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Cancel VISION EXPRESS
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Vision Express service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vision Express: Easy Method
What is Vision Express
Overview
Vision Express is an optical retailer operating in India that offers eye tests, prescription eyeglasses, sunglasses, contact lenses and related eye-care products.
The service is operated under Reliance Vision Express Private Limited and sells through its website and app channels.
Services offered
Services include in-store and online product sales, prescription eyewear fulfillment, and contact lens packs of various durations and materials.
Support for order issues is handled through official customer-support channels provided by the company.
How to cancel Vision Express
When you can cancel
Orders (partial or full) can be cancelled on the website or app before the invoice is issued and before invoice processing begins.
Prescription eyeglasses and prescription sunglasses cannot be cancelled once the order is placed.
Cancellation steps
- Locate your order tracking number or order ID from the confirmation email or account orders page.
- Send an email to support@visionexpress.in with the tracking number and a clear cancellation request.
- State whether you want a full or partial cancellation and include any relevant order details to speed verification.
- Await confirmation that the invoice has not yet been processed; cancellation is accepted only before invoice issuance.
What happens when you cancel
Order status and access
If the cancellation is accepted before invoice issuance, the order will be marked cancelled and fulfilment will stop.
If invoice processing has begun or order is for prescription eyewear, cancellation will generally be declined.
Data, renewals and records
Your account order history will retain a record of the cancelled order for reference and support.
No automatic renewals are involved for one-time purchases like glasses or lens packs; subscription billing was not found in public listings.
Will I get a refund?
Refund eligibility
Refunds are available only for non-compliant products such as damaged, defective or incorrect items, not for change-of-mind returns.
Returns claiming non-compliance must be initiated within 14 days of delivery for eligibility.
Refund timing and exceptions
- Once return/cancellation is verified, refunds are processed within 7 working days and credited to the original mode of payment.
- No cash refunds are issued; shipping charges are refunded only if the product is defective/damaged and verified.
- General change-of-mind returns are not accepted unless the product is non-compliant (e.g., does not match description).
Vision Express plans and pricing
Pricing summary
The following prices are taken from Vision Express India product listings and reflect one-time purchase prices where shown.
Prices are listed in INR and are inclusive of applicable taxes where specified.
| Plan | Price | Period | Features |
|---|---|---|---|
| Vision Express Daily (30 Lens Pack) | ₹1,399 | One-time / Pack of 30 lenses | Contact lenses, inclusive of all tax |
| Vision Express Monthly Bio-Comfort (6 Lens Pack) | ₹2,899 | One-time / Pack of 6 lenses | Premium silicon hydrogel contact lenses |
| Vision Express Monthly Hydrogel Contact Lenses (3 Lens Pack) | ₹599 | One-time / Pack of 3 lenses | Hydrogel contact lenses |
| Vision Express Monthly Silicon Hydrogel Contact Lenses (3 Lens Pack) | ₹999 | One-time / Pack of 3 lenses | Silicon hydrogel contact lenses |
| Vision Express GadgetPro Computer Glasses | ₹999 onward | One-time / per pair | Blue-light filtering computer glasses |
| Vision Express Ready Reader (+1.25) | ₹599 | One-time / per pair | Reading glasses, +1.25 power, full-rim rectangle |
Your consumer rights in India
Right to cancellation
Indian consumer law generally provides a 14-day cooling-off period for e-commerce purchases for change-of-mind cancellations.
However, Vision Express’s official practice permits cancellation only before invoice issuance, not after, for change of mind.
Right to refund
Consumers are entitled to refunds for defective or wrongly delivered goods under Indian law; Vision Express allows refunds for non-compliant items within 14 days.
Refunds are processed after verification and are credited to the original payment method within 7 working days as per policy.
Customer experiences
Positive feedback
Local reviews note friendly and professional staff in several outlets, good sunglass collections, and thorough eye tests at some locations.
Some customers praised hospitality and the quality of glasses at specific Vision Express stores.
Critical feedback
Other reviews raised concerns about product quality, perceived incorrect eye tests, and pricing that some customers found high.
Online forum comments also flagged occasional dissatisfaction with service or value, advising prospective buyers to compare options.
Documentation checklist
Before you request cancellation
- Order ID or tracking number from your order confirmation.
- Copy of the order confirmation email or screenshot of the order in your account.
- Clear statement that invoice has not been issued (if available) or request to confirm invoice status.
For returns and refund claims
- Photos or videos showing damage, defect, or incorrect item received.
- Original packaging, tags and accessories, if applicable.
- Delivery proof and date to confirm the 14-day return timeframe.
Common mistakes
Attempting to cancel after invoice issuance
Many customers try to cancel after the invoice has been issued; Vision Express only accepts cancellations prior to invoice processing.
Always confirm invoice status quickly to avoid losing the cancellation window.
Expecting refunds for change of mind
Expecting a refund for simply changing your mind is a common error; Vision Express restricts refunds to non-compliant products.
If the product differs from the description or is defective, document and raise the return within 14 days.
Comparative recap
Policy vs typical e-commerce rights
The table below compares key points of Vision Express policy with general e-commerce expectations under Indian consumer law.
| Aspect | Vision Express policy | Typical Indian e-commerce consumer right |
|---|---|---|
| Cancellation window | Allowed only before invoice issuance (website/app). | 14-day cooling-off period commonly available for change of mind. |
| Refund eligibility | Only for non-compliant items (damaged/defective/incorrect) within 14 days. | Refunds required for defective or wrongly delivered goods; change-of-mind often allowed by some sellers. |
| Prescription eyewear | Cannot be cancelled once placed. | Prescription goods often have tighter restrictions across retailers due to customization. |
| Processing time | Refunds processed within 7 working days after verification. | Processing times vary, but timely refund processing is expected under consumer law. |
After cancelling
What to expect next
Wait for confirmation from support that cancellation was accepted and for any refund processing updates if applicable.
Keep all order and communication records until the cancellation and refund (if any) are fully resolved.
Help and next steps
- Contact support by emailing support@visionexpress.in with your order/tracking number for cancellation or return queries.
- If you face unresolved issues, note dates and communications and consider escalating via consumer grievance channels available under Indian law.
Address
Registered office (for reference)
No. 212, 10th Floor, Tulsiani Chambers, Nariman Point, Mumbai, Maharashtra, India.
Support contact
Email: support@visionexpress.in
Use the email above to initiate cancellations (pre-invoice) and return/refund requests for non-compliant products.