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City Sport

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Termination letter drafted by a specialized lawyer
Sender
City Sport Cancel Membership | Postclic
City Sport
No. 112AEo, St. 261, corner of St. 202
Phnom Penh Cambodia
support@citysportss.com
Cancellation of City Sport contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the City Sport service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
City Sport
No. 112AEo, St. 261, corner of St. 202
Phnom Penh , Cambodia
support@citysportss.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand City Sport. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation City Sport: Easy Method

What is City Sport

Overview

City Sport is a gym and fitness provider offering classes, equipment use, and personal training access. It operates through memberships and booking systems to let members use facilities and services.

Where it operates

City Sport appears associated with multiple physical locations and independent retail outlets in various countries. Operations and membership rules can vary by centre.

How to cancel City Sport

Online cancellation (app or web)

  • Open the City Sport app or website and sign in to your account.
  • Go to Account or Membership settings and look for “Cancel membership” or “Manage subscription”.
  • Follow on-screen prompts to confirm cancellation and keep any confirmation number or email you receive.

In-person or by phone

  • Visit your home centre or contact the centre phone number shown on your membership documents.
  • Request written confirmation of cancellation (email or signed receipt) and note the staff name and date.
  • If you paid by mandate/auto-debit, also contact your bank or card issuer to stop future recurring charges after cancellation.

What happens when you cancel

Access and membership end date

Most cancellations stop future renewals but do not always end immediate access - you may retain access until the paid period expires.

Check your confirmation for the effective cancellation date and any remaining usable days or booked classes.

Billing and data

Cancellation should prevent future recurring charges but does not automatically guarantee a refund for unused days.

Your account data (bookings, receipts) may remain stored; request deletion if you want personal data removed under applicable privacy rules.

Will I get a refund?

General policy guidance

No standard City Sport refund policy is publicly available for India. Refund availability depends on the centre’s terms and the payment method used.

Always check the membership terms provided at sign-up and the cancellation confirmation for refund details.

Exceptions and practical steps

  • If charged in error, contact City Sport support and your bank/card issuer for dispute resolution and possible chargeback.
  • Keep receipts, screenshots, and email confirmations; these speed up refund or dispute claims.

City Sport plans and pricing

Pricing transparency

No definitive INR pricing for City Sport in India was found in public listings for 2024 - 2025.

Pricing may be location-specific, visible only after selecting a centre, or provided at point of sale.

How to obtain exact prices

Open the app and select your local centre or contact the centre directly for precise plan costs and billing cycles.

Plan Period Price
Standard membership Monthly Contact for pricing
Annual membership Annual Contact for pricing
Pay-per-booking Per session Contact for pricing

Your consumer rights in India

Key statutory rights

Under Indian law, consumers are protected from unfair trade practices and have the right to seek redressal for defective or misleading service delivery.

The Consumer Protection Act and related rules allow complaints to be filed with consumer forums and district commissions.

Practical enforcement steps

  • First seek resolution with City Sport through written communication and an escalation to the centre manager.
  • If unresolved, you can file complaints with the local consumer forum or seek bank dispute/chargeback for unauthorized recurring charges.

Customer experiences

Reported issues

Users commonly report unclear pricing and variable cancellation processes between different centres or retail outlets.

Some members find it difficult to locate subscription terms without logging into the specific centre profile in the app.

Positive feedback

When centre staff are responsive, members report smooth cancellations and clear confirmation of end dates.

Pay-per-booking customers often appreciate flexibility for occasional users versus fixed subscriptions.

Documentation checklist

Essential documents to keep

  • Membership agreement or terms and conditions (signed or digital copy).
  • Receipts, payment confirmations, and proof of the last successful charge.

Cancellation proof and follow-up

  • Written cancellation confirmation (email or printout) with date and reference number.
  • Bank or card statements showing charge dates and amounts for any dispute.

Common mistakes

Cancelling incorrectly

Many members assume a single email or verbal request is sufficient; always obtain written confirmation of cancellation.

Failing to cancel the bank mandate or auto-debit can lead to continued charges despite membership cancellation.

Missing proof or timelines

Not keeping copies of terms, receipts, and the cancellation confirmation often weakens refund or dispute claims.

Delaying contact with support or the bank after an unwanted charge can reduce the chance of a successful chargeback.

Comparative recap

How City Sport compares

This table gives a concise comparison against a typical gym subscription to help set expectations when cancelling.

Use the comparison to prepare

Use the checklist and steps above depending on whether you have a standard membership, annual plan, or pay-per-booking arrangement.

Feature City Sport Typical gym subscription
Pricing visibility Often location-specific; contact centre Usually published or provided at sign-up
Cancellation method App/centre-based; process varies by centre Often in-person or written notice; standard terms
Refunds Depends on centre terms; not publicly standardised Varies; some gyms prorate, others do not refund
Access after cancellation Usually until paid period ends Typically until paid period ends or immediate depending on contract

After cancelling

Practical next steps

  • Save the cancellation confirmation and monitor bank/card statements for any unexpected charges.
  • If charges continue, contact your bank or card issuer immediately to dispute recurring payments.

Helpful links and contacts

For app or dashboard-related details, you may check the available public dashboard information here:

City Sport public dashboard

Address

Primary location listed

No single Indian headquarters is public. The following address was noted for an outlet in Phnom Penh, which may be independent of any India operations.

Contact notes

If you are in India, request the local centre address and manager contact at the point of membership or via the app.

No. 112AEo, St. 261, corner of St. 202, Phnom Penh, Cambodia

FAQ

To cancel your City Sport membership online, sign in to the City Sport app or website, navigate to Account or Membership settings, and select 'Cancel membership' or 'Manage subscription'. Follow the prompts to confirm your cancellation and retain any confirmation number or email for your records.

Refunds for unused days depend on the specific terms of your City Sport centre. It's essential to review your membership agreement for details on refund eligibility and to contact City Sport support for clarification.

Yes, you can cancel your City Sport membership in person by visiting your home centre. Request written confirmation of your cancellation and ensure you note the staff member's name and date for your records.

After canceling your City Sport membership, you typically retain access to the facilities until the end of your paid period. Check your cancellation confirmation for the exact end date of your membership access.

To stop future payments after canceling your City Sport membership, you should also contact your bank or card issuer if you paid via auto-debit or mandate. This ensures that no further charges are processed.