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Cancel ZIGGO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ziggo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ziggo: Simple Process
What is Ziggo
Overview
Ziggo is a Dutch provider of broadband internet, television and telephony services operating on a subscription model.
Many services are sold as recurring subscriptions and some content (for example sport matches) can be sold as one‑time purchases.
Where it operates
Ziggo is based in the Netherlands and is subject to Dutch and EU consumer rules for contracts concluded there.
If you access Ziggo services from India (for example via the App Store or Google Play) your purchasing channel and local payment method affect how cancellations and disputes are handled.
How to cancel Ziggo
Cancel via App Store
Verified information specific to cancelling Ziggo via Apple’s App Store is not available.
Typically, App Store subscriptions must be cancelled through your Apple ID > Subscriptions settings in the App Store or device settings.
Cancel via Google Play
No verified data is available for Ziggo cancellations via Google Play.
Normally, cancel from the Google Play app under Payments & subscriptions > Subscriptions.
Cancel via Web, Phone or Post
- Call Ziggo customer service: free from a Ziggo landline at 1200, or via standard rate phone 0900‑11884.
- Send a written cancellation by post to: Ziggo, Klantenservice, Postbus 43048, 3540 AA Utrecht.
- Use a termination service: Dyme or TerminationExperts can send cancellation letters on your behalf.
- Always request explicit confirmation of cancellation and keep evidence (call reference, email, postal proof).
Timing and contract term
Cancellations are processed manually by Ziggo; if you are within a fixed term the cancellation may take effect at the end of that term.
After one year of service some subscriptions may be cancellable monthly; confirm with Ziggo for your contract conditions.
What happens when you cancel
Service access
Cancellation usually stops future renewals, but access may continue until the end of any paid period or fixed term.
Loss of access to subscribed channels or online features is expected once the cancellation effective date is reached.
Renewals and billing
Recurring charges should stop after the cancellation effective date, but manual cancellations sometimes require confirmation to ensure billing stops.
Keep billing statements and ask for written confirmation to avoid future invoicing errors.
Data and account
Account data, recordings or on‑demand purchases may be subject to retention policies; request details from Ziggo when cancelling.
If you need copies of invoices or account statements, request them before termination to avoid access loss.
Will I get a refund?
14‑day cooling‑off (withdrawal) right
Ziggo follows Dutch/EU consumer protections that grant a 14‑calendar‑day withdrawal (cooling‑off) right after a remote contract conclusion.
If you cancel within that 14‑day period you may request a refund; refunds for payments made are typically processed within about four weeks.
Refunds outside the cooling‑off window
No statutory 14‑day refund applies for cancellations outside the cooling‑off window in general.
Refunds are not guaranteed and depend on circumstances (for example billing errors or service failures).
What you should do
- Request explicit written confirmation of any refund or credit.
- Retain evidence of payments and communications (screenshots, emails, postal receipts).
- If you believe you were over‑billed or services were not delivered, complain formally and keep records.
Ziggo plans and pricing
Pricing summary
Pricing below reflects App Store India in‑app purchase prices (as of February 10, 2026) where available.
If you purchased by other channels, contact the seller or platform for channel‑specific pricing.
Notes on prices
Prices may vary by platform, promotional offers and local taxes. Confirm the price shown in your purchase screen before paying.
| Plan | Price (INR) | Features | 期間 |
|---|---|---|---|
| Ziggo Sport Totaal Abonnement | ₹619 | Full subscription to Ziggo Sport Totaal channels | 月額 |
| Voetbalwedstrijd (single match) | ₹399 | One football match access | One‑time |
Your consumer rights in India
Jurisdiction and applicable rules
Ziggo is a Netherlands‑based provider and Dutch/EU consumer protections (including 14‑day withdrawal) apply when contracts are concluded under those rules.
If you subscribed from India through a local app store, the platform’s terms and your payment card issuer’s rules will also affect dispute resolution.
Practical steps for Indian consumers
- Check the purchase channel: App Store and Google Play have built‑in subscription controls and refund procedures.
- If payment appeared in INR, contact your bank or card provider for charge disputes and possible chargebacks where appropriate.
- Keep all evidence (receipts, screenshots, correspondence) to support any complaint or dispute.
Customer experiences
Positive feedback
Some customers praise helpful staff and successful problem resolution in individual cases.
For example, one review highlighted an employee who provided good assistance and earned a 5‑star rating.
Negative feedback
Several reviews report long hold times, difficulty cancelling, rude customer service and service outages.
Other complaints note invoicing errors and problems after moving address or system bugs not being fixed.
Documentation checklist
What to collect before cancelling
- Account number, customer ID or subscription ID.
- Proof of payment (bank statement, App Store/Google Play receipt).
- Contract start date and any fixed‑term details.
What to keep after cancelling
- Written confirmation of cancellation (email or postal receipt).
- Call reference numbers and the name of the agent who handled your call.
- Records of any promised refunds, credits or follow‑up actions.
Common mistakes
Assuming all channels behave the same
Users often assume cancelling via the website will cancel an App Store or Google Play subscription; platform purchases must usually be cancelled on that platform.
Always verify which entity billed you before cancelling to ensure the correct cancellation route.
Not keeping proof
Another frequent mistake is not saving confirmation emails, receipts or call reference numbers, which makes disputes harder to resolve.
Request and store written confirmation and keep screenshots if the confirmation appears online.
Comparative recap
How channels compare
The table below summarizes cancellation ease and refund likelihood by channel based on available verified information.
Use the channel you originally used to subscribe where possible.
| Method | Ease of cancellation | Refund likelihood | 期間 |
|---|---|---|---|
| App Store | Manage via Apple subscription settings; platform control required. | Refunds follow Apple policies; verify via App Store. | N/A |
| Google Play | Manage via Google Play subscriptions; platform control required. | Refunds follow Google Play policies; verify via Google Play. | N/A |
| Web / Phone / Post (Ziggo) | Call 1200/0900‑11884 or send written notice; manual processing. | Refund possible within 14‑day cooling‑off or for billing errors; otherwise not guaranteed. | N/A |
After cancelling
Confirm and monitor
After you cancel, request written confirmation and monitor your bank/card statements for any further charges.
If charges continue, contact Ziggo with your cancellation evidence and your payment provider if needed.
Where to get more help
For platform purchases, check your Apple or Google account subscription settings and refund/help sections in those platforms.
For Ziggo account or postal cancellations, refer to your account correspondence and the Ziggo customer service contact details provided in your contract.
Address
Postal address for cancellations
Ziggo B.V., Klantenservice, Postbus 43048, 3540 AA Utrecht, Netherlands.
Send written cancellation notices to this postal address and keep proof of posting.
Phone contact (verified)
Call Ziggo customer service: free from a Ziggo landline at 1200, or standard‑rate 0900‑11884.
When calling, ask for a reference number and a written confirmation of the cancellation.