What is CalFit
Overview
CalFit is a subscription-based fitness service that offers app-based tracking, VIP access tiers and in-app purchases for features. It is presented as a calorie/fitness tracking product with paid tiers listed on app stores.
How it is sold
CalFit subscriptions are sold through mobile app stores (Apple App Store, Google Play) and via CalFit's own web platform. Billing and refund rules differ depending on where the purchase was made.
How to cancel CalFit
Cancel via Apple App Store
- Open the Apple ID / Subscriptions section on your iPhone or in iTunes on a computer.
- Locate the CalFit subscription and choose Cancel Subscription at least 24 hours before the period ends.
- Do not rely on deleting the app - removing the app does not stop billing.
Cancel via Google Play
- Open Google Play > Profile > Payments & subscriptions > Subscriptions.
- Find CalFit, then select Cancel subscription at least 24 hours before renewal.
- Confirm cancellation; check confirmation email or Google Play subscription list.
Cancel a web (direct) purchase
- Contact CalFit support by email: [email protected] to request cancellation.
- Provide order details, date of purchase, and proof of payment when you contact support.
- Keep records of all messages and responses for escalation if required.
What happens when you cancel
Access after cancellation
If you cancel a recurring subscription, you typically retain access until the end of the paid period. Access is not usually cut immediately on cancellation for store-billed subscriptions.
Automatic renewal
Subscriptions billed through Apple or Google renew automatically until you cancel in the respective store account. For web purchases, renewal behaviour depends on the payment method and the vendor's settings.
Data and account records
CalFit may retain account and usage data after cancellation according to its policies. If you need data deleted, request this from support and keep confirmation of any deletion request.
Will I get a refund?
General policy summary
CalFit's web terms state payments made via CalFit's website/platform are final and non-refundable unless CalFit agrees otherwise.
Store purchases and refunds
- Purchases made through Apple App Store or Google Play are billed by those stores and are subject to the stores' refund policies.
- If you believe an incorrect charge occurred via a store purchase, request a refund through Apple or Google Play support.
Exceptions and dispute steps
- If charged after cancelling a trial or subscription, keep evidence (screenshots, emails) and request a refund from the store or CalFit support.
- If CalFit does not respond to refund requests for web purchases, you may need to escalate via consumer protection channels (see the India consumer rights section).
CalFit plans and pricing
Summary of available in-app plans
Below are the prices listed for CalFit in-app purchases on the India App Store (variants observed). Prices are shown in INR as listed.
Pricing table
| Plan | Price | Period | Features |
| CalFit Week VIP | ₹99 | Weekly | Full access via weekly VIP subscription (App Store) |
| CalFit Year VIP (Option 1) | ₹1,999 | Annual | Full access via yearly VIP subscription (App Store) |
| CalFit Year VIP (Option 2) | ₹3,999 | Annual | Another tier of yearly VIP subscription (App Store) |
| Weekly Premium | ₹699 | Weekly | Access via weekly premium subscription (App Store) |
| Unlimited | ₹999 | Unspecified | Unlimited access tier (App Store) |
| Unlimited Yearly | ₹1,999 | Annual | Unlimited access for a year (App Store) |
| Lifetime | ₹9,900 | Lifetime | One-time payment for lifetime access (App Store) |
Your consumer rights in India
Applicable rules and general position
Indian digital consumers are protected under the Consumer Protection (E-Commerce) Rules and general consumer law for deficiencies in service. These laws apply regardless of terms that attempt to restrict rights.
Practical steps for Indian users
- Keep all receipts, screenshots and correspondence when disputing charges or requesting refunds.
- If a merchant refuses a legitimate refund or fails to respond, you can lodge a complaint with the local consumer forum or the National Consumer Helpline.
When to escalate
If CalFit or the relevant app store does not resolve an unauthorised or erroneous charge, escalate with your payment provider (bank or card issuer) and then to consumer protection authorities if needed.
Customer experiences
Positive feedback
- Some users report the app helped them meet goals and lose weight, describing it as “Young people friendly.”
- Positive reviews note usefulness for tracking and reaching fitness targets.
Negative feedback
- There are user reports of unexpected annual charges after cancelling a trial and poor or no response from support.
- Some reviewers state they felt locked into long-term billing despite believing they had cancelled.
Source
Representative user reviews are available at a reviews listing: CalFit reviews (Appshunter).
Documentation checklist
Essential items to collect
- Proof of purchase (receipt from App Store / Google Play / bank statement).
- Subscription ID, order number and transaction date.
- Screenshots of subscription status, cancellation screens, and any trial terms.
Communication records
- Copies of emails to CalFit support and any replies.
- Records of store refund requests (Apple/Google) and confirmation messages.
Common mistakes
Deleting the app instead of cancelling
Many users delete the app assuming billing will stop. This is incorrect for Apple/Google subscriptions - you must cancel in the store subscription section.
Missing the 24-hour window
Store-based subscriptions often require cancellation at least 24 hours before renewal. Waiting until the renewal date can result in an unintended charge.
Not keeping proof
Failing to save receipts, screenshots or confirmation emails makes refunds and disputes harder to resolve. Always capture and store evidence immediately.
Comparative recap
Quick channel comparison
| Channel | How to cancel | Refund likelihood | Key action |
| Apple / Google App Store | Cancel via your Apple ID or Google Play subscriptions (store account). | Depends on store refund policy; stores commonly handle refunds. | Cancel 24+ hours before renewal; contact store support for refunds. |
| Web (direct purchase) | Contact CalFit support at [email protected] to request cancellation. | CalFit states web payments are final and non‑refundable unless they agree otherwise. | Provide proof and request written confirmation; escalate to consumer forum if unresolved. |
After cancelling
Confirm cancellation
After you cancel, check your store account or email for confirmation. Retain that confirmation as evidence of cancellation.
Follow-up actions
- If charged after cancellation, contact the store (Apple/Google) or CalFit support and submit refund requests with evidence.
- If you need community feedback, review user reports: CalFit user reviews (Appshunter).
Address
Registered office (from publicly listed information)
90 Eu Tong Sen Street #01-11, Singapore 059811.
Support contact
For cancellations or refund requests for web purchases contact: [email protected].