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Cancel FLEX
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I hereby notify you of my decision to terminate the contract relating to the Flex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Flex: Easy Method
What is Flex
Overview
Flex is a gym‑fitness service that offers personalised workout plans, nutrition guidance and on‑demand classes via paid plans and one‑time services.
Core offering
Access is typically delivered through a subscription model and may include premium, ad‑free content and lifetime purchase options for long‑term access.
How to cancel Flex
Contacting support
- To cancel a subscription or paid module, contact FlexPay via official support: email info@flexpays.in or use the service’s contact form if available.
- Always raise the cancellation request through official support so it is logged and can be verified.
Timelines and one‑time services
- Cancellation requests for ongoing subscription cycles must be submitted at least 7 business days prior to the end of the current service cycle to be effective for the next cycle.
- Requests made inside that 7‑business‑day window will generally be processed for the subsequent cycle unless you negotiate and receive written agreement otherwise.
- For one‑time services, cancellation may be subject to service‑specific terms and reasonable cancellation fees, especially if work has started or third‑party commitments were made.
What happens when you cancel
Access and renewal
Once a cancellation is accepted, your subscription will not renew at the next billing cycle unless you resubscribe.
Your access to paid features may continue until the end of the paid period already billed, depending on the plan and FlexPay’s terms.
Data and account handling
Account data (profile, progress, preferences) is typically retained unless you request deletion under applicable data‑handling policies.
Request confirmation of cancellation in writing and keep records of any account changes or deletion requests.
Will I get a refund?
Refund process
Refund requests must be raised through official support and are reviewed fairly; refunds are not automatic and are given at FlexPay’s discretion after verification.
FlexPay will consider factors such as whether service commenced, reported defects, timing of request, third‑party costs and partner terms.
Timing and exclusions
- If approved, refunds are usually processed to the original payment method when feasible and may take 4 - 5 business days (or as per the payment processor/bank) to reflect.
- Convenience or processing fees are non‑refundable unless expressly stated; refunds may exclude third‑party gateway charges unless committed in writing.
Flex plans and pricing
How pricing is presented
Prices shown are from the App Store listing and are in INR. Subscription periods (billing frequency) are not always specified for every plan.
Notes on verification
Confirm the billing period and charges before purchase; if in doubt, ask support for a written breakdown of recurring charges.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| FleX Premium (Subscription) | ₹9,999 | Not specified | Premium, ad‑free access |
| FleX Premium (Subscription) | ₹299 | Not specified | Premium, ad‑free access |
| FleX Premium Lifetime | ₹2,999 | Lifetime (one‑time) | Premium, ad‑free access for lifetime |
Your consumer rights in India
Cooling‑off and statutory rights
No specific statutory “14‑day right to refund” or automatic refund right was found in FlexPay’s policy; refunds are handled case‑by‑case.
Under Indian consumer law you retain general rights against unfair trade practices and defective services; these can be invoked if the service materially differs from what was promised.
Escalation routes
If you cannot resolve an issue with FlexPay, you can escalate through your bank or card issuer for disputed charges (chargeback) where applicable.
You may also file a complaint with local consumer forums or authorities if reasonable resolution is not provided.
Customer experiences
Positive reviews
No user reviews specific to FlexPay India were found on common review platforms such as Trustpilot or ProductReview India during the verification process.
Negative reports
There is at least one consumer‑reported experience on Reddit indicating difficulty with multiple app loans and repayment pressure, which mentioned FlexPay among other apps.
See the report: Reddit: stuck in multiple app loans.
Documentation checklist
Proof of purchase
- Receipt or invoice showing plan name, amount and transaction date.
- Subscription ID, order reference or app store purchase reference.
Communication and records
- Copies/screenshots of cancellation requests and any reply from support.
- Bank/card statements showing the charge and any refund transactions.
- Terms or screenshots of the plan details and billing frequency at the time of purchase.
Common mistakes
Missing the cancellation window
Many users assume cancellation at any time stops the next billing immediately; failing to submit at least 7 business days before the cycle end can result in being billed for the next cycle.
Assuming automatic refunds or cancellations
Do not assume app‑store cancellation automatically triggers a service cancellation with FlexPay; always notify official support and obtain written confirmation.
Also, do not discard receipts or proof of communication - lack of evidence makes disputes harder to resolve.
Comparative recap
Key comparisons
This quick table contrasts key practical points to consider when cancelling or seeking refunds from Flex.
Quick takeaways
Keep proof, allow time for the 7‑business‑day window, and expect refunds to be discretionary and to take several business days if approved.
| Feature | Flex - what to expect |
|---|---|
| Cancellation notice | Request ≥7 business days before cycle end to avoid next billing |
| Refund likelihood | Reviewed case‑by‑case; discretionary and dependent on service commencement |
| Refund timing | If approved, usually 4 - 5 business days to original payment method |
After cancelling
Next practical steps
Keep cancellation confirmation and monitor your bank or card for any refunds or unexpected charges for at least one billing cycle.
If you are billed after confirmed cancellation, contact support again and escalate with your bank if necessary.
Help and record keeping
- Contact support: info@flexpays.in (use official support channels and keep copies of all messages).
- For customer‑reported experiences and community feedback, see: Reddit discussion.
Address
Branch location
The Flex branch associated with these services is recorded as 15/3 Backside Prem Nagar, Janakpuri, New Delhi, Delhi 110058, India.
Contact details
This location may accept written or in‑person requests, but electronic cancellation by contacting official support (info@flexpays.in) is recommended for a dated record.