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I hereby notify you of my decision to terminate the contract relating to the Healthifyme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation HealthifyMe: Easy Method
What is HealthifyMe
Overview
HealthifyMe is an India-based health and wellness app that provides personalized diet plans, workout routines, tracking tools and subscription-based coaching services.
How it works
Users subscribe through the web or mobile app (Google Play or Apple App Store) to access AI plans, coach plans and pro plans with varying features and durations.
How to cancel HealthifyMe
Cancel via Google Play or Apple App Store
- Open the Google Play Store or Apple App Store on the device you used to subscribe.
- Go to Subscriptions (Google Play) or Account > Subscriptions (App Store), find the HealthifyMe subscription and choose Cancel.
- Refund requests for these store purchases must be handled through the respective store - HealthifyMe cannot cancel or process refunds for store purchases.
Cancel web (direct) subscriptions
- Log in to your HealthifyMe account on the web or app and go to your Subscription / Billing section.
- Request cancellation at least 24 hours before the subscription renewal to prevent automatic renewal.
- If you cannot cancel online, contact HealthifyMe support through the app or recorded customer channels and keep a copy of the cancellation confirmation.
What happens when you cancel
Access and service
Cancelling stops future auto-renewal. You typically retain access until the end of the paid billing period unless otherwise stated by the plan terms.
Data and account
Account data and history are generally retained per HealthifyMe policies; cancelling a subscription does not automatically delete your account or personal data unless you request account removal.
Will I get a refund?
Web subscriptions (HealthifyMe plans)
HealthifyMe offers tiered refunds if you cancel web subscriptions within the first 45 days. The refund schedule is time-based as follows:
- Day 0 - 15: 75% refund
- Day 16 - 30: 50% refund
- Day 31 - 45: 25% refund
- After Day 45: No refund available
App Store / Google Play purchases & physical items
For AI plans bought through the App Store or Google Play, refunds and cancellations are governed by those platforms; HealthifyMe cannot process or override them.
Physical items included with plans (for example Smart Scale or CGM) are listed as non-returnable and non-refundable, but their value is not deducted from the eligible refund amount for web subscriptions.
HealthifyMe plans and pricing
Current sample plans
The table below lists commonly available plans and prices sourced from HealthifyMe plan listings and public offers. Prices and availability may change.
Notes on pricing
Offers and bundle discounts (for example 3-month bundles) reduce the effective monthly cost. Confirm final price at checkout.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| HealthifySmart (single month) | ₹999 | Monthly | AI-powered personalized diet & workout, unlimited Ria chat, tracking, recipes |
| HealthifySmart (3-month offer) | ₹2,399 | Quarterly | Same features as single month at discounted bundled rate |
| Smart Plan (general) | ₹999 | Monthly | Personalized diet plan, nutrient tracking, Ria, reports |
| Coach Plan 1 | ₹1,299 | Monthly | Includes 2 consultation calls/month + unlimited coach chat |
| Coach Plan 2 | ₹1,699 | Monthly | Dedicated diet & fitness coaches, personalized fitness plan |
| Pro Plan - 3 months | ₹13,200 | 3 Months | 2 Pro Coaches, unlimited consultations, personalized plans |
| Pro Med Plan - 3 months | ₹15,000 | 3 Months | 2 Pro Medical Coaches, unlimited consultations, Smart Scale |
| Pro Diabetes Plus - 3 months | ₹16,500 | 3 Months | Diabetes coaches, Smart Scale, 1 CGM |
| Pro Max Plan - 3 months | ₹19,500 | 3 Months | 3 Pro Coaches, studio workouts, Smart Scale, CGM, tests & doctor consults |
Your consumer rights in India
Right to clear terms
Under Indian consumer protection norms, you have a right to clear cancellation and refund terms before purchase. Sellers must honour their published policies.
When to escalate
If services or goods are not delivered or policies are misrepresented, you may file a consumer complaint, seek a refund, or pursue remedies under the Consumer Protection Act, 2019.
Customer experiences
Positive feedback
Some users praise quick and helpful customer responses for specific issues and appreciate the coaching and app features.
Common complaints
Public reviews frequently cite slow or absent customer service, delivery failures for devices (Smart Scale, CGM), unclear billing and difficulties obtaining refunds.
For a sample of user reviews, see the public review page: HealthifyMe reviews on Trustpilot.
Documentation checklist
Before contacting support
- Subscription/order ID and purchase date
- Payment receipts or transaction screenshot
- Plan name and billing cycle details
- Delivery tracking and serial numbers for devices (if applicable)
When escalating a refund or complaint
- Copies of all communication with customer care (emails, chat transcripts)
- Bank statement entries showing the charge
- Any screenshots of in-app cancellation attempts or error messages
Common mistakes
Not cancelling in the right place
Many users attempt to cancel via HealthifyMe when the subscription was purchased through Google Play or the App Store; those must be cancelled on the store.
Missing time limits and evidence
Failing to request cancellation or refunds within the stated windows (24-hour renewal cutoff, 45-day refund window) or not keeping receipts and communication makes claims harder to resolve.
Comparative recap
Quick comparison
The table below summarizes key differences between web purchases and app-store purchases to help you decide how to cancel and claim refunds.
How to use this table
Use it to check where you purchased the plan and follow the appropriate cancellation/refund route described earlier.
| Aspect | Web subscription | Platform purchases (Google Play / App Store) | 期間 |
|---|---|---|---|
| Cancellation method | Cancel in-app or via HealthifyMe account / support | Cancel through Google Play or App Store subscription settings | Varies |
| Refund policy | Tiered refund within 45 days (75%/50%/25%) | Refunds handled solely by the store; follow their process | Varies |
| Physical device returns | Devices non-returnable/non-refundable; value not deducted from web refund | Store refunds generally do not cover manufacturer-delivered devices; follow store policy | Varies |
| Auto-renewal | Auto-renews unless cancelled 24 hours before renewal | Store-managed auto-renewal; cancel in store to stop renewal | Varies |
After cancelling
Next steps
Keep copies of confirmation messages, receipts and support chats until refunds or other issues are fully resolved.
Where to seek help
- Contact HealthifyMe in-app support or use the help section in your account.
- If unresolved, you may escalate with your payment provider or file a consumer complaint under Indian law.
- For examples of user reports and experiences, see public reviews: Trustpilot: HealthifyMe reviews.
Address
Registered office
HealthifyMe Wellness Private Limited
30, 80 Feet Road, HAL 3rd Stage, Indiranagar, Bengaluru, Karnataka 560075, India
Notes
No separate public address for subscription cancellations is specified; use in-app support or the registered office for formal communications if required.