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I hereby notify you of my decision to terminate the contract relating to the Earthlink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Earthlink: Easy Method
What is Earthlink
Overview
Earthlink is an internet service provider that offers residential and business broadband plans in India and other markets. Services typically include fiber‑net plans with multiple speed tiers and add‑on subscriptions.
Scope and differences
Earthlink operates different support and policy structures across countries; some cancellation and refund rules published by EarthLink (US) may not match the India offering. This guide focuses on practical cancellation steps and India‑relevant information.
How to cancel Earthlink
Primary cancellation methods
- Voice call to Earthlink customer support (use the phone number on your bill or contact page).
- Written request: email, fax, or postal mail including required account details and signature (typed signature accepted where stated).
Step‑by‑step cancellation process
- Locate your account number and recent billing details from your invoice or online account.
- Decide a desired cancellation date and prepare a written request (include account number, requested cancellation date and request date).
- Call support first to check any service‑specific terms, then send the written cancellation via email or postal mail if required.
- Keep copies of all communications and any ticket or reference numbers provided by support.
- Request written confirmation of the cancellation and a final bill or statement showing any outstanding balances or refunds.
What happens when you cancel
Service access and disconnect
Service access typically ends on the cancellation date you provide or the date Earthlink processes the request. Equipment collection or return instructions may follow if Earthlink supplied a modem or router.
Billing and final charges
Your account will receive a final invoice covering charges up to the disconnection date, any applicable early termination fees, and adjustments for prepaid periods where applicable. Retain the final invoice for records.
Will I get a refund?
General refund policy
EarthLink (US) removed its prior remorse/cooling‑off period effective 16 September 2024, so early cancellations within 30 days may incur Early Termination Fees and may not receive refunds of monthly or installation fees. See EarthLink help for details.
Payment‑method processing rules and exceptions
- Credit card refunds (where applicable) may be auto‑approved and processed quickly but can take up to 3 days to appear.
- Bank draft or check refunds may be held up to 20 days before approval and processing.
- India‑specific refund handling is not publicly documented in Earthlink India help pages; confirm with local support for any promotional or plan‑specific refunds.
Earthlink plans and pricing
Available plans (summary)
The following table lists common Home and Business Fiber‑Net plans and pricing sourced from Earthlink Communications India materials.
Notes on pricing and promotions
“Unlimited” refers to truly unlimited data per provided plan notes. Minimum‑duration clauses and promotional inclusions (Aha, Zee5) apply as specified for each plan.
| Plan | Price | Period | Features |
|---|---|---|---|
| EL25 | ₹500 | Monthly | 25 Mbps, Unlimited, minimum 6 months, up to 150 m cabling allowed |
| EL40 | ₹700 | Monthly | 40 Mbps, Unlimited, minimum 3 months, free installation on 6‑month plan, up to 250 m cabling |
| EL60 | ₹1000 | Monthly | 60 Mbps, Unlimited, minimum 3 months, promotional Aha subscriptions on select tenures |
| EL100 | ₹1300 | Monthly | 100 Mbps, Unlimited, minimum 3 months, promotional Aha & Zee5 on select tenures |
| SHEL 40 Mbps (Business) | ₹900 | Monthly | 40 Mbps, Unlimited, business plan |
| SHEL 50 Mbps (Business) | ₹1200 | Monthly | 50 Mbps, Unlimited, business plan |
| SHEL 60 Mbps (Business) | ₹1400 | Monthly | 60 Mbps, Unlimited, business plan |
| SHEL 100 Mbps (Business) | ₹1800 | Monthly | 100 Mbps, Unlimited, business plan |
Your consumer rights in India
Statutory protections
Indian consumer law (for example, the Consumer Protection Act, 2019) provides remedies against unfair trade practices, misleading advertising, and deficient services. These remedies are available through consumer commissions and grievance forums.
Practical steps for enforcement
- Raise formal complaints with Earthlink support and keep evidence of promises, invoices, and correspondence.
- If unresolved, escalate to local consumer‑grievance mechanisms or file a complaint with the district consumer forum or state commission.
Customer experiences
Positive feedback
Some customers praise professional installation, punctual engineers, and reliable service in daily use. Positive testimonials highlight easy setup and trouble‑free connectivity in many cases.
Negative feedback
Other users report long hold times, poor customer service, billing issues, unexpected charges, and difficulties securing refunds. Local reviews sometimes cite service downtime and unsatisfactory support.
Documentation checklist
Required details to include
- Account number and customer name exactly as on the bill.
- Desired cancellation date and the date you send the request.
- Reason for cancellation (optional but helpful) and contact details for follow‑up.
Supporting documents to keep
- Copies of invoices, payment receipts, promotional offer screenshots, and any chat or email transcripts.
- Written confirmation of cancellation from Earthlink and the final bill or settlement statement.
Common mistakes
Missing or incomplete information
Failing to include your account number or a clear cancellation date can delay processing. Always include these in any written request.
Relying only on verbal confirmation
Verbal promises are hard to enforce. Always ask for written confirmation and retain emails or ticket numbers. This helps if billing disputes arise later.
Comparative recap
Quick comparison of key points
The table below summarizes cancellation, refund, pricing, and support highlights to help decide or prepare for cancellation.
| Item | Cancellation | Refund | Pricing (typical) | Support notes |
|---|---|---|---|---|
| Method | Call or written request (email/fax/mail) | Processed per payment method; no universal 14‑day cooling‑off | Plans from ₹500 - ₹1800/month | Mixed reviews; keep records of all contacts |
| Timing | Specify desired disconnect date in request | Credit card refunds faster; checks/bank drafts may take longer | Promotions and minimum tenures may apply | Escalate unresolved issues to consumer forums |
| Risk | Possible early termination fees for short tenures | No guaranteed remorse period (US policy removed 16‑Sep‑2024) | Check minimum commitment to avoid fees | Document everything to support disputes |
After cancelling
Follow‑up actions
- Confirm equipment return or pickup instructions and return items on time to avoid charges.
- Review the final bill and request a written settlement if there are outstanding disputes.
Useful links and references
For EarthLink policy details and refund processing information, consult the official help articles below.
Address
Registered address
Sr. No. 117, Alhat Wasti, Dehu‑Alandi Road, Moshi, Tal. Haveli, Dist. Pune, Maharashtra 412105, India.
Operational notes
Use the registered address for legal or formal postal communications. For customer support and routine cancellation requests, use the contact channels provided on your bill or the Earthlink contact page.