Cancellation Jio Airfiber: Easy Method

What is Jio Airfiber

Service overview

Jio Airfiber is Reliance Jio's wireless broadband offering providing high-speed internet over a subscription model. It targets home and small-office users with multiple monthly and longer-term plans.

Typical setup

The service is delivered using Jio-supplied equipment and requires activation by Jio technicians or a field installation. Plans often include data allowances and bundled OTT/TV benefits.

How to cancel Jio Airfiber

Primary method: contact customer care

• Call the Jio helpline (example: 1800-896-1999) or local JioCare numbers and request disconnection.
• Email a clear cancellation request to care@jio.com or jiofibercare@jio.com and ask for written confirmation.
• Keep timestamps and reference IDs from call or email replies.

If the app/website doesn’t allow cancellation

• MyJio app/website reportedly has no explicit in‑app cancellation button; users must use phone or email to request termination. See a step guide at How to cancel and disconnect Jio Airfiber.
• State your account details, reason for cancellation, preferred disconnection date and request pickup of equipment (if applicable).

What happens when you cancel

Service access and final billing

Once cancellation is accepted, service access is typically terminated on the requested disconnection date. Final bills or pending dues may still be raised for the active billing period.

Equipment and continuity

Jio may require return or pickup of supplied equipment. If equipment is not returned, additional charges could apply according to Jio’s terms.

Will I get a refund?

Advance rental / prepaid plans

Advance rental payments for plans are reported as non‑refundable. Users have reported no refunds for advance-paid plan charges even when cancelling soon after activation.

Security deposit / booking amount

• Security deposits or equipment booking amounts are expected to be refundable in principle.
• Refunds are typically processed within 45 - 60 days, but many users report significant delays or not receiving money despite portals showing completion. See user reports at consumer thread and user reports.

Jio Airfiber plans and pricing

Overview of available plans

Below are commonly listed Jio Airfiber plans and their published prices. Prices exclude GST unless noted and installation fee policies vary by plan.

Pricing table

Your consumer rights in India

Basic rights

Consumers have the right to timely cancellation, refund of refundable deposits, and rectification of service failures under Indian consumer protection principles.

Escalation channels

• If Jio escalation fails, lodge complaints with Jio Appellate Authority (example number cited: 1800-889-3999) or the telecom regulator’s grievance mechanisms.
• National Consumer Helpline is an alternative (example: 1800-11-4000). Keep documentation and timestamps for any complaint or legal action.

Customer experiences

Common negative reports

Users report frequent installation delays, technicians not arriving despite scheduling, and unstable or slow connections during peak hours.

Multiple reports cite difficulty obtaining refunds and slow or unhelpful customer support responses. See user threads for examples: consumer thread and reddit reports.

Positive aspects reported

When installation and support work as intended, users get high speeds and bundled OTT benefits that match the advertised plans.

Some customers report satisfactory performance and timely resolution when escalation and documentation are followed.

Documentation checklist

Before you contact Jio

• Account number / registered mobile number and full name on the account.
• Payment receipts (booking amount, advance rental, deposit) and order/installation reference ID.

When requesting cancellation

• Written cancellation request (email) stating account details, reason, desired disconnection date and refund pickup instructions.
• Record of phone calls (dates, times, agent names) and any SMS or portal confirmations.

Common mistakes

Relying solely on the app or portal

Many users assume the MyJio app will have an in‑app cancellation flow. Reports indicate this option may be absent, which can delay termination if you rely only on the app.

Not keeping proof

Failing to save emails, receipts, call reference numbers or screenshots reduces leverage during escalation and can slow refunds.

Comparative recap

Quick comparison headings

Below is a concise comparison of key user-facing aspects to help decide next steps before cancelling.

Comparison table

After cancelling

Follow-up actions

• Confirm written disconnection confirmation and expected refund timelines from Jio.
• Request equipment pickup receipt or return acknowledgement to avoid future charges.

Helpful links and escalation resources

• Guide with cancellation steps: How to cancel and disconnect Jio Airfiber.
• User-reported refund/complaint thread: consumer thread.
• Additional user reports on refund delays: reddit thread.

Address

Postal address for written cancellation

Reliance Corporate IT Park, TC‑22, Thane Belapur Road, Ghansoli, Navi Mumbai 400701, India.

Tips for sending physical letters

Send the termination letter via registered post or courier and keep the tracking/slip as proof. Include account details, copies of receipts and a clear contact number for response.