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I hereby notify you of my decision to terminate the contract relating to the Cult.Fit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cult.Fit: Easy Method
What is Cult.Fit
Overview
Cult.Fit is a fitness platform in India offering pack-based access to gyms, group classes, at-home workouts, and digital memberships such as CultPass and Cult Play.
Services include in-centre classes, bookings through app/website, recurring monthly subscriptions, and one‑time packs. Membership terms and cancellations are governed by Cult.Fit’s published policies.
Who this guide is for
This guide is for Indian consumers who want to cancel class bookings, recurring subscriptions, one‑time packs, or want clarity on refunds and next steps.
It summarises official cancellation and refund rules, practical steps, consumer rights, and common issues reported by users.
How to cancel Cult.Fit
Cancel a booked class (app & web)
- Open the Cult.Fit app and go to Profile → Active pack → Upcoming classes, or log in on the website and view your upcoming classes.
- Choose the class you want to cancel and cancel at least 60 minutes before the class begins to avoid penalties.
- Refer to the official help article for steps: Cancel or reschedule a booked Cult class.
Last Minute Dropout and no-shows
- If you miss the cancellation window you may use the “Last Minute Dropout” option in the app, subject to availability.
- Be aware a no-show can result in deduction of one membership day or other penalties as described in the support content: Class cancellation or Dropout feature.
Cancel recurring subscriptions (membership)
- Open Account Settings in the app or website, find Subscriptions or Membership, and choose Cancel to stop future renewals.
- Cancel before the next renewal date to avoid the next billing cycle. There is no pro‑rata refund for the current paid period.
- See Cult.Fit Terms for details: Terms of Use (Cancellation & Refund policy).
What happens when you cancel
Access after cancellation
When you cancel a recurring membership, your access typically continues until the end of the paid billing period; you will not be billed in the next cycle.
One‑time packs (non‑recurring) remain active for their valid duration and are considered non‑cancellable in most cases.
Renewal and billing
Canceling a subscription prevents future automated renewals; you must cancel before the renewal date to avoid the next charge.
No refund is given for partial unused time in the active billing period for monthly subscriptions.
Data and account retention
Standard account data (attendance, bookings) may remain in your Cult.Fit account after cancellation per the company’s data practices.
If you need account deletion or data queries, raise a request through Cult.Fit support channels in the app or website.
Will I get a refund?
General refund policy
Cultpass packs, memberships like CultPass and CultPlay, and most pack purchases are stated as non‑refundable under Cult.Fit’s Terms of Use.
Reference: Terms of Use (Memberships non-refundable).
Monthly and recurring subscriptions
- You can cancel monthly subscriptions to stop future billing, but no refunds are provided for the current paid period.
- Official help: How to get a refund for CultPass.
Exceptions and other services
- Lift memberships are listed as non‑cancellable and non‑refundable after purchase: Lift cancellation/refund.
- Cult Play digital memberships are non‑refundable in all circumstances: Cult Play refunds.
- Care.fit services (where applicable) may allow refunds within 7 - 8 days under specific terms; check the Terms page for details: Care.fit terms.
Cult.Fit plans and pricing
Pricing table
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| cultpass PRO - 1 Month | ₹3,190/MO* | Monthly | Unlimited PRO gyms; At‑home workouts; limited group classes |
| cultpass PRO - 3 Months | ₹1,897/MO* | 3‑Month | Unlimited PRO gyms; At‑home workouts; limited group classes |
| cultpass PRO - 6 Months | ₹1,115/MO* | 6‑Month | Unlimited PRO gyms; At‑home workouts; limited group classes |
| cultpass PRO - 12 Months | ₹716/MO* | 12‑Month | Unlimited PRO gyms; At‑home workouts; limited group classes |
| cultpass PRO - 24 Months | ₹591/MO* | 24‑Month | Unlimited PRO gyms; At‑home workouts; limited group classes |
| cultpass ELITE - 1 Month | ₹5,555/MO* | Monthly | Unlimited ELITE & PRO gyms; at‑centre group classes; at‑home workouts |
| cultpass ELITE - 3 Months | ₹2,300/MO* | 3‑Month | Unlimited ELITE & PRO gyms; at‑centre group classes; at‑home workouts |
| cultpass ELITE - 6 Months | ₹1,564/MO* | 6‑Month | Unlimited ELITE & PRO gyms; at‑centre group classes; at‑home workouts |
| cultpass ELITE - 12 Months | ₹992/MO* | 12‑Month | Unlimited ELITE & PRO gyms; at‑centre group classes; at‑home workouts |
| cultpass ELITE - 24 Months | ₹948/MO* | 24‑Month | Unlimited ELITE & PRO gyms; at‑centre group classes; at‑home workouts |
Pricing notes
*Prices marked “/MO*” reflect effective monthly pricing before taxes and fees. Actual payable totals can include additional charges.
For the latest plans, promotions or tax-inclusive totals, check Cult.Fit’s official pages in the app or website.
Your consumer rights in India
Key protections
Indian consumer protection law gives buyers rights to remedies when services are not delivered, mis‑sold, or facilities close unexpectedly.
Rights can include claims for refund, service delivery, or compensation through consumer forums if the seller fails to honour terms.
How to escalate a dispute
- First raise the issue with Cult.Fit support via the app or official help pages and keep ticket/communication records.
- If unresolved, consumers may escalate to the National Consumer Helpline, file a consumer complaint, or approach consumer courts as applicable.
Customer experiences
Positive feedback
Some users report positive outcomes such as helpful coaching, good transformations, and effective trainers for their goals.
Examples of positive testimonials are available in public reviews: Trustpilot reviews.
Common complaints
Several reviewers cite issues with refunds, unresponsive customer support, damaged or undelivered store items, and service mismanagement.
Reported problems include rigid no‑refund responses, slow complaint resolution, equipment faults, and inconsistent trainer availability.
Documentation checklist
What to collect before you request cancellation/refund
- Order or subscription ID, purchase receipts and payment transaction reference.
- Screenshots of bookings, cancellation attempts, and any in‑app error messages or support tickets.
Supporting evidence for disputes
- Photos/videos of defective products, gym closure notices, or proof of non‑attendance caused by service issues.
- All email/chat transcripts and ticket numbers from Cult.Fit support for escalation purposes.
Common mistakes
Missing the cancellation window
Users often attempt to cancel too close to class start time and miss the 60‑minute cutoff, triggering Last Minute Dropout rules or no‑show penalties.
Always cancel well before the 60‑minute window to avoid membership day deductions or penalties.
Assuming automatic refunds
Many expect pro‑rata refunds after cancelling a recurring plan; Cult.Fit’s policy does not provide refunds for the active paid period for monthly subscriptions.
Check terms before buying, and ask support for written confirmation if you are told a refund is possible.
Comparative recap
Quick comparison table
| Feature | Cancellation flexibility | Refund likelihood | Best for |
|---|---|---|---|
| Booked classes (App & Web) | Cancel up to 60 minutes before class | Refund not applicable (class booking change only) | Users who plan attendance and cancel timely |
| Recurring monthly subscriptions | Can cancel before renewal; access until period end | No refund for current paid period | Regular gym/class users who want ongoing access |
| One‑time packs / Cultpass | Non‑cancellable in most cases | Non‑refundable | Committed users confident in long‑term use |
Takeaway
For maximum protection, review cancellation and refund terms before purchase and keep all transaction records for any dispute.
Use cancellation windows and support channels promptly to avoid penalties.
After cancelling
Immediate actions
- Save confirmation emails or in‑app cancellation screenshots and note any ticket numbers.
- Verify your next billing date to ensure the subscription will not renew.
Useful official links
- Cancel or reschedule a booked class: support.cult.fit
- Class cancellation / Dropout feature: support.cult.fit
- Refund and membership terms: Cult.Fit Terms of Use
- Refunds for CultPass / membership FAQ: support.cult.fit
Address
Cult.Fit headquarters (for reference)
#17/17C BDA 3rd Sector, HSR Layout, Bengaluru, Karnataka 560102, India
For account actions use the app’s Account Settings or official support links above; physical mail is not the primary channel for cancellations or refunds.