Cancellation Fitpass: Easy Method

What is Fitpass

Overview

Fitpass is a subscription fitness service in India that gives members access to multiple gyms, studios and virtual fitness offerings under one plan.

The service bundles workouts, A.I. coaching, nutrition and health-related benefits depending on the plan chosen.

Main features

Fitpass plans include in-person gym visits, virtual workouts, personalised coaching and health services such as doctor consultations and e-pharma vouchers.

Plans differ by usage limits and additional benefits; details are available on the official help pages.

How to cancel Fitpass

Via FITPASS app / web

• Open the FITPASS app or visit the FITPASS website and sign in to your account.
• Navigate to your subscription or account settings and select the cancel subscription option.
• You must cancel at least 72 hours before the next renewal to prevent auto-renewal.
• Access remains active until the end of the current billing period after cancellation.
• See the official FAQ for general guidance: FITPASS Help & FAQ.

Via customer care

• You can also request cancellation by contacting customer care via email at the official support channel.
• Bajaj Finserv lists [email protected] as a contact route for customer care; cancel at least 72 hours before renewal when using support channels.
• Reference: Bajaj Finserv - FITPASS customer care.

Platform notes and timing

FITPASS public documentation does not provide separate platform-specific (App Store / Google Play) cancellation steps.

If you installed via a platform store and cannot cancel in the FITPASS app/web, contact FITPASS support promptly and retain evidence of your cancellation request.

What happens when you cancel

Access after cancellation

When you cancel at least 72 hours before renewal, your membership remains active until the end of the paid billing period.

You will be able to use included services until the expiry date shown in your account.

Billing and renewal

Cancellation prevents future auto-renewals if done within the required notice window; charges already processed for the current period are not refunded.

Ensure you cancel before the 72-hour cutoff to avoid another billing cycle.

Account data and records

Your account and booking history typically remain accessible unless you request account deletion; check FITPASS terms or contact support for data requests.

Keep records of cancellation confirmations, emails and screenshots until the billing cycle ends and any dispute is resolved.

Will I get a refund?

Official policy

FITPASS applies a strict no-refund policy: all sales are final and payments towards subscription fees are non-refundable in any circumstance.

Official statements are available in the FITPASS Help Center and Terms & Conditions: FITPASS Help & FAQ and FITPASS Terms & Conditions.

Possible exceptions & disputes

• FITPASS documentation does not list any standard refund exceptions or a 14-day cooling-off period.
• If you believe you were misled, received no service, or experienced a billing error, raise the issue with FITPASS support and keep evidence.
• If support does not resolve the dispute, you may consider consumer-protection routes under Indian law (see rights section below).

Fitpass plans and pricing

Official plans and rates

Below are FITPASS plan names, prices and main features as listed in official help pages (rates current for 2024 - 2026).

Always confirm the exact price and offer on the FITPASS checkout page before purchase.

Pricing notes

Prices are taken from FITPASS official pages and reflect effective rates during 2024 - 2026.

Offers, discounts and MRPs may vary at checkout; check the FITPASS site before purchasing.

How to choose a plan

Choose monthly plans if you want short-term commitment; quarterly/annual plans reduce per-month cost but are non-refundable per policy.

Consider how many in-person visits you need versus virtual and coaching features when selecting between 180 and 360 plans.

Your consumer rights in India

Statutory protections

FITPASS policy documents do not reference statutory consumer-protection rights such as a 14-day cooling-off period for digital subscriptions.

Indian consumer law may still provide remedies if you received misleading information, false advertising, or deficient services.

How to raise complaints

• First, escalate the issue to FITPASS support with clear evidence (emails, receipts, screenshots).
• If unresolved, consider filing a complaint with local consumer forums or the Consumer Commission citing mismatch between advertised services and delivery.
• Document all communications and keep records of booking attempts, service denials and billing receipts.

Customer experiences

Positive experiences

Some users praise personalised diet plans and virtual offerings, noting convenience for busy schedules and effective coaching.

Trustpilot contains examples of users who found virtual content helpful: Fitpass on Trustpilot.

Common complaints

• Many reviews report poor customer support: slow or unresponsive replies, no callbacks and unresolved refund requests.
• Other frequent issues include app problems, undelivered items, misleading listings (closed gyms), and hidden usage limits.
• See user review threads for context: App reviews, and community threads such as Reddit Mumbai and Reddit Chandigarh.

Documentation checklist

Essential documents

• Subscription receipt or payment confirmation (order ID, date and amount).
• Account screenshots showing active subscription and renewal date.
• Any cancellation confirmation from the FITPASS app, web or support email.

Optional evidence

• Booking logs, screenshots of unavailable or closed partner gyms and correspondence with support.
• Bank/UPI statements showing charges if you dispute an unauthorised renewal.

Common mistakes

Timing mistakes

Waiting until within 72 hours of renewal can result in an unwanted auto-renewal charge. Always cancel well before the cutoff to be safe.

Do not assume that cancelling on the renewal day will stop the charge.

Documentation mistakes

Failing to save confirmation emails or screenshots makes disputes harder to prove. Always keep cancellation confirmations and timestamps.

Also, relying solely on store-level settings (App Store/Google Play) without confirming FITPASS account cancellation can cause confusion.

Comparative recap

Summary table

Key takeaway

FITPASS requires a 72-hour notice to avoid renewal and enforces a strict no-refund policy; keep documentation and act early to cancel.

If you face misleading service delivery, use support channels and consider consumer-protection routes if unresolved.

After cancelling

Next steps

• Save cancellation confirmation and note the expiry date of your access.
• Remove or update stored payment methods if you do not want future charges associated with the account.
• Refer to the FITPASS Help Center for FAQs: FITPASS Help & FAQ.

If you face problems

• If support is unresponsive, escalate with clear evidence and dates of communication.
• Use the FITPASS Terms & Conditions to reference policy statements when disputing charges: FITPASS Terms & Conditions.
• If unresolved, consider filing a consumer complaint with relevant authorities and retain all records.

Address

Head office

FITPASS head office (as listed in official contact/legal pages):

2E/8, Second Floor, Block E2, Jhandewalan Extension, Jhandewalan, New Delhi 110055, India

How to send physical complaints

There is no dedicated postal address solely for cancellations publicly listed; use the head office address for formal notices if required.

Prefer electronic contact first (app/web or support email) and keep proof of delivery for any physical communication.