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I hereby notify you of my decision to terminate the contract relating to the Echelon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Echelon: Easy Method
What is Echelon
Overview
Echelon is a subscription-based fitness platform offering live and on-demand classes across cycling, strength, cardio, yoga and more. It pairs app access with optional Echelon equipment to deliver guided workouts and coaching features.
How people use it
Users subscribe to monthly or yearly plans to access classes and AI coaching features, or buy equipment bundled with longer subscription options. Billing and access vary by where you purchased the subscription (web, app stores, or in-app).
How to cancel Echelon
Web (Echelon site)
- Sign in at member.echelonfit.com.
- Go to Subscription or Membership Details, click "Cancel" and follow on-screen prompts.
- Cancellation takes effect at the end of your current billing period.
App and app-store cancellations
- In the Echelon Fit app (if not billed via Apple/Google): Profile → Account or Membership → Cancel, then follow prompts.
- If billed through Apple App Store: cancel via iPhone Settings → Apple ID → Subscriptions → Echelon Fit → Cancel Subscription.
- If billed through Google Play: open Play Store → Profile → Payments & Subscriptions → Subscriptions → Echelon Fit → Cancel Subscription.
Official help pages
- For general cancellation steps see Echelon's membership help: Echelon cancellation help.
- Terms and specific renewal/refund rules are listed here: Echelon terms & conditions.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the current billing period. You retain access to classes and features through that date.
Billing and account status
Auto-renewal stops after cancellation; you are not billed for subsequent periods. Echelon’s policy states there are no partial refunds for periods already billed except where specific refund rules apply.
Will I get a refund?
General subscription refunds
- Monthly and non-exempt subscriptions: No partial refunds for time already billed; cancellation takes effect end of period.
- After an annual or two-year auto-renewal, you may cancel within 30 days post-renewal to receive a full refund (per Echelon terms).
Equipment and Coach refunds
- Equipment bought from echelonfit.com: returns accepted within 30 days of delivery if items are brand-new, in original packaging; prepaid return shipping provided. Returns after 30 days are not accepted. See: Return policy.
- Echelon Coach (virtual personal training): if you are not satisfied after your first session you may cancel within 72 hours of that session for a refund (Coach Guarantee); other sessions are non-refundable.
Subscription tied to equipment
If you return equipment within 90 days of delivery, you may cancel an associated annual or two-year subscription and receive a prorated refund; shipping and delivery costs are deducted.
Echelon plans and pricing
Current plans (India listings)
The table below lists plan names, prices and key features as listed for India. Prices reflect in-app/store listings and verified sources.
Notes on pricing
Two different 'Echelon Connect Yearly' prices appear in listings and may reflect different tiers or promotions. Verify the price shown in your purchase flow before subscribing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Monthly | ₹1,499 | Monthly | AI coaching, adaptive training guidance, structured workouts, etc. |
| Echelon Yearly | ₹11,900 | Yearly | Annual subscription with AI coaching features |
| Echelon Connect Yearly | ₹54,900 | Yearly | Full access via Connect platform |
| Echelon Connect Yearly (alt price) | ₹34,900 | Yearly | Full access via Connect platform (alternate listing) |
| Connect Sport Unlimited | ₹3,349 | Per purchase | Unlimited access with Connect Sport |
| Connect Sport Top | ₹1,699 | Per purchase | Premium access with Connect Sport |
| FitPass Monthly | ₹1,699 | Monthly | Equipment-free workouts such as yoga, strength, etc. |
| Slim Cycle Monthly | ₹1,599 | Monthly | Slim Cycle equipment-related access |
| Fit Quest Pro Monthly | ₹1,649 | Monthly | Access to Fit Quest Pro content |
| TSC Connect Monthly | ₹3,299 | Monthly | Top-tier Connect access |
| TSC Connect Yearly | ₹32,900 | Yearly | Annual top-tier Connect access |
| Slim Cycle Yearly | ₹21,500 | Yearly | Yearly subscription for Slim Cycle |
Your consumer rights in India
Relevant law and cooling-off
India’s Consumer Protection (E-Commerce) Rules, 2020 may provide a cooling-off or return period for e-commerce purchases in some cases. Echelon’s public policies do not explicitly reference a general statutory 7-day cooling-off rule.
How to assert local rights
- Retain order confirmations, payment receipts and screenshots of terms at purchase.
- Contact Echelon support immediately and request remedies in writing (email/ticket).
- If unresolved, preserve evidence and consider payment chargeback or filing a complaint with consumer protection authorities.
Customer experiences
Positive reports
Some customers report good post-sale support and fast resolution for equipment issues when contacting Echelon’s customer service.
Negative reports and themes
Other users report problems such as difficulty completing cancellations in the UI, delays or lack of refund follow-through, and slow or unresponsive support in some cases.
Documentation checklist
Before you cancel
- Order number, account email, and subscription plan name.
- Payment proof (receipt or bank statement showing charge).
- Screenshots of the subscription page or any error messages when canceling.
If seeking a refund
- Proof of delivery and condition photos for equipment returns.
- Date/time of first Coach session (for the 72-hour Coach Guarantee).
- Copies of support tickets, emails, and any promises made by staff.
Common mistakes
Missing the correct cancellation channel
Many users try to cancel from the wrong place. If you subscribed through Apple or Google Play you must cancel through that store, not the Echelon website or app.
Waiting past key windows
Users sometimes miss time-limited refund windows (72 hours for Coach, 30 days for equipment returns from the site, or 30 days after annual auto-renewal). Missing these windows may forfeit refund eligibility.
Comparative recap
Quick comparison
The table below compares the main cancellation methods, refund possibilities and required action windows for quick reference.
How to read this table
Use the "Action window" column to identify time limits for refunds or returns. For steps, follow the method-specific instructions in this guide.
| Method | How to cancel | Refund possible? | Action window |
|---|---|---|---|
| Web (member.echelonfit.com) | Account → Subscription/Membership Details → Cancel | Generally no partial refund; full refund if within 30 days after annual/two-year auto-renewal (per terms) | End of billing period; 30 days after auto-renewal for full refund |
| Echelon Fit app (not via Apple/Google) | Profile → Account/Membership → Cancel | No partial refund for billed period | Cancellation effective end of current billing period |
| Apple App Store | iPhone Settings → Apple ID → Subscriptions → Echelon Fit → Cancel | Refunds handled by Apple; Echelon cannot cancel Apple-billed subscriptions | Cancel at least 24 hours before renewal to avoid charge |
| Google Play Store | Play Store → Profile → Payments & Subscriptions → Subscriptions → Echelon Fit → Cancel | Refunds handled by Google Play; Echelon cannot cancel Google-billed subscriptions | Cancel at least 24 hours before renewal to avoid charge |
| Equipment returns | Place return within Echelon site policy; follow return instructions | Refunds available if returned in 30 days (site purchases); prorated subscription refunds if equipment returned within 90 days | 30 days for equipment return; 90 days to trigger prorated subscription refund |
After cancelling
Verify billing and access
Check your account to confirm cancellation and monitor bank/credit statements for any unexpected charges. Keep a copy of cancellation confirmation.
Where to get official help
- Subscription cancellation help: Echelon cancellation help
- Terms, renewals and refund rules: Terms & Conditions
- Equipment returns and return policy: Return policy
Address
Official India office
A-99 Sector 136, Noida 201301, India.
Notes on postal contact
No separate postal address for subscription cancellation is published. Use the online help links above for cancellation and returns before attempting postal correspondence.