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I hereby notify you of my decision to terminate the contract relating to the Fios service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fios: Step-by-Step Guide
What is Fios
Overview
Fios is Verizon's fiber-optic internet and TV service brand offering high-speed connectivity and bundled services for homes and businesses.
In India, availability is limited and information is provided via Verizon's India support pages rather than local app-store flows.
Availability
Fios is primarily a U.S. service; any India-specific presence is handled through Verizon's business support channels.
Official India support and instructions are published on Verizon's India support portal.
How to cancel Fios
Primary cancellation routes
- Use the My Verizon portal: sign in, open account settings or dashboard, choose "Disconnect Service" and follow on-screen prompts.
- Contact Verizon India support as listed on the official India support page for phone-based cancellation assistance.
Step-by-step checklist
- Sign in to My Verizon and go to your account dashboard.
- Locate "Disconnect Service" under account settings and request cancellation.
- If you call support, confirm your account details, request a confirmation number and cancellation date.
- Ask about final charges, equipment return instructions and obtain written/email confirmation.
What happens when you cancel
Service access
Service typically continues until the cancellation date provided by Verizon or the end of the billing cycle, depending on their policy.
Access to online portals and on-demand content may be removed on or shortly after the disconnection date.
Billing and data
- Verizon's billing practices may not prorate for partial billing periods.
- Expect a final bill; keep records of confirmation numbers and dates to dispute charges if necessary.
- Retain copies of any account statements and correspondence for 6 - 12 months.
Will I get a refund?
General policy
There is no clearly defined 14-day cooling-off or guaranteed refund policy for Fios in India from available sources.
Verizon frequently does not prorate final bills and customers report being charged for the full billing cycle after cancellation.
Exceptions and dispute options
- If you believe you are owed a refund, request a written explanation from Verizon and keep the cancellation confirmation.
- Escalate within Verizon support, and if unresolved, consider disputing charges with your payment provider or card issuer.
- Customer reports indicate refunds are uncommon; save all evidence if you plan to escalate or dispute.
Fios plans and pricing
Pricing availability
No verified INR pricing or India-specific consumer plans for Fios were found in the sources available for 2024 - 2025.
For current availability and pricing inquiries contact Verizon via their India support page.
Contact for pricing
| Plan | Price / Details | Period |
|---|---|---|
| Contact for pricing | Please contact Verizon India support for availability and pricing information. | N/A |
Your consumer rights in India
Legal context
There is no clear India-specific 14-day cooling-off right for Fios services in the available documents and user reports.
Consumers should rely on contractual terms and Verizon's internal policies when seeking refunds or cancellations.
Practical steps to protect rights
- Obtain written confirmation of cancellation and any final-bill breakdown.
- Keep copies of communications, billing statements and return receipts for equipment.
- If disputes persist, escalate within Verizon and consider lodging a dispute with your card issuer or payment provider.
Customer experiences
Reported negatives
- Multiple customers report poor customer service and unresolved billing issues.
- Common complaints include being charged a full month after early cancellation and difficulty obtaining refunds.
- Reports of equipment return problems and lingering subscription charges are frequent.
Where these reports come from
Customer reviews and discussions documenting these issues are available on public review and forum pages.
See user reports on Trustpilot and community threads for examples and anecdotal experiences.
Documentation checklist
Before you cancel
- Account number and registered account-holder details.
- Recent bills to confirm billing cycle dates and payment method.
- Login credentials for My Verizon (or ensure you can access the account).
At cancellation
- Written/email cancellation confirmation and confirmation number.
- Final-bill estimate and details on equipment return (addresses, deadlines).
- Record the name and ID of the support agent you speak with.
Common mistakes
Assuming automatic prorating
Many customers assume they will receive a prorated refund when cancelling mid-cycle.
Reports indicate Verizon may still bill for the full cycle; always confirm billing treatment before cancelling.
Failing to return equipment or get confirmations
Not returning hardware or failing to obtain a return receipt can lead to extra charges on final bills.
Always request an equipment-return tracking number and keep proof of postage or handover.
Comparative recap
Quick comparison
| Feature | Fios (India) | Period |
|---|---|---|
| Availability | Limited; handled via Verizon India/business support channels. | N/A |
| Cancellation methods | My Verizon portal or official India support contact. | N/A |
| Refunds / Prorating | No guaranteed prorating; refunds uncommon per user reports. | N/A |
| Customer support experience | Frequent complaints about billing and service resolution delays. | N/A |
After cancelling
Follow-up actions
- Retain cancellation confirmation and check your next bank/card statement for unexpected charges.
- Return all equipment promptly and keep proof of return.
- If billed incorrectly, escalate within Verizon and, if necessary, file a dispute with your payment provider.
Helpful links
Address
Corporate address
Primary Fios/Verizon location (U.S. corporate): 57 Willoughby St, Brooklyn, NY 11201, USA.
Local support pointer
For India-specific contacts and local cancellation support, consult Verizon's India support page linked above.