Cancellation Everyone Active: Easy Method

What is Everyone Active

Overview

Everyone Active is a UK-based operator of gyms, pools and classes that sells memberships and activity bookings to consumers.

The organisation runs recurring direct-debit memberships, annual discounted memberships, pay-as-you-go bookings and retail sales.

How membership works

Members typically sign up online and manage their account through an Everyone Active profile on the Everyone Active website.

Some in-app purchases exist (e.g. an iOS “Unlimited Access” in-app item), but core membership management is handled via the Everyone Active website and member profile pages.

How to cancel Everyone Active

Cancel via your Everyone Active account (website)

• Log in to your Everyone Active account or member profile on the Everyone Active website.
• Submit an enquiry or cancellation request via the profile enquiry form before the 20th of the month to begin notice.
• Keep a copy or screenshot of the confirmation or the submitted form for your records.

Timing and platform notes

• Cancellations must be made via the Everyone Active website/profile - you cannot cancel active Everyone Active memberships via the App Store or Google Play.
• If you cancel before the 20th, notice starts that month and membership ends at the end of the following month.
• If you cancel after the 20th, notice is deemed to start the next month and membership continues for two further months.

What happens when you cancel

Access and final billing

Your membership remains active for the applicable notice period described above, so you keep access until the end of the final month of notice.

No pro‑rata refunds for part-months are issued; the final month serves as the notice month and full payment applies.

Data and renewals

Your account data and direct debit arrangements may remain on record for administration and audit purposes after cancellation.

Annual discounted 12‑month memberships are non‑cancellable and non‑transferable once purchased; they will not be ended early under normal circumstances.

Will I get a refund?

14-day money-back guarantee (new members)

New members may be eligible for a full refund of membership or swimming lesson fees if they terminate within 14 days of joining.

Refund requests should be made via the enquiry form and may be subject to retention of any stated administration fees.

Other refund rules and exceptions

• Swimming lesson memberships are non‑refundable after 14 days and non‑transferable.
• No refunds are given for part-months when cancelling; your last month is treated as the notice period.
• Facility hires (camps, parties) require written notice to the centre General Manager with original proof of purchase; a minimum 14 days’ notice is normally required.
• If Everyone Active withdraws a facility or activity, they generally do not offer refunds but may provide alternatives or credits at their discretion.

Everyone Active plans and pricing

Known price information

Public pricing specific to India is limited. The only explicit INR price publicly visible is an in-app iOS purchase.

For standard memberships, contact Everyone Active or check your regional centre for up-to-date pricing and local availability.

Pricing table

Your consumer rights in India

Basic consumer protections

Indian consumers are protected by consumer protection laws that cover unfair trade practices, faulty goods and misleading services.

If you believe your contract terms are unfair or you were misled, you can raise a complaint with the provider in writing and keep records of communication.

Escalation and legal remedies

If Everyone Active does not resolve a legitimate dispute, you can escalate to local consumer grievance forums or statutory bodies under Indian law.

Collect and preserve evidence - receipts, screenshots, emails, bank/direct-debit statements - to support any formal complaint or claim.

Customer experiences

Positive feedback commonly reported

• Many members praise friendly and helpful staff and strong instructors for classes and personal training.
• Good range of classes and targeted youth programmes are often valued by users.

Common negative themes

• Complaints include cleanliness and maintenance issues, overcrowding at peak times, and problems with booking systems.
• Some users report difficulties with customer service handling of cancellations, refunds and parking-charge disputes.

Documentation checklist

Essential documents to have ready

• Member name and membership/account number or email address used to sign up.
• Proof of purchase (receipt, confirmation email) and direct-debit details.
• Screenshots or copies of the cancellation enquiry submission or any confirmation messages.

Optional supporting evidence

• Medical certificates or other evidence if requesting exceptions or credits for late cancellations.
• Any correspondence with Everyone Active staff or centre management relating to the issue.

Common mistakes

Missing the deadline

Cancelling after the 20th of the month is a frequent mistake; this normally extends your membership by an extra month compared with cancelling before the 20th.

Always check the date you submit the enquiry and retain confirmation to avoid disputes about timing.

Attempting to cancel via the app stores

Members sometimes try to cancel via the App Store or Google Play; Everyone Active requires cancellation via the website/profile, so app-store cancellation will not stop direct-debit memberships.

If you purchased an in‑app item, check the App Store receipts separately; membership cancellations must still be done through your Everyone Active account.

Comparative recap

Quick comparison table

After cancelling

Follow-up actions

Save and archive the cancellation confirmation and any correspondence. Monitor your bank/direct-debit for final payments and to ensure cancellations are processed.

If you notice unexpected charges after the notice period, contact Everyone Active support promptly and keep evidence of your cancellation request.

Useful official links

• Everyone Active - Cancellations & Refunds Policy
• Everyone Active - Annual Renewals Terms & Conditions

Address

Head office

2 Watling Drive, Sketchley Meadows, Hinckley, Leicestershire, LE10 3EY, United Kingdom

Notes on contacting centres

For centre-specific issues (facility hire, local refunds, or on-site disputes), contact the centre General Manager in writing and include proof of purchase.

For policy-level queries, use the official Everyone Active policy pages linked above as your reference.