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I hereby notify you of my decision to terminate the contract relating to the Edinburgh Leisure service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Edinburgh Leisure: Easy Method
What is Edinburgh Leisure
Overview
Edinburgh Leisure is a public leisure operator that runs gyms, pools, sports halls, classes and coaching across Edinburgh, UK.
The organisation offers memberships, pay-as-you-go bookings, coaching programmes and holiday clubs at multiple venues including Meadowbank Sports Centre.
Who this guide is for
This guide explains cancellation and refund rules for Edinburgh Leisure for users reading from India.
It summarises official policies, practical steps, common issues and what to expect after you cancel.
How to cancel Edinburgh Leisure
Cancel an activity included in a membership
- Use the Edinburgh Leisure app or website to cancel activities that are included in your membership.
- Cancel up to 3 hours before the activity starts to avoid a charge.
- Cancellations within 3 hours of start time incur a £3 fee (or £5 for golf); no-shows incur the same fee.
- Source: Activity booking terms & conditions.
Cancel a paid booking (Pay-as-you-go / Discount Card)
- Bookings paid at the time of booking are generally non-refundable and cannot be moved.
- Exception: court bookings (tennis, badminton, squash, table tennis) can be moved via the online booking system (not the app) up to 24 hours before the booking.
- Source: Can I cancel or move my booking?.
Cancel Direct Debit coaching or lessons
- For coaching lessons paid by Direct Debit, submit the specified cancellation form by the 20th of a month to cancel ongoing lessons.
- There are no cancellation fees for properly submitted Direct Debit cancellation requests.
- Source: Coaching terms and conditions.
Cancel holiday clubs and holiday coaching
- Holiday club and holiday coaching bookings may be cancelled within 14 days of booking unless the event starts within two weeks.
- Requests must be made by email or phone as specified in the holiday terms.
- Source: Holiday clubs & coaching terms.
What happens when you cancel
Access and bookings
If you cancel a membership-included activity in time, your slot is released and you avoid fees.
Late cancellations or no-shows typically result in the applicable small charge or loss of the booking.
Membership and renewal
Memberships continue to renew according to your membership terms unless you follow membership cancellation procedures.
Check membership-specific rules for notice periods; see membership terms for details.
Data and records
Edinburgh Leisure will retain booking and payment records as required by its policies and for accounting purposes.
If you need records for disputes, request copies from customer services referencing your booking details.
Will I get a refund?
Refunds for paid bookings
If you paid at the time of booking, bookings are generally non-refundable and cannot be moved.
Refer to the booking terms for the specific booking type and exceptions.
Source: Booking terms & conditions.
When Edinburgh Leisure cancels
If Edinburgh Leisure cancels an activity you paid for, the full amount will be refunded automatically to your card or your Loyalty Points restored within 7 days.
This automatic refund is the standard approach for organisation-initiated cancellations.
Specific course and coaching refunds
- Swim Education: cancellations 28+ days before start incur a £35 admin fee; 14 - 27 days receive 50% refund; within 13 days no refund. Organisation-initiated cancellations are fully refunded.
- Direct Debit coaching/swimming lessons cancelled by the organisation are offset against your next Direct Debit - no action needed from you.
- Summer holiday camps/coaching paid at booking: full refund requests may be considered up to 14 days before start date in exceptional circumstances.
- Sources: Swim Education and Coaching terms.
Edinburgh Leisure plans and pricing
Pricing summary
Below are representative monthly membership plans and approximate INR equivalents (using £1 ≈ ₹105 as an estimate).
Prices are UK-based (GBP); Edinburgh Leisure does not have India-specific pricing.
| Plan | Price (GBP) | Approx. Price (INR) | Period | Features |
|---|---|---|---|---|
| Full Fitness (Adult) | £59.99 | ≈ ₹6,300 | Monthly | Access to gym, pool, fitness classes, sauna/steam at all venues |
| Gym only (Adult) | £41.99 | ≈ ₹4,400 | Monthly | Gym access only |
| Swim only (Adult) | £41.99 | ≈ ₹4,400 | Monthly | Swimming pools and sauna/steam rooms only |
| Fitness Class only (Adult) | £48.75 | ≈ ₹5,100 | Monthly | Access to fitness classes only |
| Evolve Meadowbank Gym | £59.99 | ≈ ₹6,300 | Monthly | Gym, classes, indoor/outdoor running tracks at Meadowbank |
| Evolve Bolt-On (to existing membership) | £39.99 | ≈ ₹4,200 | Monthly | Adds Meadowbank Evolve Gym to existing membership |
| Golf (All courses, adult) | £43.99 | ≈ ₹4,600 | Monthly | Unlimited golf at 6 courses |
Your consumer rights in India
Jurisdiction and cross-border purchases
Edinburgh Leisure is a UK-based provider, so UK terms and consumer law primarily apply to contracts made with them.
If you are booking from India, cross-border protections may be limited; always check the provider's terms before paying.
Practical steps for Indian consumers
- Keep booking confirmation and payment receipts for any dispute.
- If you paid by card, contact your bank to discuss chargeback or disputed transaction options.
- Consider contacting Edinburgh Leisure customer services first to seek a refund or goodwill resolution.
When to seek further help
If you cannot reach agreement with Edinburgh Leisure and suffered financial loss, you may contact your card issuer or a local consumer advice service in India for cross-border dispute guidance.
Legal outcomes depend on the contract, payment method and applicable jurisdiction.
Customer experiences
Positive feedback
Some users report the app is intuitive and booking works smoothly for membership-included activities.
Reddit users note good access to multiple pools and convenience for early bookings.
Negative feedback
Other users find the website/app confusing with poor UI and difficulty finding timetables.
Reviews mention occasional cleanliness and staff issues, and frustration with strict refund/cancellation rules.
How this affects cancellations
Poor UX can make cancelling or moving bookings harder; allow extra time and confirm cancellations in the app or by email.
Document your actions (screenshots, confirmation emails) if you later need to dispute fees.
Documentation checklist
What to keep before cancelling
- Booking reference number and activity date/time.
- Payment receipt or card statement showing the transaction.
- Membership details if the booking is included in a membership.
What to keep after cancelling
- Cancellation confirmation (screenshot or email).
- Any automated refund confirmation or transaction ID from your bank.
- Correspondence with Edinburgh Leisure customer service.
Common mistakes
Missing cancellation windows
Trying to cancel too late is a frequent error; cancelling within 3 hours for member bookings usually triggers a £3 charge (£5 for golf).
For paid bookings, assume they are non-refundable unless a specific exception applies.
Using the wrong channel
Attempting to move court bookings via the app will fail - court moves must be done via the online booking system (not the app) and at least 24 hours before.
For Direct Debit coaching, failing to submit the cancellation form by the 20th of the month can result in continued billing.
Comparative recap
Quick comparison of booking types
| Feature | Membership-included booking | Paid at booking (Pay-as-you-go) | Direct Debit coaching | Holiday clubs / Swim Education |
|---|---|---|---|---|
| Cancel window | Up to 3 hours before (no charge) | Generally non-refundable; courts movable 24+ hrs via web | Submit cancellation form by 20th of month | 14 days cooling window (subject to exceptions) |
| Refund | No refund needed if cancelled in time | No refunds normally | No fees; billing stops after valid notice | Swim Education: tiered refunds; holiday camps: limited exceptions |
| Late/no-show fee | £3 (or £5 for golf) | Booking lost; no refund | N/A (handled via Direct Debit adjustments) | Subject to course terms |
| How to action | App or website | Usually non-moveable; use web for court moves | Submit cancellation form | Email or phone as per terms |
After cancelling
What to check
Confirm you received a cancellation confirmation in the app or by email and note any fee charged.
If a refund is due because Edinburgh Leisure cancelled, expect it back to your card within seven days.
Contact and next steps
- Booking & cancellation rules: Booking terms & conditions.
- Activity booking rules and fees: Activity booking terms.
- Questions about moving or cancelling bookings: Can I cancel or move my booking?.
- Coaching cancellations and Direct Debit: Coaching terms.
Address
Registered / contact address
Meadowbank Sports Centre, London Road, Edinburgh EH7 6AE, United Kingdom.
Use the address for formal membership correspondence or where the terms require an official address.