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Cancel VIDEOTRON
in 30 seconds only!
Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Videotron service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Videotron: Easy Method
What is Videotron
Overview
Videotron is a Canadian telecommunications company that offers internet, TV and phone services to residential and business customers.
Its services are subscription-based and often include leased equipment such as modems or gateways.
Where it operates
Videotron primarily operates in Canada and is not a service provider in India.
If you are located in India, you will not find local Videotron plans or local customer support offices; cross-border purchases are uncommon.
How to cancel Videotron
By phone (required)
- Videotron requires cancellation by phone. Call 1-877-512-0911 to start cancellation.
- When connected, ask explicitly for a cancellation confirmation number and the effective termination date.
- Request the final billing amount and any instructions for returning leased equipment during the same call.
Other cancellation notes
- Videotron does not support cancellation via the App Store or Google Play; purchases made through those stores must be managed via the respective store policies. See source
- The My Account web portal and Customer Centre do not provide self-service cancellation; phone contact is required.
What happens when you cancel
Service access and termination
Once you cancel, Videotron will provide an effective termination date and final billing details during the confirmation call.
Service usually continues until the stated termination date unless otherwise arranged.
Equipment and charges
Leased equipment must be returned as instructed. Failure to return devices (for example a modem) within the stipulated timeframe may trigger replacement or non-return fees.
Keep shipment or drop-off receipts as proof to avoid disputed equipment charges.
Will I get a refund?
Satisfaction guarantee and timing
Videotron offers a 15-day satisfaction guarantee on many service contracts; if you cancel within 15 days of activation you may be eligible for refunds under contract terms.
Ask for details and timing during the cancellation call so you know when to expect any credit.
How refunds are issued
- Refunds above CAD 5 are typically issued automatically after service termination and equipment return.
- Refunds under CAD 5 often require a manual request - confirm the procedure and reference numbers when you cancel. See source
Videotron plans and pricing
Pricing availability
No Indian pricing or India-specific plans for Videotron were found. Videotron does not operate in India.
For pricing information in Canada, contact Videotron or visit official Canadian channels (not linked here).
Contact for pricing
| Plan / Service | Price | Notes |
|---|---|---|
| Residential Internet | Contact for pricing | Videotron does not operate in India; contact the provider for Canadian pricing. |
| TV / Phone | Contact for pricing | Availability and rates vary by region in Canada. |
Your consumer rights in India
Local consumer protections
If you are in India and purchased through an international payment channel, you still have rights under Indian consumer law where applicable.
Indian consumers can typically approach consumer forums or use banking chargeback/dispute mechanisms for unauthorised or disputed charges.
Escalation and practical tips
- If the charge originated from an app store, use the App Store / Google Play refund and dispute processes first.
- Consider contacting your bank or card issuer for a dispute or chargeback if you cannot resolve billing issues with the seller.
Customer experiences
Negative feedback
Videotron has a large number of negative reviews focusing on billing errors, unexpected charges after cancellation, confusing pricing and poor online tools.
Trustpilot shows a low overall rating and many 1-star reports about long waits and frustrating customer service. Trustpilot source
Positive feedback
Some reviewers highlight helpful agents who resolved issues efficiently; a few customers single out specific representatives positively.
These positive reports are a minority compared with the volume of complaints. See reviews
Documentation checklist
Before you call
- Account number and registered customer details (name, address, phone).
- Recent invoice and payment receipts.
- Contract start date and any promotional or special offer terms.
After the call
- Cancellation confirmation number and effective termination date.
- Final billing amount and refund reference (if applicable).
- Proof of equipment return: shipment tracking or drop-off receipt and photos if possible.
Common mistakes
Not returning equipment
One frequent mistake is failing to return leased equipment quickly. This often leads to replacement charges.
Retain proof of return and verify the return deadline during the cancellation call to avoid surprises.
Assuming app-store cancellation works
Another common error is assuming that cancelling through the App Store or Google Play cancels the Videotron account - this is not supported.
If you purchased via an app store, you must follow that store's refund rules for app purchases and separately contact Videotron by phone for account-level cancellations where applicable. Reference
Comparative recap
Quick summary
The table below highlights key points to compare actions, expected results, and common consequences when cancelling Videotron.
What to watch for
Focus on confirmation numbers, return deadlines and refund thresholds to reduce dispute risk.
| Feature | Videotron | Practical note |
|---|---|---|
| Cancellation method | Phone only (1-877-512-0911) | Request confirmation number and termination date during the call. |
| Refund policy | 15-day satisfaction guarantee; CAD 5 threshold applies | Refunds > CAD 5 usually automatic; < CAD 5 may need manual request. |
| Equipment return | Required; late or missing returns lead to charges | Keep shipment/drop-off proof to dispute fees. |
After cancelling
Keep records
Save the cancellation confirmation number, final invoice, refund reference and equipment return receipts.
Monitor bank statements for the refund and any unexpected post-cancellation charges.
Useful links
- General cancellation guidance: PostClic guide
- Customer reviews and community feedback: Videotron reviews on Trustpilot
Address
Head office
Videotron head office (Customer Relations Department):
612 rue Saint‑Jacques, Montréal, Québec H3C 4M8, Canada
Mailing for escalation
For formal complaints or escalations, consider sending a written letter to the head office address above and keep a copy for your records.
If you need regulator escalation (telecom disputes), seek the appropriate national regulator or dispute resolution body in your jurisdiction.