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Cancel TRAINERIZE
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Trainerize service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trainerize: Easy Method
What is Trainerize
Overview
Trainerize is a subscription-based fitness platform that connects users with personal trainers and fitness businesses for workout plans, messaging, and progress tracking.
The service is delivered via a web app and mobile apps, and subscription billing can be handled either directly by Trainerize (web) or through app stores (Apple/Google) depending on how the purchase was made.
Who uses it
Individuals use Trainerize to follow trainer-created programs, track workouts, and message coaches.
Trainers and fitness businesses use Trainerize to sell plans, manage clients, and deliver training content.
How to cancel Trainerize
Cancel (Account Owner) - web subscription
- Log in to Trainerize on the web.
- Go to Settings → Billing → click “Cancel auto-renew.”
- Account remains active until the end of the current billing cycle; no pro‑rated refunds are issued.
- Reference: Trainerize help: How Do I Cancel My Subscription?
Cancel via Apple App Store / Google Play
- If you subscribed through Apple or Google, Trainerize does not manage that subscription; cancel in your Apple App Store or Google Play account settings.
- Trainerize help articles do not provide platform-specific in-app cancellation steps; see guidance from the platform provider for exact steps.
- Note: Third-party writeups also note app-store subscriptions must be cancelled via those stores: postclic: Cancel Trainerize.
Clients who bought through a trainer
- Contact your trainer or the fitness business directly to cancel a client-side program; Trainerize does not control trainer-side billing.
- If the trainer is unresponsive, clients may remove card information on the desktop site or contact their bank to dispute charges.
- Reference: Trainerize help: Client of Trainer - How Do I Cancel?
Trainers cancelling client products
- Trainers can cancel recurring products from the web interface: Clients → Sales.
- Options include cancel at end of billing cycle, cancel immediately with a refund (trainer enters refund amount), or cancel immediately without a refund.
- Reference: Trainerize help: How to Cancel a Client’s Product
What happens when you cancel
Access and billing
When the account owner cancels via the web, the subscription stays active until the current billing period ends.
At the end of that cycle the account downgrades to the Free plan and recurring billing stops.
Data and content
Your account data (workouts, messages, client info) typically remains in the account but access to paid features is removed after downgrade.
If you need copies of receipts or program details, download them before the subscription ends or request them from your trainer/business.
Will I get a refund?
Refunds for web (account owner)
Trainerize does not provide pro‑rated refunds for unused portions of subscriptions when cancelled via the web.
No refunds are issued automatically for the remainder of the billing period after cancellation.
Refunds for client purchases
Refunds for purchases made through a trainer or business depend entirely on that trainer/business’s policy.
Trainerize does not guarantee or control refunds for client-side purchases; clients must negotiate with their trainer or bank.
Trainerize plans and pricing
Pricing availability
No exact INR-denominated pricing for India was found in the verified sources.
Official Trainerize pricing is published in USD; local conversion and taxes may apply at purchase.
Contact for pricing
| Plan | Price | Period | Notes |
|---|---|---|---|
| Individual / Client | Contact for pricing | Contact for pricing | Official pricing listed in USD on Trainerize site; local conversion may apply. |
| Trainer / Business | Contact for pricing | Contact for pricing | Plans and add-ons vary; check the Trainerize website or contact sales for exact USD rates. |
Your consumer rights in India
Key protections
Under Indian consumer law (Consumer Protection Act 2019), digital services should allow cancellation and may entitle consumers to refunds if the service is not delivered as promised.
Lack of access or repeated billing despite cancellation can be grounds for a complaint under Indian consumer protection laws.
How to act if you have a dispute
First collect documentation (receipts, messages, screenshots) and ask the trainer or business for resolution in writing.
If unresolved, you can escalate: contact your bank for charge disputes and consider filing a consumer complaint with the appropriate forum in India.
Customer experiences
Positive feedback
Users praise Trainerize for combining workout programming, messaging, and progress tracking into one app.
Many also note it is easy to use for non‑technical users and effective for managing multiple clients.
Negative feedback
Common complaints include difficulty cancelling subscriptions, recurring charges after cancellation attempts, and slow or poor customer support.
Other negatives reported are UI glitches, instability, and frequent paid add‑ons that users feel are pushed onto them.
See user reviews: Trainerize on Trustpilot.
Documentation checklist
What to collect
- Account email and username used with Trainerize.
- Payment receipts, invoices, and bank/statement entries showing charges.
- Screenshots of subscription status, cancellation confirmation, and messages to trainer/support.
How to present a complaint
- Summarise dates, amounts, and steps you took to cancel in chronological order.
- Attach supporting screenshots and ask the trainer/business for written confirmation of cancellation or refund.
Common mistakes
Assuming app uninstall cancels billing
Uninstalling the mobile app does not cancel subscriptions billed through the App Store or Google Play.
You must cancel the subscription in your Apple or Google account if you subscribed via those stores.
Not contacting the trainer or keeping records
Clients often skip contacting their trainer directly or fail to keep written proof, making disputes harder to resolve.
Always request and save confirmation of cancellation or refunds in writing, and keep transaction records.
Comparative recap
Quick comparison
The table below compares the main cancellation routes and what each controls regarding billing and refunds.
Which route to choose
Use the route that matches how you originally subscribed: web for account-owner subscriptions, app store for in-app purchases, and trainer contact for client purchases.
| Feature | Web (Account Owner) | App Store / Google Play | Client via Trainer | Trainer cancels client product |
|---|---|---|---|---|
| Who controls billing | Trainerize (web billing) | Apple or Google | Trainer or business | Trainer / business |
| How to cancel | Settings → Billing → Cancel auto‑renew | Cancel in App Store / Google Play settings | Contact trainer/business directly | Trainer cancels from Clients → Sales |
| Refunds | No pro‑rated refunds from Trainerize | Subject to store policies | Depends on trainer/business policy | Trainer may choose refund amount when cancelling |
| Access after cancel | Active until billing period ends; then downgrade | Depends on store; typically active until period end | Depends on trainer/business actions | Trainer can end immediately or at period end |
After cancelling
If billing continues
Confirm which account (web, Apple ID, Google account, or trainer billing) was charged and collect evidence of cancellation attempts.
If charges continue, contact your bank/card issuer to dispute recurring charges and provide your documentation.
Further help and references
- Trainerize web cancellation help: How Do I Cancel My Subscription?
- Client cancellation guidance: Client of Trainer - How Do I Cancel?
- Trainer cancelling client products: How to Cancel a Client’s Product
- Third‑party note about app-store subscriptions: postclic: Cancel Trainerize
Address
Head office
Trainerize (ABC Trainerize) - 1250 Homer Street, Suite 305, Vancouver, British Columbia, V6B 1C6, Canada.
Notes on contacting
For client-side billing issues, contact your trainer or fitness business first. For account-owner web billing questions, use the Trainerize help articles linked above.