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I hereby notify you of my decision to terminate the contract relating to the Runtastic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Runtastic: Easy Method
What is Runtastic
Overview
Runtastic is a fitness-tracking app that records runs, walks and other workouts using GPS and sensors. It provides metrics such as distance, pace, elevation and training plans.
Where it operates
The app is available on iOS and Android stores and via the web (adidas Running / Runtastic website). Subscriptions and purchases may be managed through the store used to buy the service or via the web account.
How to cancel Runtastic
Cancel via App Store (iOS)
- Open your iPhone Settings > tap your name > Subscriptions.
- Find Runtastic (or adidas Running) and select Cancel Subscription.
- Note: Runtastic cannot cancel App Store subscriptions for you; Apple handles these.
Cancel via Google Play (Android)
- Open Google Play Store > Menu > Payments & subscriptions > Subscriptions.
- Select Runtastic and choose Cancel subscription.
- Note: Google manages billing and refunds for Play purchases; Runtastic cannot cancel Google Play subscriptions.
Cancel via Web (Runtastic / adidas Running)
- Log in to your Runtastic/adidas Running account on the website.
- Go to your account or subscription settings and follow the cancellation link.
- Keep the on‑screen confirmation and any confirmation email or screenshot for your records.
Cancellation under Austrian/EU consumer rules
- If the agreement was made under Austrian/EU terms you may have a 14‑day withdrawal right in writing (email or letter) to Runtastic (Austria).
- Written withdrawal may require proportional reimbursement for services already used; follow the contract terms and keep proof of sent notice.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription you typically retain access until the end of the paid billing period. Access does not usually end immediately unless explicitly stated.
Auto‑renewal and future charges
Cancellation stops future auto‑renewals. For store purchases, the store (Apple/Google) controls billing and will stop future charges after cancellation.
Data and account retention
Canceling a subscription usually does not delete your account or activity data automatically. If you want account deletion, follow the account settings or contact support per the service terms.
Will I get a refund?
General subscription refund policy
Subscriptions are generally non‑refundable unless explicitly stated in the terms or required by law. If the service is discontinued, a pro‑rata refund may apply.
App Store and Google Play purchases
- Refund requests for purchases made through Apple must follow Apple's refund processes; Runtastic cannot directly refund App Store purchases.
- Refund requests for Google Play purchases must follow Google's refund processes; Runtastic cannot directly refund Play purchases.
Austrian/EU statutory right
Consumers under Austrian/EU law may have a 14‑day withdrawal right from the agreement date. Refunds may be reduced proportionally for services already used.
Runtastic plans and pricing
Reported in‑app prices (user‑reported)
Prices reported by users in India during late 2024 - early 2025 are shown below. These are user‑reported and may reflect temporary or display glitches; they are not official confirmed pricing.
Official pricing
Runtastic does not publish confirmed INR prices in the verified sources. For exact current pricing, check the app store listing or your web account before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (user‑reported) | ₹99 | Monthly | Premium subscription (user‑reported; may be a display glitch) |
| Annual (erroneous/high, user‑reported) | ₹6,800 | Annual | Premium subscription (likely incorrect pricing glitch) |
| Annual (corrected, user‑reported) | ₹390 | Annual | Premium subscription (user‑reported corrected price) |
Note: These figures come from user reports and are unconfirmed by Runtastic. Always verify the price shown in your store or account at checkout.
Your consumer rights in India
In‑app purchase and store policies
If you bought via Apple or Google, the respective store controls billing and refund rules. Contact Apple or Google support or use their refund request processes for in‑store purchases.
Payment disputes and bank support
If you see unexpected charges, contact your bank or card issuer promptly to report and dispute unauthorised charges. Banks can advise on chargebacks and provisional refunds.
Local consumer help
For persistent unresolved issues you can seek assistance from local consumer helplines or consumer forums in India. Keep documentation of purchases and correspondence when filing complaints.
Customer experiences
Positive reports
Some users praise the app's polish and core tracking features, finding distance and pace tracking and basic coaching useful for daily workouts.
Negative reports
Other users report problems such as repeated charges after cancellation, unwanted auto‑renewals and slow or unhelpful customer support responses.
Common themes
Feedback shows the most frequent issues relate to store‑managed subscriptions (Apple/Google), unexpected renewal notices and occasional data/account concerns after cancellation.
Documentation checklist
What to keep before and after cancelling
- Purchase receipt or order ID from Apple, Google Play or the web checkout.
- Subscription confirmation screen or confirmation email after cancelling.
- Screenshots showing active subscription, billing history, and cancellation steps taken.
- Copies of any emails sent to Runtastic support or your store (Apple/Google).
Useful details for disputes
- Transaction dates and amounts, payment method, and last four digits of the card.
- Account username/email used with Runtastic/adidas Running.
- Relevant chat or support ticket numbers if you contacted support.
Common mistakes
Not cancelling in the correct place
Many users try to cancel via Runtastic support or web when the subscription was purchased through Apple or Google. This delays stopping charges because the store must cancel billing.
Failing to keep proof
Not saving cancellation confirmation or receipts makes it harder to dispute unexpected charges. Always capture screenshots and confirmation emails immediately.
Assuming immediate refunds
Assuming a refund will be automatic after cancellation is common. Refunds depend on store policies or the service terms and are not always granted.
Comparative recap
Quick channel comparison
| Channel | How to cancel | Refunds | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions in iOS Settings | Apple refund policy applies | Runtastic cannot cancel App Store subscriptions |
| Google Play (Android) | Cancel via Google Play Subscriptions | Google refund policy applies | Runtastic cannot cancel Google Play subscriptions |
| Web (Runtastic / adidas Running) | Log in to account on the website and cancel in subscription settings | Refunds per Runtastic terms; keep confirmation | Keep screenshots and confirmation emails |
Takeaway
Choose the cancellation path that matches where you purchased the subscription. For store purchases, contact the store first; for web purchases, use the Runtastic account settings.
After cancelling
Verify cancellation
- Check for a cancellation confirmation email or on‑screen message and save it.
- Confirm the subscription status in your Apple/Google account or Runtastic web account.
Where to find more information or support
- Runtastic terms and conditions: Runtastic Terms
- Customer reviews and user reports: Trustpilot: Runtastic
- Cancellation letter template and guidance: Cancellation template
Address
Head office
runtastic GmbH
Pluskaufstraße 7, 4061 Pasching, Austria
Notes about contacting
If you are invoking a statutory withdrawal under Austrian/EU rules, direct written notices to Runtastic (Austria) as required by the applicable terms and keep proof of postage or email delivery.