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Cancel TOOTHSI
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Toothsi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Toothsi: Easy Method
What is Toothsi
Overview
Toothsi is an India-based company offering at-home clear aligner treatment for teeth straightening. It provides digital treatment plans, custom aligners, and remote monitoring overseen by dental professionals.
How it works
Customers typically purchase a plan, complete an impression or a 3D scan, and receive a sequence of custom aligners delivered over the course of treatment. Some plans include virtual or in-clinic consultations and additional care items like whitening kits.
How to cancel Toothsi
Before you begin
Check your order date and production status immediately. Cancellation rules depend on the time since first payment and whether aligner production has started.
Step-by-step cancellation
- Locate your order confirmation and payment receipt before contacting support.
- Contact Toothsi support via the customer support channel you used to purchase (their website/support form is the primary route).
- State clearly you want to cancel, include order ID, date of payment, and any relevant screenshots.
- Ask whether your aligners have entered production - if production has begun, refunds are generally not available.
- Request a written confirmation of cancellation and the expected refund timeline.
What happens when you cancel
Service access
After cancellation, active treatment services and scheduled shipments will stop. You will not receive further aligners or remote-monitoring services once cancellation is processed.
Account and data
Toothsi will retain your treatment records and consent documentation as part of their clinical and business records. Ask support how long they retain or how to request data deletion if required.
Will I get a refund?
Standard refund rules
Toothsi's stated refund policy sets specific cancellation fees based on timing: within 48 hours of first payment a fee of ₹5,000 applies; between 48 hours and 7 days (and before aligner production begins) the fee is ₹12,000.
Exceptions and timelines
If aligner production has already begun at cancellation, the full amount becomes non-refundable. A full refund is available only if expert assessment finds aligner treatment clinically unfeasible.
Approved refunds are processed within 30 business days. Deductions may include third-party transaction charges, processing fees, and any loan/EMI rejection fees.
For the official policy, see Toothsi’s refund policy: Toothsi refund policy.
Toothsi plans and pricing
Pricing overview
Prices vary by plan complexity, location, and promotions. EMI plans are available on many packages.
Common inclusions
Most plans include a digital treatment plan, custom aligners, remote monitoring, and in some cases whitening kits, retainers, or clinic visits depending on the selected plan.
| Plan | Price | Period | Features |
|---|---|---|---|
| Classic | ₹52,999 | One-time | Affordable package; EMI from ₹1,499/month; basic aligners and remote monitoring |
| Ace | ₹77,999 | One-time | Faster treatment; EMI from ₹1,999/month; more aligners and whitening kit |
| Luxe (Premium & Fast) | ₹97,999 | One-time | Premium, faster treatment; EMI from ₹2,499/month; highest inclusions |
| Classic (Delhi - one-time) | ₹66,999 | One-time | EMI from ₹3,019/month; consultation, X-ray, clinic visit, virtual consultation |
| Ace (Delhi - one-time) | ₹81,999 | One-time | EMI from ₹3,416/month; virtual consultation, X-ray, clinic visit, whitening kit & water flosser |
| Discounted via Times Prime | ₹39,999 (onwards) | One-time | Post-₹18,000 Times Prime discount; EMI from ₹1,499/month |
| Spark (Lite Correction) | ₹45,000 - ₹65,000 | One-time | Very mild cases; limited aligners, one impression kit, remote monitoring |
| Aligners (Comprehensive Correction) | ₹75,000 - ₹1,20,000 | One-time | Moderate cases; full custom aligners, 3D smile plan, monitoring, retainers |
| Toothsi+ (Premium Comprehensive Care) | ₹1,20,000 - ₹1,80,000+ | One-time | Complex cases; attachments, specialist oversight, possible in-person check-ups |
Your consumer rights in India
Legal protections
Under Indian consumer protection law, customers have rights against unfair trade practices, deficient services, and misleading advertising. The Consumer Protection Act, 2019 provides mechanisms to seek redressal for non-delivery or misrepresentation.
Practical steps to enforce rights
If support fails, customers can file complaints with local consumer forums or consumer courts. Many users have used public pressure (reviews, social media) to prompt refunds when company support was unresponsive.
For serious fraud or unauthorized transactions, consider contacting your bank to dispute payments and consult legal counsel for escalation to police or consumer authorities.
Customer experiences
Positive reports
Some users report smooth treatment, timely service, and satisfactory results. User reviews on public forums note quick results and good quality in several cases.
See examples of positive feedback: AppTail notes.
Negative reports
There are numerous complaints about delayed refunds, poor customer service, repeated outreach without resolution, and alleged misleading practices regarding scans, charges, or loan activations.
Public discussions and news coverage document these issues: reddit example, news coverage.
Documentation checklist
Essential documents
- Order confirmation and invoice (email or app screenshot).
- Payment receipts, transaction IDs, and bank statements showing the charge.
- All correspondence with Toothsi (emails, chat logs, support ticket numbers).
- Photos or timestamps of impression kits, 3D scan confirmations, and shipment tracking if relevant.
- Any loan/EMI documents or third-party payment agreements used at purchase.
Optional supporting evidence
- Screenshots of app status showing production or completion states.
- Medical or dental assessment if claiming treatment is clinically unfeasible.
- Records of repeated contact attempts (dates/times of calls, emails).
Common mistakes
Assuming a universal cooling-off period
Many customers expect a 14-day 'cooling-off' full refund habitually offered in other contexts. Toothsi's policy does not guarantee a blanket 14-day full refund - refunds depend on timing and production status.
Poor documentation and delayed action
Failing to save order receipts, support messages, and production status can weaken refund claims. Delaying cancellation until production starts often makes the amount non-refundable.
Comparative recap
Quick policy comparison
| Topic | Toothsi policy | Typical consumer expectation |
|---|---|---|
| Cancellation window | Within 48 hours: ₹5,000 fee; 48 hours - 7 days (before production): ₹12,000 fee; after 7 days: non-refundable | Expectation of full refund within a short cooling-off period for many consumer services |
| Production started | If production begun, full amount generally non-refundable | Consumers generally expect deductions if costs were incurred, but not always full forfeiture |
| Refund processing time | Refunds processed within 30 business days after approval; full refund for clinical infeasibility within 15 - 30 days | Consumers expect prompt refunds; industry norms vary from days to a few weeks |
After cancelling
What to expect next
Keep the cancellation confirmation and monitor refund status. Expect communication from Toothsi about next steps and any deductions applied to the refund.
Helpful links and escalation
Review the official refund terms here: Toothsi refund policy.
For public reports and experiences, see:
Address
Primary office
9th Floor, Raheja Plaza, B Wing, Lal Bahadur Shastri Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086.
Contact tips
When visiting or sending documents, include your order ID and full name. Retain copies of everything you hand over or email for future reference.