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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Excitel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Excitel: Easy Method
What is Excitel
Excitel is an Indian broadband internet service provider offering fibre-based, prepaid and subscription plans with unlimited data and no FUP in many plans. The service is supplied as a home or business broadband connection rather than an in-app subscription tied to app stores.
Overview
Excitel markets high-speed plans (100 - 300 Mbps typical tiers) and multi-month prepaid bundles in several cities. Pricing varies by duration and city-level offers.
Service model
Customers pay advance/prepaid amounts, may receive an ONU/router on security deposit, and manage accounts through Excitel’s app or web portal and local regional partners.
How to cancel Excitel
Online cancellation steps
- Open the Excitel mobile app or log in to the Excitel web portal and look for the cancellation, relocation or service discontinuation option.
- Follow the on-screen flow to submit a cancellation or shifting request; complete any required forms and confirm the request before final submission.
- Cancel shifting requests before feasibility check and payment to avoid charges; once payment or activation is completed, refund may not be available.
Support and regional partners
- If you cannot cancel online, contact Excitel customer support or your local Excitel Regional Partner to raise the cancellation or disconnection request.
- Keep ticket IDs and confirmation screenshots from support chats or emails for follow-up and dispute escalation.
Reference
Excitel’s cancellation-related rules and exceptions are stated in their Terms & Conditions: Excitel Terms & Conditions.
What happens when you cancel
Service access and termination
On confirmed cancellation Excitel will discontinue broadband access according to the account closure timeline they provide. Active service renewals stop once the account is deactivated.
Device return and deposit handling
If you received an ONU/router on security deposit, Excitel requires return of the device in good condition and clearance of outstanding dues before initiating deposit refund.
Final billing
Outstanding charges up to the closure date must be cleared. Any prepaid plan balance is generally subject to Excitel’s refund rules and may not be refundable.
Will I get a refund?
General policy
One-time setup or installation charges are non-refundable as per Excitel’s Terms & Conditions.
Prepaid plan charges are generally non-refundable; customers often report refusals for refunds on prepaid service disruptions or early termination.
Exceptions and timelines
- Security deposit refunds (for example, ~Rs. 2000 for an ONU) are processed only after the device is returned in good condition and dues are cleared.
- Excitel states security deposit refunds are processed within 45 working days after verification.
- If feasibility check fails for a new connection, the initial payment (advance) may be refunded per their policy.
References and reports
See Excitel’s Terms & Conditions for refund rules: Excitel Terms & Conditions.
Customer complaints about withheld refunds and service issues are documented in public complaint reports and forum posts (example complaint): voxya complaint.
Excitel plans and pricing
Pricing snapshot
Below are representative plans and prices verified from Excitel promotions and listings. Prices are shown excluding taxes where noted.
Notes on billing
GST and city-specific offers (for example, Delhi plans) may affect the final billed amount. Confirm exact prices in the app or on Excitel’s site before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| 100 Mbps - 1 month | ₹699/month (excl. taxes) | Monthly | Unlimited data, no FUP, fibre-based |
| 100 Mbps - 3 months | ₹565/month (excl. taxes) | 3‑Month Prepaid | Unlimited data, no FUP |
| 100 Mbps - 4 months | ₹508/month (excl. taxes) | 4‑Month Prepaid | Unlimited data, no FUP |
| 100 Mbps - 6 months | ₹490/month (excl. taxes) | 6‑Month Prepaid | Unlimited data, no FUP |
| 100 Mbps - 9 months | ₹424/month (excl. taxes) | 9‑Month Prepaid | Unlimited data, no FUP |
| 100 Mbps - 12 months | ₹399/month (excl. taxes) | 12‑Month Prepaid | Unlimited data, no FUP |
| 200 Mbps - 1 month | ₹799/month (excl. taxes) | Monthly | Unlimited data |
| 200 Mbps - 3 months | ₹638/month (excl. taxes) | 3‑Month Prepaid | Unlimited data |
| 200 Mbps - 4 months | ₹572/month (excl. taxes) | 4‑Month Prepaid | Unlimited data |
| 200 Mbps - 6 months | ₹545/month (excl. taxes) | 6‑Month Prepaid | Unlimited data |
| 200 Mbps - 9 months | ₹471/month (excl. taxes) | 9‑Month Prepaid | Unlimited data |
| 200 Mbps - 12 months | ₹449/month (excl. taxes) | 12‑Month Prepaid | Unlimited data |
| 300 Mbps - 1 month | ₹899/month (excl. taxes) | Monthly | Unlimited data |
| 300 Mbps - 3 months | ₹732/month (excl. taxes) | 3‑Month Prepaid | Unlimited data |
| 300 Mbps - 4 months | ₹636/month (excl. taxes) | 4‑Month Prepaid | Unlimited data |
| 300 Mbps - 6 months | ₹600/month (excl. taxes) | 6‑Month Prepaid | Unlimited data |
| 300 Mbps - 9 months | ₹533/month (excl. taxes) | 9‑Month Prepaid | Unlimited data |
| 300 Mbps - 12 months | ₹499/month (excl. taxes) | 12‑Month Prepaid | Unlimited data |
| Delhi Area - 12 months | ≈₹400/month | 12‑Month | Unlimited data; may include OTT add‑ons |
| Delhi Area - 9 months | ≈₹424/month | 9‑Month | Unlimited data; may include OTT add‑ons |
Your consumer rights in India
Internal escalation options
If a cancellation or refund is delayed or unresolved, use Excitel’s escalation path: raise the issue with the nodal officer and then the Appellate Authority inside the company as per their charter.
External remedies
If internal escalation is unsatisfactory, customers may approach TRAI, TDSAT, or file a consumer complaint in District/State/National Consumer Commission under Indian consumer protection laws.
Case law and regulator action
Consumer panels have ordered refunds and compensation in cases of deficient broadband service; one such order is recorded in a recent consumer panel decision: Times of India - consumer panel decision.
Customer experiences
Positive reports
Some long-term users report stable service and good value for money, citing uninterrupted connectivity over years in a few threads and reviews.
For aggregated user reviews see feedback listings such as Trustpilot: Excitel on Trustpilot.
Negative reports
Many review posts and complaint threads report unreliable connectivity, slow ticket resolution, and disputes over security deposit refunds.
Public complaint examples and narratives include service failure with refund disputes: example complaint on voxya.
Documentation checklist
Before you request cancellation
- Account number and registered mobile/email used with Excitel.
- Payment receipts for advance/prepaid plan and any installation charges.
- Order/shifting request reference and feasibility check records (if applicable).
For disputes and refunds
- Device return receipt or acknowledgement from regional partner confirming ONU/router return.
- Support ticket IDs, chat transcripts, email confirmations and screenshots of payment/refund promises.
- Photo evidence of device condition when returned (to counter alleged damage claims).
Common mistakes
Typical errors customers make
Many customers expect immediate refunds after cancellation without returning the security-deposit device; this often delays or voids the deposit refund.
Another frequent error is cancelling a shifting request after paying for feasibility or activation; those payments may be non-refundable.
How to avoid them
Always document payments, obtain written return receipts for devices, and cancel before paying for feasibility or activation if you wish to avoid charges.
Keep copies of all communication and escalate promptly if responses are delayed beyond the stated timelines.
Comparative recap
Quick comparison
The table below summarizes key practical points about cancellation, refunds and service experience based on verified terms and public complaint data.
Notes
This is a concise comparison to help decision-making; consult Excitel’s official T&C for binding terms.
| Feature | Excitel | Notes |
|---|---|---|
| Cancellation method | App/portal or support/regional partner | Not handled via Apple/Google app stores; use Excitel channels. |
| Security deposit refund | Refund after device return and dues cleared | Processed within 45 working days per T&C; disputes reported. |
| Prepaid plan refunds | Generally non-refundable | Feasibility-failures may allow refund of initial payment. |
| Customer support & escalation | Company nodal officer and appellate authority | External escalation to TRAI/TDSAT or consumer court if unresolved. |
| Pricing | Competitive multi-month prepaid bundles (100 - 300 Mbps) | Prices excl. taxes; city-specific offers (e.g., Delhi) may differ. |
After cancelling
Confirmations to expect
After cancellation, retain the confirmation message or ticket ID from Excitel and any email confirming account closure or device return acceptance.
Monitor your bank or payment method for any eligible refund, remembering the stated 45 working days window for deposit refunds.
Next steps if refund is delayed
- Follow up with the support ticket and request escalation to the nodal officer within Excitel.
- If unresolved, escalate to the Appellate Authority and consider filing a formal consumer complaint or approaching regulatory bodies.
Relevant references: Excitel Terms & Conditions, and consumer reporting of cases: Times of India.
Address
Registered / Head office
Second & Third Floor, Plot No. 48, Okhla Industrial Estates, Phase‑III, South Delhi, Delhi 110020, India.
How to send a written complaint
If you wish to send a written cancellation or refund complaint, send it by registered post or tracked courier to the address above and include all supporting documents listed in the checklist.
For Excitel’s official service terms see: Excitel Terms & Conditions.