Cancellation Team Rh: Easy Method

What is Team Rh

Overview

Team Rh is a subscription-based fitness platform that offers personalised workout plans, nutritional guidance and coaching support.

Services include app access, coaching messages, digital plans such as a Life Plan, and the option to buy merchandise.

How the service is delivered

Delivery happens digitally through the Team Rh app or as downloads on purchase of digital products.

Subscriptions may be purchased directly on Team Rh’s website or via in-app purchases through App Store / Google Play platforms.

How to cancel Team Rh

Cancel a direct web subscription (Team Rh website)

• If you purchased directly on the Team Rh website you have a 14‑day cooling‑off right after purchase (see clause 16.6.1 of the Terms & Conditions).
• After the 14‑day period you can still terminate before the 12‑month initial term ends, but you must give one calendar month’s notice and may be required to pay compensation.
• Compensation: Team Rh retains fees already paid and you are liable for the unpaid remainder of the contract term, minus any discretionary discount (clause 16.6.2).

Cancel an in‑app subscription (App Store / Google Play)

• If you subscribed via an app platform, cancellation must be done through that platform (Google Play or App Store).
• Team Rh cannot access platform billing to cancel or issue refunds directly for in‑app purchases.
• When you cancel via the platform, services typically continue until the end of the current billing period.

Cancel the Life Plan (digital content)

• The Life Plan is supplied immediately as digital content and Team Rh requires express consent for immediate access.
• By consenting to immediate supply you waive the 14‑day cooling‑off right, so cancellation within 14 days is not available for the Life Plan.

What happens when you cancel

Access after cancellation

For app‑store subscriptions, cancelling stops future renewals but you keep access until the paid period ends.

For direct web subscriptions, access and termination effects depend on the notice given and contractual term.

Billing and charges

Direct web cancellations after the cooling‑off period may trigger compensation obligations and retained fees as per Terms & Conditions.

App platform subscriptions are billed and refunded (if applicable) by the platform, not Team Rh.

Data and account

Cancelling a subscription may not immediately delete your account or stored data; check Team Rh’s privacy and data-retention policies for details.

Keep copies of receipts and communications if you need to request deletion or dispute charges later.

Will I get a refund?

Digital content (Life Plan)

The Life Plan is treated as immediately supplied digital content. By giving express consent to immediate delivery you waive the 14‑day cooling‑off right.

As a result, Team Rh does not provide refunds once the Life Plan has been supplied, except where your legal consumer remedies apply for defective or misdescribed content.

Merchandise and gift vouchers

• Faulty or incorrect physical merchandise can be refunded, repaired or replaced if reported; Team Rh accepts returns up to 6 months after purchase.
• Team Rh provides a pre‑paid return label for eligible returns.
• Gift vouchers can be refunded within 14 days (subject to Team Rh’s returns policy).

App Store / Google Play purchases

• Subscriptions bought through app platforms must be refunded or cancelled through that platform’s process.
• Team Rh cannot access the platform’s billing to issue refunds directly for in‑app purchases.
• Platform terms and policies take precedence for cancellations and refunds of in‑app purchases.

Team Rh plans and pricing

Pricing availability

No publicly listed Team Rh pricing in INR for India is available from verified sources.

The app is free to download in India and in‑app pricing is not visible without the platform purchase flow.

How to obtain pricing

To get exact subscription or product prices for your region, contact Team Rh directly through the channels shown on their official communications or app pages.

For UK users a monthly price has been published elsewhere, but Indian pricing must be confirmed with Team Rh.

Your consumer rights in India

General consumer protections

Indian consumers have rights to fair trade practices and to seek redress for defective, misdescribed or undelivered products and services.

You can raise complaints if a digital product is defective, or if contractual promises are not met.

Practical steps for disputes

• Keep order confirmations, receipts and screenshots of terms and communications.
• If a platform (App Store / Google Play) sold the subscription, use the platform’s dispute and refund tools first.
• For unauthorised or recurring charges contact your bank or card issuer to request a chargeback if appropriate.

Customer experiences

Positive feedback

Users praise the app’s ease of use, helpful and responsive coaches, and supportive membership support.

Some reviewers report sustained results such as weight loss, improved habits and useful nutritional education.

Negative feedback

Common complaints include being locked into a 12‑month contract and difficulty cancelling, with customers reporting aggressive communications when attempting to cancel.

Other criticisms note app usability issues, demanding tracking or protein targets, and concerns about disclosure of terms.

Documentation checklist

Essential items to gather

• Order confirmation and receipt (email or in‑app).
• Screenshot of the terms and any clauses you relied on (cooling‑off, notice, life plan waiver).
• Records of cancellation requests and replies (emails, chat transcripts).
• Bank or card statements showing charges.

Optional supporting evidence

• Photos or descriptions of faulty merchandise when claiming a return or refund.
• Notes of any phone calls (date, time, who you spoke to) and outcome.

Common mistakes

Assuming every purchase is refundable

Do not assume a refund is automatically available for digital content supplied immediately; many services require express consent and waive cooling‑off rights.

Check whether you consented to immediate delivery for plans like the Life Plan before expecting a refund.

Cancelling through the wrong channel

If you bought through an app store, cancelling on the website or emailing Team Rh will not stop platform billing.

Always cancel via the original purchase channel: the Team Rh website for direct purchases, or the App Store/Google Play for in‑app subscriptions.

Comparative recap

Quick comparison

This table summarises cancellation and refund differences between purchase channels and the Life Plan.

After cancelling

Next practical steps

Keep a copy of your cancellation confirmation and any responses from Team Rh or the platform provider.

Monitor your bank or card for continued charges and contact your payment provider if unauthorised billing continues.

Where to seek help

• Use the support or help channels provided in the app or your purchase confirmation to request written confirmation.
• If you cannot resolve the issue, collect your documentation and consider filing a complaint with Indian consumer redressal authorities or seeking advice from your bank for chargeback options.

Address

Official postal address

Unit 5, Queen's Court North, Third Avenue, Team Valley, Gateshead, NE11 0BU, United Kingdom

Notes about location

Team Rh does not have a physical presence in India; the address above is the official UK contact address for cancellations and correspondence.