Cancellation IndiaFirst Life Insurance: Easy Method

What is IndiaFirst Life Insurance

Overview

IndiaFirst Life Insurance is a life-insurance provider in India offering term plans, savings plans, ULIPs, and group products aimed at protecting families and building long-term savings.

The company distributes products through branches, advisors, and online channels and follows IRDAI-regulated consumer protections such as free-look and grievance processes.

Who it is for

Products serve individuals seeking pure life cover, savings or investment-linked solutions, and employers seeking group superannuation benefits.

Policy features and pricing vary by plan, age, sum assured, and payment mode; many customers buy policies online or via agents.

How to cancel IndiaFirst Life Insurance

Using the free-look right (recommended first step)

• Within the free-look period, send a written request stating reasons and return the original policy document (electronic or physical).
• Free-look period: generally 30 days for most retail plans; 15 days for certain group plans or older issuances - check your policy schedule.

Other cancellation routes

• Raise a formal request via the Customer Portal (QRC) or email [email protected] with policy number and reason.
• Call customer care at 1800-1209-18700 or submit a signed request at a branch; escalate to [email protected] if needed.

What happens when you cancel

Access and policy status

On cancellation within the free-look period, the insurer treats the policy as void and stops cover from the date of issue as applicable.

For cancellations after free-look, consequences depend on plan type (surrender, discontinuance, or lapse rules may apply).

Data and renewals

Your personal and policy data remain with the insurer per regulatory retention rules and privacy policy; request specifics from the company if required.

If you later want cover, you must apply for a new policy subject to underwriting and prevailing premiums; auto-renewal is not applicable after valid cancellation.

Will I get a refund?

General refund rules

If you cancel within the free-look period for most life and term plans, you are entitled to a refund of premium paid.

Refund = premium paid less pro-rata risk premium, stamp duty, and any medical examination expenses (if applicable).

Plan-specific timing and exceptions

• Elite Term Plan and certain savings/ULIP plans: refunds processed within 7 days of receipt of a valid cancellation request during free-look.
• ULIP Term with ULIP: refund includes non-allocated premium plus fund value, adjusted for pro-rata mortality charge, stamp duty, and medical exam expenses.
• Group Superannuation: free-look usually 15 days; refund equals contribution paid less pro-rata risk premium and stamp duty.

IndiaFirst Life plans and pricing

Pricing summary table

Notes on pricing

Most premiums are personalised and calculated using age, sum assured, term, smoking status, and other factors.

Examples above are indicative. For exact premium quotes use the official premium calculator or contact customer care.

Your consumer rights in India

Free-look and refund rights

• Free-look typically 30 days for most retail policies; 15 days for some group policies or policies issued earlier - confirm on your policy schedule.
• During free-look you can cancel and obtain refund subject to deductions (pro‑rata risk premium, stamp duty, medical exam costs).

Grievance redressal and escalation

• STEP 1: Raise grievance via Customer Portal (QRC), email [email protected], phone 1800-1209-18700, or branch. Expect a written response within 14 - 15 days.
• STEP 2: If unresolved, escalate to Grievance Redressal Officer at [email protected] or contact the branch (named contact: Ranjish Kumar).
• STEP 3: If still unresolved after insurer reply, approach IRDAI/IGCC or register on national grievance platforms; IRDAI helplines include 155255 or 18004254732.
• STEP 4: If insurer rejects a complaint, you may approach the Insurance Ombudsman within one year of rejection with a signed complaint.

Customer experiences

Positive feedback highlights

Some customers report smooth policy purchase experiences and appreciation for premium-refund options acting as backup savings.

There are reports of quick, hassle-free claim settlements and satisfactory turnaround times in some cases.

Negative feedback themes

Other customers report poor communication, delays, or difficulties with customer service and claims processing in certain cases.

Complaints include alleged miscommunication by agents and dissatisfaction with responsiveness; escalate unresolved issues via the grievance process above.

Documentation checklist

Documents to include with a cancellation request

• Original policy document or electronic policy copy reference number.
• Signed cancellation request or written letter stating reasons for cancellation.
• Copy of insured’s identity proof (Aadhaar, PAN, passport, or other ID as required).

Banking and medical documents

• Bank account details (cancelled cheque or bank mandate) for refund NEFT/IMPS credit.
• Any medical examination receipts if the refund calculation needs reimbursement of these costs.
• For group or nominee-related matters, provide employer or nominee documentation as applicable.

Common mistakes

Missing or incomplete requests

Submitting unsigned letters, omitting policy number, or failing to return the original policy can delay cancellation and refund processing.

Always include clear reasons and the correct contact/bank details to speed up the refund.

Assuming automatic refunds or cover termination

Do not assume an auto-refund without confirmation; follow up and obtain written acknowledgement of receipt and refund timeline.

Also, cancelling after free-look may lead to surrender or lapse rules rather than a simple refund - check your policy terms.

Comparative recap

At-a-glance comparison

How to choose next steps

If within free-look, cancel and claim refund. If outside free-look, review surrender/paid-up options or speak to the insurer for alternatives.

Use the grievance escalation process if you face delays or disputes over refunds or claim settlement.

After cancelling

Follow-up actions

• Obtain written acknowledgement with expected refund timeline and tracking details for the repayment.
• If refund is delayed beyond the stated timeline, escalate to the Grievance Redressal Officer using the contact details above.

Helpful links and contacts

Company website for policy information and contact: IndiaFirst Life Insurance.

Customer care email: [email protected]. Grievance email: [email protected]. Phone: 1800-1209-18700.

Address

Registered / Corporate address

12th and 13th Floor, North C wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai 400063, India.

How to send documents

Send signed cancellation requests and original policy documents to the branch or corporate address above by courier or in person as advised by customer care.

Keep copies and tracking receipts for your records and follow up with customer care for acknowledgement and refund updates.