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Recipient
Leaf
Leaf Studios Pvt. Ltd., 140‑A, DDA Community Centre, Lala Lajpat Rai Road, Block C
110048 Greater Kailash I , India
REF/2025GRHS4
Cancellation Leaf: Easy Method
What is Leaf
Overview
Leaf is a gym‑fitness service and product brand in India that offers subscription-based app features, workout plans, and related physical products such as headphones and accessories.
The company operates product sales through two official sites: the India site (leafstudios.in) and an online store (shop.leafstudios.in), each with its own cancellation and refund rules.
Where policies apply
The cancellation and refund rules differ depending on which official Leaf site you used to buy a product.
Always check the specific policy page for the site you used before requesting a cancellation or return.
How to cancel Leaf
Cancel orders placed on leafstudios.in
- You can cancel physical product orders within 12 hours of placing the order.
- Submit cancellation requests via the website form or email to [email protected].
- If the order has already been dispatched, cancellations are assessed on a case‑by‑case basis.
- Official policy: leafstudios.in cancellation policy.
Cancel orders placed on shop.leafstudios.in
- The shop site permits cancellation, replacement, or refund within 10 days of product receipt.
- Follow the return or cancellation steps on the shop's cancellation & refund policy page.
- Refunds and replacements apply only where the purchase qualifies under that policy.
- Official policy: shop.leafstudios.in cancellation & refund policy.
What happens when you cancel
Access and services
If you cancel a physical product order before dispatch, the order is stopped and will not be shipped.
For app subscriptions or membership services, follow the app/platform cancellation flow; service access may remain until the paid period ends depending on the platform terms.
Order status and data
After a successful cancellation you should receive confirmation by email and an updated order status on your account.
Leaf may retain transaction records for accounting and warranty purposes; request clarification from customer support if you need data deleted or transferred.
Will I get a refund?
Refund windows and eligibility
For purchases covered by Leaf’s shop policy, refunds are available if requested within 10 days of delivery.
For leafstudios.in orders, cancellations inside 12 hours pre-dispatch are accepted; after dispatch refunds are handled case‑by‑case.
Refund amounts, method and timing
- Leaf deducts only shipping charges from refunds; voucher codes are non‑refundable.
- Refunds are processed via NEFT and typically completed within 5 - 7 working days.
- Delays due to bank processing or holidays may occur and are not always within Leaf’s control.
Leaf plans and pricing
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Leaf+ Membership | ₹699 | Unclear (inferred monthly) | Unlocks additional app features beyond free version |
| Leaf+ Membership | ₹5,900 | Unclear (inferred annual) | Unlocks additional app features beyond free version |
Pricing notes
Prices are taken from the iOS App Store listing for India and the exact billing periods are not explicitly labelled on the store listing.
Verify periods and billing cadence on the app store or in your subscription settings before purchasing.
Your consumer rights in India
Time limits and statutory rights
Leaf’s return window for shop purchases is 10 days after delivery; this is a contractual policy and differs from other 14‑day return expectations in some regions.
Statutory consumer protections in India may still apply, but they do not automatically override a clearly stated seller policy; check local consumer law for stronger remedies.
Refund processing and responsibilities
- Refunds are issued via NEFT within 5 - 7 working days per Leaf’s policy.
- Leaf disclaims liability for delays caused by banks or public holidays.
- Only purchases made via Leaf’s official website/store are covered by their stated refund/replacement policies.
Customer experiences
Positive feedback
Some customers report timely deliveries, well‑protected packaging, and friendly service for orders through leafstudios.in.
These positive notes appear on verified review summaries for the brand.
Negative feedback and common issues
There are complaints about refunds not being initiated after returns and warranty processes being difficult in some cases.
Users on forums have also expressed skepticism about product quality and the absence of visible negative reviews on Leaf’s site.
Documentation checklist
Essential documents to prepare
- Order number and invoice or order confirmation email.
- Photos or videos demonstrating product issue (if applicable).
- Original packaging and accessories, if required for returns.
Banking and warranty details
- Bank details (account number, IFSC) for NEFT refunds when requested by Leaf.
- Warranty card or serial number, if the return is a warranty claim.
Common mistakes
Missing deadlines
Customers often miss the 12‑hour cancellation window on leafstudios.in or the 10‑day return window on the shop site.
Always note the purchase timestamp and act promptly if you intend to cancel or return.
Other frequent errors
Trying to redeem refunds for voucher codes (these are non‑refundable) or failing to provide required bank details can slow processing.
Sending returns without requested documentation or not following the shop’s return shipping instructions often causes rejections or delays.
Comparative recap
Quick side‑by‑side
| Aspect | leafstudios.in (official India site) | shop.leafstudios.in (online store) |
|---|---|---|
| Cancellation window | Within 12 hours of placing order (pre‑dispatch) | Within 10 days of product receipt |
| How to request | Online form or email to [email protected] | Follow cancellation/refund procedure on policy page |
| After dispatch | Handled case‑by‑case | Returns considered within 10‑day window post‑delivery |
| Refund window | Case‑dependent | Request within 10 days of delivery |
| Refund method | NEFT (per policy) | NEFT within 5 - 7 working days |
| Shipping charges | Deducted from refund if applicable | Deducted from refund |
| Voucher codes | Non‑refundable | Non‑refundable |
| Eligibility | Official site orders only; after dispatch case‑by‑case | Purchases via shop.leafstudios.in only |
After cancelling
What to expect next
After successful cancellation you should receive an email confirmation and, if eligible, a refund initiation notice.
Refunds via NEFT typically take 5 - 7 working days; monitor your bank account and follow up if delayed.
Useful links and follow‑up
- Leaf Studios cancellation policy: https://www.leafstudios.in/pages/cancellation-policy
- Leaf shop cancellation & refund policy: https://shop.leafstudios.in/pages/cancellation-refund-policy
Address
Registered office
Leaf Studios Pvt. Ltd., 140‑A, DDA Community Centre, Lala Lajpat Rai Road, Block C, Greater Kailash I, New Delhi 110048, India.
Contact note
For order cancellations and support start with the website form or email [email protected], and include your order number and documentation to speed processing.
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Written by Aditya Mehta
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your order on leafstudios.in, submit a cancellation request via the website form or email [email protected] within 12 hours of placing the order. If the order has already been dispatched, cancellations will be assessed on a case-by-case basis.
For orders placed on shop.leafstudios.in, you can request a refund within 10 days of receiving the product. Follow the cancellation and refund procedure outlined on the shop's cancellation & refund policy page.
If you cancel your Leaf+ Membership within the specified time frame, you may receive a refund. However, shipping charges will be deducted from the refund amount, and voucher codes are non-refundable.
If you cancel your Leaf subscription, you will retain access to the service until the end of the paid period, depending on the platform's terms. Make sure to follow the app's cancellation process.
Refunds for Leaf orders are typically processed via NEFT within 5 to 7 working days. Delays may occur due to bank processing times or holidays.