---|---|---|---|
| ZEPETO Premium (Monthly) | ₹399 | monthly | Priority review for created items, 70 monthly ZEM credits, exclusive items and more |
| ZEPETO Premium Plus | ₹999 | monthly | Enhanced Premium tier with additional benefits |
| 14 ZEMs | ₹99 | One-time purchase | In‑game currency pack |
| 29 (or 28) ZEMs | ₹199 | One-time purchase | In‑game currency pack |
| 60 ZEMs | ₹399 | One-time purchase | In‑game currency pack |
| 125 ZEMs | ₹799 | One-time purchase | In‑game currency pack |
Your consumer rights in India
Key legal protections
Consumers in India have rights under the Consumer Protection laws related to digital goods and services. These rights include seeking remedies for defective services, unfair trade practices, or non‑delivery.
How to exercise rights
- Raise the issue first with the platform or Zepeto support and keep written records of communications.
- Contact your payment provider or bank for unauthorized charges and request chargeback or reversal where applicable.
Escalation options
If your issue is not resolved, you may approach consumer grievance redressal bodies or civil courts under applicable Indian consumer protection statutes. Keep evidence such as receipts and correspondence.
Customer experiences
Positive feedback
Many users appreciate the creative features, avatar customization, and value from occasional promotional ZEM packs. Subscriptions are praised for exclusive items and convenience.
Common complaints
Some users report difficulty locating the correct subscription if purchased through a store or delays in support responses. Forgotten renewals and unexpected charges are recurring issues.
Practical takeaway
To reduce problems, verify the platform used for purchase (Apple/Google/Zepeto), save receipts, and set calendar reminders for renewal dates if you plan to cancel.
Documentation checklist
Essential items to collect
- Purchase receipt or invoice showing order ID, date, and amount.
- Account email or username used for the purchase (Apple ID / Google account / Zepeto account).
- Subscription name (e.g., ZEPETO Premium) and billing period reference.
Optional supporting items
- Screenshots of subscription status from the App Store or Google Play subscriptions page.
- Bank or card statement entry related to the charge for dispute or refund requests.
Common mistakes
Example: Cancelling too late
Many users wait until the renewal date and miss the cut‑off, resulting in an extra billing cycle. Always cancel at least a day before renewal to avoid accidental charges.
Example: Cancelling in the wrong place
Another common error is attempting to cancel inside the Zepeto app when the subscription was purchased via the App Store or Google Play. The correct cancellation must be made through the store that billed you.
Example: Losing proof of purchase
Failing to keep receipts or screenshots makes refund or dispute processes slower. Save confirmation emails and order IDs immediately after purchase.
Comparative recap
At‑a‑glance comparison
| Plan | Price | Period | Best for |
|---|---|---|---|
| ZEPETO Premium | ₹399 | monthly | Users wanting regular monthly perks and monthly ZEM credits |
| ZEPETO Premium Plus | ₹999 | monthly | Users seeking enhanced benefits beyond basic Premium |
| ZEM packs (examples) | ₹99 - ₹799 | One-time purchase | Casual buyers who need in‑game currency without subscribing |
Quick decision tips
- Choose a one‑time ZEM pack if you only need occasional currency.
- Subscribe to Premium if you want recurring monthly perks; cancel through the store when no longer needed.
After cancelling
Next steps inside the app
Confirm cancellation by checking Subscriptions in your Apple/Google account or the app's subscription page. Retain access until the billing period ends and continue using already purchased ZEMs.
Contacting support and follow up
If charges continue after cancellation or you need account deletion, use the app's Help/Contact options to raise a ticket. Keep ticket numbers and follow up if necessary.
No external links in this guide
This guide does not include external hyperlinks. For official procedures, use your device's App Store or Play Store subscription management or the Zepeto app Help section.
Address
Corporate address
Green Factory 12F-13F, 6, Buljeong‑ro, Bundang‑gu, Seongnam‑si, Gyeonggi‑do, South Korea, Postal Code 13561.
Contact note
For account‑specific issues, use the in‑app Help/Contact tools and the app store support channels linked to your purchase method. Keep your purchase evidence ready when contacting support.