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I hereby notify you of my decision to terminate the contract relating to the Fitpass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fitpass: Easy Method
What is Fitpass
Overview
Fitpass is a subscription fitness service in India that gives members access to multiple gyms, studios and virtual fitness offerings under one plan.
The service bundles workouts, A.I. coaching, nutrition and health-related benefits depending on the plan chosen.
Main features
Fitpass plans include in-person gym visits, virtual workouts, personalised coaching and health services such as doctor consultations and e-pharma vouchers.
Plans differ by usage limits and additional benefits; details are available on the official help pages.
How to cancel Fitpass
Via FITPASS app / web
- Open the FITPASS app or visit the FITPASS website and sign in to your account.
- Navigate to your subscription or account settings and select the cancel subscription option.
- You must cancel at least 72 hours before the next renewal to prevent auto-renewal.
- Access remains active until the end of the current billing period after cancellation.
- See the official FAQ for general guidance: FITPASS Help & FAQ.
Via customer care
- You can also request cancellation by contacting customer care via email at the official support channel.
- Bajaj Finserv lists care@fitpass.co.in as a contact route for customer care; cancel at least 72 hours before renewal when using support channels.
- Reference: Bajaj Finserv - FITPASS customer care.
Platform notes and timing
FITPASS public documentation does not provide separate platform-specific (App Store / Google Play) cancellation steps.
If you installed via a platform store and cannot cancel in the FITPASS app/web, contact FITPASS support promptly and retain evidence of your cancellation request.
What happens when you cancel
Access after cancellation
When you cancel at least 72 hours before renewal, your membership remains active until the end of the paid billing period.
You will be able to use included services until the expiry date shown in your account.
Billing and renewal
Cancellation prevents future auto-renewals if done within the required notice window; charges already processed for the current period are not refunded.
Ensure you cancel before the 72-hour cutoff to avoid another billing cycle.
Account data and records
Your account and booking history typically remain accessible unless you request account deletion; check FITPASS terms or contact support for data requests.
Keep records of cancellation confirmations, emails and screenshots until the billing cycle ends and any dispute is resolved.
Will I get a refund?
Official policy
FITPASS applies a strict no-refund policy: all sales are final and payments towards subscription fees are non-refundable in any circumstance.
Official statements are available in the FITPASS Help Center and Terms & Conditions: FITPASS Help & FAQ and FITPASS Terms & Conditions.
Possible exceptions & disputes
- FITPASS documentation does not list any standard refund exceptions or a 14-day cooling-off period.
- If you believe you were misled, received no service, or experienced a billing error, raise the issue with FITPASS support and keep evidence.
- If support does not resolve the dispute, you may consider consumer-protection routes under Indian law (see rights section below).
Fitpass plans and pricing
Official plans and rates
Below are FITPASS plan names, prices and main features as listed in official help pages (rates current for 2024 - 2026).
Always confirm the exact price and offer on the FITPASS checkout page before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| FITPASS 360 | ₹2,999 | Monthly | Unlimited workouts, A.I. coaching, virtual workouts, nutrition, doctor consultations, health check-ups, e-pharma vouchers |
| FITPASS 360 | ₹7,499 | Quarterly (3 months) | All FITPASS 360 benefits |
| FITPASS 360 | ₹11,999 | Half-yearly (6 months) | All FITPASS 360 benefits |
| FITPASS 360 | ₹19,999 | Annual (12 months) | All FITPASS 360 benefits |
| FITPASS 180 | ₹1,999 | Monthly | Up to 5 workouts per gym per month, A.I. coaching, virtual workouts, nutrition, doctor consultations, e-pharma vouchers |
| FITPASS 180 | ₹5,499 | Quarterly (3 months) | All FITPASS 180 benefits |
| FITPASS 180 | ₹9,999 | Half-yearly (6 months) | All FITPASS 180 benefits |
| FITPASS 180 | ₹16,999 | Annual (12 months) | All FITPASS 180 benefits |
Pricing notes
Prices are taken from FITPASS official pages and reflect effective rates during 2024 - 2026.
Offers, discounts and MRPs may vary at checkout; check the FITPASS site before purchasing.
How to choose a plan
Choose monthly plans if you want short-term commitment; quarterly/annual plans reduce per-month cost but are non-refundable per policy.
Consider how many in-person visits you need versus virtual and coaching features when selecting between 180 and 360 plans.
Your consumer rights in India
Statutory protections
FITPASS policy documents do not reference statutory consumer-protection rights such as a 14-day cooling-off period for digital subscriptions.
Indian consumer law may still provide remedies if you received misleading information, false advertising, or deficient services.
How to raise complaints
- First, escalate the issue to FITPASS support with clear evidence (emails, receipts, screenshots).
- If unresolved, consider filing a complaint with local consumer forums or the Consumer Commission citing mismatch between advertised services and delivery.
- Document all communications and keep records of booking attempts, service denials and billing receipts.
Customer experiences
Positive experiences
Some users praise personalised diet plans and virtual offerings, noting convenience for busy schedules and effective coaching.
Trustpilot contains examples of users who found virtual content helpful: Fitpass on Trustpilot.
Common complaints
- Many reviews report poor customer support: slow or unresponsive replies, no callbacks and unresolved refund requests.
- Other frequent issues include app problems, undelivered items, misleading listings (closed gyms), and hidden usage limits.
- See user review threads for context: App reviews, and community threads such as Reddit Mumbai and Reddit Chandigarh.
Documentation checklist
Essential documents
- Subscription receipt or payment confirmation (order ID, date and amount).
- Account screenshots showing active subscription and renewal date.
- Any cancellation confirmation from the FITPASS app, web or support email.
Optional evidence
- Booking logs, screenshots of unavailable or closed partner gyms and correspondence with support.
- Bank/UPI statements showing charges if you dispute an unauthorised renewal.
Common mistakes
Timing mistakes
Waiting until within 72 hours of renewal can result in an unwanted auto-renewal charge. Always cancel well before the cutoff to be safe.
Do not assume that cancelling on the renewal day will stop the charge.
Documentation mistakes
Failing to save confirmation emails or screenshots makes disputes harder to prove. Always keep cancellation confirmations and timestamps.
Also, relying solely on store-level settings (App Store/Google Play) without confirming FITPASS account cancellation can cause confusion.
Comparative recap
Summary table
| Service | Cancellation window | Refund policy | Support channels | Example monthly price |
|---|---|---|---|---|
| FITPASS | Cancel ≥72 hours before renewal | No refunds (all sales final) | App/web account, email support (care@fitpass.co.in via listed partner pages) | ₹2,999 (FITPASS 360 monthly) |
| Typical digital subscription (general) | Varies; often shorter notice or immediate cancellation | Varies; some offer prorated or 14-day cooling-off refunds | App store, web support, payment provider | Varies widely by service |
Key takeaway
FITPASS requires a 72-hour notice to avoid renewal and enforces a strict no-refund policy; keep documentation and act early to cancel.
If you face misleading service delivery, use support channels and consider consumer-protection routes if unresolved.
After cancelling
Next steps
- Save cancellation confirmation and note the expiry date of your access.
- Remove or update stored payment methods if you do not want future charges associated with the account.
- Refer to the FITPASS Help Center for FAQs: FITPASS Help & FAQ.
If you face problems
- If support is unresponsive, escalate with clear evidence and dates of communication.
- Use the FITPASS Terms & Conditions to reference policy statements when disputing charges: FITPASS Terms & Conditions.
- If unresolved, consider filing a consumer complaint with relevant authorities and retain all records.
Address
Head office
FITPASS head office (as listed in official contact/legal pages):
2E/8, Second Floor, Block E2, Jhandewalan Extension, Jhandewalan, New Delhi 110055, India
How to send physical complaints
There is no dedicated postal address solely for cancellations publicly listed; use the head office address for formal notices if required.
Prefer electronic contact first (app/web or support email) and keep proof of delivery for any physical communication.