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I hereby notify you of my decision to terminate the contract relating to the Fitify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fitify: Easy Method
What is Fitify
Overview
Fitify is a subscription-based fitness app that provides personalized workout plans, video demonstrations, and a large exercise library for different fitness levels and goals.
Main features
It offers guided routines suitable for beginners, travelers, and users seeking a "personal trainer in your pocket" experience through in-app plans and premium tiers.
How to cancel Fitify
Cancel on iOS (Apple App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then Subscriptions.
- Select Fitify and tap Cancel. Subscription remains active until the end of the paid billing period.
Cancel on Android (Google Play) and web
- Google Play: Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select Fitify → Cancel. Access lasts until end of billing period.
- Web (Paddle / FastSpring / Stripe): Use the merchant portal link provided in your receipt or confirmation email to cancel. Subscription remains active until the end of the paid period.
Cancel via Fitify support or account settings
- Request cancellation through the app account settings or email support@gofitify.com. Fitify processes requests but store policies (Apple/Google/merchant) govern billing and refunds.
- Note: If your purchase was via Apple or Google, refunds and subscription controls are handled by those stores.
What happens when you cancel
Access after cancellation
Cancelling stops future auto-renewals but does not usually cut access immediately.
Subscriptions typically remain active until the end of the current paid billing period.
Data and account
Your Fitify account data (workout history, settings) is normally retained unless you request deletion.
Deleting the app does not automatically cancel the subscription; you must cancel through the store or merchant.
Will I get a refund?
Fitify’s standard refund position
Fees are generally final and non-refundable to the maximum extent permitted by applicable law.
Fitify may issue goodwill refunds, credits, or access extensions at its discretion but these are not guaranteed.
Exceptions and platform rules
- Apple App Store: Refunds must be requested through Apple; Fitify cannot issue Apple refunds directly.
- Google Play: Refunds depend on Google Play policy; Fitify cannot issue Google Play refunds directly.
- Web (Paddle/FastSpring/Stripe): You may request a refund via the merchant; Fitify can request a goodwill refund but merchant decisions usually apply.
48-hour rule for web purchases
For web purchases (excluding Apple), you can request cancellation and refund within 48 hours; if processed, access may terminate immediately.
Apple purchases are excluded from this 48-hour web refund option.
Fitify plans and pricing
Pricing summary
Prices below reflect multiple in‑app purchase tiers visible in the Indian App Store as of early 2026.
Offers and promotional prices may change; check your store or receipt for the exact amount charged.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Fitify Pro - Monthly | ₹769 | Monthly | Premium Pro tier |
| Fitify Monthly (standard) | ₹999 | Monthly | Standard Monthly |
| Fitify Monthly - alternate | ₹1,499 | Monthly | Alternate Monthly tier |
| Fitify Monthly - discount tier | ₹699 | Monthly | Discounted Monthly option |
| Fitify Monthly - high tier | ₹1,799 | Monthly | Higher Monthly option |
| Fitify Pro - Monthly (promo) | ₹549 | Monthly | Promotional Pro Monthly |
| Fitify Quarterly | ₹3,499 | Quarterly | Three-month plan |
| Fitify Pro - Yearly | ₹5,400 | Yearly | Annual Pro tier |
| Fitify Yearly (standard) | ₹6,900 | Yearly | Standard Annual |
Your consumer rights in India
Legal protections
Indian consumers are protected by the Consumer Protection Act and related rules against unfair trade practices, defective services, or unauthorized charges.
Statutory rights remain unaffected by Fitify’s stated refund policy.
Available remedies
- Raise a grievance with Fitify support and the payment platform (Apple/Google/merchant) first.
- If unresolved, you may lodge a complaint with the Consumer Forum or use official e-commerce grievance channels for redress.
Customer experiences
Positive feedback
Fitify has strong positive ratings in India; users praise personalized plans, clear video demos, and suitability for beginners and travelers.
Many describe it as effective guidance and flexible routines, often citing a high App Store rating.
Negative feedback
Reported issues include unexpected or continuing charges after cancellation, delayed or missing refunds via Google, and premium features not unlocking after purchase.
Examples of user complaints are available on consumer complaint pages documenting billing and access problems.
See sample complaints: user reports.
Documentation checklist
What to gather before contacting support
- Receipt or order confirmation showing plan, amount, and transaction ID.
- Store name (Apple App Store, Google Play, Paddle, FastSpring, Stripe) and purchase date.
- Screenshots of the subscription page, billing statement, and in‑app purchase confirmation.
What else helps
- Cancellation confirmation (if already attempted) or screenshots of subscription status in the store.
- Any communication logs with Fitify or the merchant (emails, chat transcripts).
Common mistakes
Assuming deleting the app cancels subscription
Many users delete the app but forget to cancel the subscription in Apple/Google/merchant portals.
Always cancel from the store or merchant portal; deleting the app does not stop billing.
Not checking which account or store was charged
Purchases may be billed through Apple, Google, or a web merchant; contacting the wrong support channel delays resolution.
Verify the payment source on your bank/statement before requesting a refund.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund handled by | Access after cancel | Period |
|---|---|---|---|---|
| Apple App Store (iOS) | Settings → Apple ID → Subscriptions → select Fitify → Cancel | Apple (Fitify cannot issue Apple refunds) | Active until end of billing period | Until end of billing period |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → select Fitify → Cancel | Google Play (dependent on Google policy) | Active until end of billing period | Until end of billing period |
| Web (Paddle/FastSpring/Stripe) | Cancel via merchant portal link in receipt or email | Merchant (Fitify may request goodwill refund) | Active until end of paid period unless merchant ends access | Until end of paid period |
| Fitify support / account | Request via app/account settings or email support@gofitify.com | Fitify (refunds discretionary) | Usually active until end of billing period | Until end of billing period |
After cancelling
Immediate next steps
Save cancellation confirmations, check your bank or card statement for further charges, and monitor access to premium features until the period ends.
If charged after cancellation, gather documentation and contact the store or merchant immediately.
Where to get more information
Fitify terms and policies: Fitify Terms.
For reported user issues and complaints, see consumer reports: Sikayetvar - Fitify.
Support email: support@gofitify.com
Address
Company address
117/N/97, Avon Mkt Opposite Deoki Cinema, Kanpur, Uttar Pradesh 208025, India
Contact note
Use the address for formal correspondence if required; for subscription and refund issues start with the store or Fitify support first.